H-E-B
Reviews and Complaints

I do understand that HEB made the decision to market and sell brand specific HEB products thus creating what I will call a monopoly. They did warn us.
Pushing out competitors means we as consumers have lesser choices. This leads me to believe that HEB benefits on multiple levels as the manufacturer, producer and deliverer of our consumables. Pushing out the competition allows for price fixing. One would think that by cutting out multiple levels of production should offer buyers additional savings. Instead since 2020, product packaging has gotten smaller and smaller while the price stays the same or goes up. Quality in my opinion has also decreased. Here are a few examples: 1) HEB Brand Half and Half. - to me has more milk than cream, texture and consistency has changed. 2) HEB Hill Country Fare Green Beans - quality is the same as other brands, however the amount does not match the can label amount. I opened a can of Del Monte French Style Green Beans and a can of the Hill County Fare - both same size cans. Del Monte's can filled almost to the top. HEB brand - about 1/2 the can was filled with green beans and mostly water. Before you shake your head, I do know that contents of cans can shift and settle. This argument doesn't hold due to cans are brought to the store the same way. 3) Kraft Cheddar Cheese compared to HEB's brand of Cheddar Cheese - taste for taste (I know this is subjective by person) but to me Kraft's taste is much better. Ingredients are different too Sorry don't know enough to say what's okay ingredients wise on this product to say if something is right or wrong.

Bottom line I don't like that my choices have been taken away. I'm not happy about the quality of HEB's product. Prices for HEB brand products are so high and I wish that HEB allow for other brands to come back to the store. I am a firm believer in capitalism but not to this extreme. Gouging comes to mind. Last thing... I especially don't like that HEB stores price fix based on zip code/location. I really wish our State Attorney General would do something about this... and have you seen the price of 1 lb of butter? Unreal right. Let that sink in.

My girlfriend and I were at HEB at 2130 Culbera San Antonio, Texas 78228, on Monday, March 4th,2024 at 11pm in line to check out. Cashier was ringing up our groceries and groceries were getting stacked up upon each other. So, I started bagging up my groceries. While doing so, I heard the manager yelling across the store (which startled me because she was so loud) "That,

door is locked, you can't go that way!" in a very unprofessional manner. My girlfriend told me in our own conversation to stop doing their job. I was doing it one because groceries were getting squashed., two my girlfriend is diabetic and needed to eat something, so I was trying to hurry so that we could get home, and I could cook for her. Then the manager Jeanette yelled at my girlfriend., 'I'm not here to bag groceries, I'm here to lock doors” by then cashier was finished ringing up groceries. It was about 76$ my girlfriend told manager that she was going to call and complain on her, she slapped her name badge "Well here is my name." I was trying to hand cashier 100 bill to pay so we could hurry and leave. Jeanette butts into our transaction and told us to leave. I told her, "No I'm paying for my groceries" jeanette said "No, those are my groceries!” then yelled again" y'all get out. Just get out of here! security get them out of here,"Security, which is a good 6 foot comes up all buff, into my girlfriends face that is 5'4 and I'm 5'1 yelling at us to get out, pushing us with his body weight. Telling us to leave.,

We walked out, so embarrassed, humiliated, and in disbelief that this unnecessary situation had just occurred. A customer that was in same line as us called out to us as we were walking to our car parked is handicapped, empty handed, called out to get our attention."Hey, what the hell is wrong with that chic, she was way out of line for that.” we all agreed that it was because we are lesbians, and she was on a serious power trip. She gave us her phone number if we needed a witness for anything.

I have been shopping at HEBs for over 30 years. I have never seen an employee of theirs act so unprofessional, and act so discriminatingly. Nor be so unhelpful when a cashier is in the weeds. I have always seen them jump in and help bag groceries or get someone to help, especially at closing time.

I have contacted an Attorney, for representation of LGBTQ Discrimination

I get it, can't hire enough baggers.

Young lady started bagging our order, all of a sudden, drops what she's doing and says to the cashier she was going to help the lady next counter over take her groceries to the car. Commendable but very rude as she said nothing to me and walks away. Cashier looks at me like, "its up to you now" and continues to shove groceries down the belt as everything gets jammed up now. I know what I'll get in writing this review. Bagging is, supposed "courtesy". Whatever, my point is it's arrogant and rude to walk away in the middle of the job. HEB holds the monopoly for grocery stores in Corpus Christi, I think it can do better than this.

I went to the HEB Corporate Office 646 S. Flores St., San Antonio, TX 78204, on February 8, 2023 at approximately 10:00 a.m. The personnel were so polite and understanding and directed me into the phone number of the office to call since they could not help me. They gave me a phone number of [protected] and after explaining the problem she kept putting on hold and told me she would look into it. My husband retired of HEB transportation after 15 yrs of working for the company. He passed away and I notified the company. I was sent the insurance money in a timely manner but they cancelled my Perks card. After going back and forth with Stacy for over 1 year I decided to go in person. After speaking to someone in the office she said she would look into it and assured me she would get back with me no later then Friday February 9, 2024. As of today February 19, 2024 no one has yet to call me back. I am not asking for a lot only to get my card restated to be able to get the 10% discount since my husband told me that HEB was known to take care of the family member's of employees. I have kept in touch with widows of HEB employees and they still have their Perks Card. Is it asking for too much? I gave her her my husband DOB, SS# and perks card number? What happened to customer service?

I have been getting my groceries delivered ever since COVID. On my last delivery, I noticed they charged me $1.00 over the price posted in their ad. The ad said price was for EACH PKG and they charged me per pound. When I contacted them, after 4 attempts, the person responding to me told me that the price posted on their site is the "in store" price and that delivered or pick up groceries are priced higher. I can copy the email he sent to me. My point is that fact is not posted anywhere, I had no idea they were charging more for my groceries. I already pay a delivery fee and pay a tip. I think they should have that on their site and in their advertisements because I think I have wasted a lot of money not knowing that fact.

Mary Kay Noone

[protected]

[protected]@gmail.com

On New Years day at 6pm I ordered a sliced BBQ sandwich thru the drive thru window. The clerk said they were out of sliced. I asked if they had chopped. They did so I ordered that. The reason I wanted to taste it was because my family was having a reunion in two weeks for 40 people. If I like the taste, I was planning on ordering several pounds of BBQ and sausage. I asked what came on the sandwich and he said pickles and onion. I asked him to put those in a separate container. When I drove up to the window I noticed a sign that said spicey or regular. After I drove off, I drove off and noticed no small container of BBQ sauce. I went back around to drive thru. I told the clerk no sauce was in the sack. He got me one and I asked him which one it was. He replied spicy. I told him I have a eating disorder and can not eat anything spicey. I drove home and was eating the sandwich and lo and behold was about four inches of paper under the BBQ. I told my girlfriend that is getting back to me for all the confusion. I called the store mgr. The day after New Years. After I told him everything he said he could not believe one of his clerks would do that. There forth he did bot believe me. They offered me two sandwiches. My purpose was ro not let it happen again. I will remain a customer bur will never order BBQ again. Thank you. Don Skaggs

My doctor called in an insulin after my blood sugar was high at 448. When I called to check on the script I was told that the insulin was not available and it is unknown when it will arrive. I then asked why hasn’t anyone called the doctor or me the patient? My blood sugar is still high at 416. The pharmacy put my health at risk. Do I need to contact an attorney?

I only have a cell phone for the purpose of ensuring my safety on the highway. That means that I have not WiFi installed which would cost me $12.00 per month in order to scan your coupons and now to prepay for my prescriptions.. I already simply do not buy items that must be scanned to receive the manufacturers discount. The last time the pharmacy counter was closed. Going through the line in one of your carts is very difficult, without running into people or knocking down posts. Your manager was nearby and put me on the side of the line so I only had to stand for a short time, which I very much appreciated. This morning when I called to prepay, I was denied. The woman, no doubt someone who is young enough to have never yet had problems not being able to walk or stand for any length of time. She told me that she was not taking my prepayment over the phone (in no uncertain terms) and that it would cost me nothing to scan the app, which was not true (in that I don't have Wi-Fi). My question is: does HEB consider its' policies reasonable accommodation for the disabled or for seniors for that matter?Another incident that is also on my mind happened just last weak. As you know there is not always someone at the front of the store to help secure a cart so I may have to duck under the yellow aisle closure behind the cashier to get to the carts without walking the entire length of the store. No one has ever stopped me, because they see and understand the problem I have. (thank you to your thinking HEB employees!} Last week I needed a couple of things, ducked under the yellow wire and got to where the carts are kept and found the inside as well as the outside door locked. Since there was no one there to help me, I unlocked the door and physically pushed the doors open, the secured my cart. I left the inside doors open in case there was an emergency like a fire. I understand your high rate of theft in this location and the difficulty in getting and training people at this particular time, therefore, you may not be able to always follow all of the black and white rules set down for other stores in the chain. This grey area I understand and accommodate because the cost of theft is absorbed by the consumer, and those of us on a fixed income already have felt the reduction of the food dollar in recent times. One more shout out for another employee, who eased me through the auto checkout line the last time I was there. I never use that line because of the cart situation and those roped off areas as previously described. I told her I did not know how to do that, but the other lines were very long. She led me to a machine, checked me out and I was on my way in minutes!

I placed an HEB delivery order to be delivered at my home at 7:30-8:30. I ordered my groceries and went back to pay. It took me slightly longer than one hour and because of this fact I was told I lost my delivery time slot. Well, my husband is disabled and we need and appreciate this service and so I chose the only time slot available of 9:00-10:00pm, paid, and closed out. I went back online to re-verify that everything had gone through and when I did, an earlier time slot appeared on the delivery menu for 8:00pm to 9:00pm. I knew I could not change things on my end so I called the store and was transferred to delivery. The gentleman I spoke with told me there was nothing he could do about it. So I asked to speak to a manager. He said, I am the manager. I asked to speak to the store manager at that point. Then I was put on hold and transferred to a woman that was curt and told me there was nothing she could do for me unless I wanted to cancel my order. Then I could re-order everything and take that new time slot. I said I could not fix this on my end because I would lose that time slot by the time all of that happened. She said there was nothing they could do, and so I asked to speak to the regional manager. She told me she could not give me that number. She said, I do not have their personal phone number. I said I don't want their personal number I want the number to the regional office. She said I cannot give you that. I asked, "So when you need to call your regional manager, you, the store manager, has to call the general customer service number?" And she replied yes. Forgive me, but I told her that was bull and hung up.

My family and I have been shopping at HEB forever. The time given to place an online order should be extended if the time for delivery is later in the evening. I started my order at 10:38am. Maybe it took me a bit longer than an hour. But I was done before noon. HEB cannot give me 1.5 hours to place an almost $400 order without taking away a delivery time that isn't until 7:30pm that same night? I am very upset and disappointed and am looking at other grocers in my area for future purchases. This is a lack of common sense - pure and simple. And certainly a lack of customer service.

Your policy regarding home delivery only states,

1.) "Can I change the date or time for an in-progress order?"

"You can reach out to your H-E-B store by phone to request a time change. You can find the store’s phone number in your order confirmation email or by searching online."

2.) "When will my order arrive?"

"Your order will arrive within your selected delivery time slot. You can check your order status at any time from the “Orders” section of the app."

For what it is worth...there is no statement in her "Help" or "FAQ" section that mentions a time constraint on ordering and that you will lose your time slot if you do not order within a certain amount of time. Nor did an "order by this time" message pop-up to let me know I only had an hour to order. I found that out from your service man in deliver. Additionally, your site says I can add items until 6:30pm for a 9:00pm delivery. That is 2.5 hours. But the ordering site cannot give a customer 1.5 hours to place an initial order before they are bumped off of delivery? There was no warning or anything. No visual clock. Nothing to even say, "You have 30 minutes remaining before you forfeirt your delivery time slot."

This is an easy fix the HEB company could and should make.

If you buy most of your products from Texas, then why are you buying and selling GMO food. Any fruit or vegetable that doesn't have seeds shouldn't be sold to the public because it's genetically modified. We know that you understand that gmo food causes many problems so that makes HEB part of the problem. We simply want "real" food. Is that too much to ask?

To let you know we are shopping less and less as you continue to add bio engineered ingredients to products we one bought on a regular basis. If you don't eliminate these bio engineered ingredients we will eventually not be shopping at your stores. My family has been spending $300 -$500 per week for many years. That sadly appears to be coming to an end!

On Tuesday 10/17/23 I was driving through the parking lot near the gas pumps when I was almost struck by another vehicle. The other vehicle did not see me and I could not see him due to heavy congestion from semi tractor trailers that have turned the parking lot into a truck stop parking area. There were 5 tractor trailers parked taking up dozens of parking spots and making it extremely unsafe for regular vehicles and pedestrians. I can not believe that the local HEB had allowed this to happen.

To Whom It May Concern,

I left a voice message requesting a refill on a hormone medication. I waited for 1 day with no return text msgs or call. The next course of action was to call my doctor. I place that call and spoke to a nurse whom indicated not to leave a vm but to speak to a live person. This is were it went S. The pharmacist on staff immediately belittled me and was very condescending. I told her that I was a doctor and she needs to tone her aggressive words toward me and to certainly not accuse me of fault in not receiving my prescription. After, the exchange of a very unpleasant interaction, I basically told her that if there was a problem to call the doc that rx me my meds. She snidely made an abrupt remark. I feel that she needs to have better customer service skills, pleasant demeanor and more of a caring attitude towards HEBs' patients. This is part of a health care system and not a restaurant that I'm calling for Uber Eats. Even they are more courteous and kind. I again called my doctor and she was baffled to why this pharmacist would not give me a refill nor even place a call to my doctor. This was totally a debacle and if I have to deal with this demeaning communication moving forward, I will go elsewhere and even if the rx cost more. Thank You.

I recently acquired the HEB debit card. I was very excited to use it! On September 18 someone in Mexico used my card in the amount of $572.84. I have only ever used my card in the town that I live, New Braunfels. I filed a claim and I have yet to receive a refund. This card has no security. I need this money to feed my family and HEB has stolen it. I want my money back and I will never use the debit card again!