FirstService Residential

June 2, 2020, I was advised the unit under mind experienced a catastrophic flood and ceiling collapse. There was no sign of leaks, water overflow in my condo. I had dishes in my sink soaking, and was told my backed up sink caused the tsunami downstairs. June 3, 2020, I allowed a worker to enter my condo to verify there were no leaks in my PVC. The worker ripped the sink side of my kitchen out and began removing my sink, PVC, garbage disposal, cabinets and counter. All the evidence that would deem me of NO fault. The rush, I did not hear from anyone until Aug 1, 2020, and I did not have a functioning kitchen until the first or second week of September. Sept 1, 2020 I realized my bank balance was low and discovered an unauthorized charge for $5, 234.00, $5, 000 about my assessment fee. My autopay ACH was manually changed to pay special assessments in full immediately after I entered my bank account number. I was badgered into giving the work crew a key to freely work. Subsequently, $44, 560.00 was depleted from my checking account though my debit card, and my share (savings) account. An account number would be needed to infiltrate my accounts as they did. My Federal Credit Union from the company I retired from is one of the most secure in the US. My credit union reversed the charges immediately. I filed a police report and the detective called the President of the Board, I got my money back so no harm no foul. The stayed dormant for Sept, Oct, Nov, Dec, and then applied the charge back to my account, and the extorsion began. I did not notice it until February because FirstService Residential never ever send NOTICE require by the law. In Texas, they had 30 days from June 2, 2020 to send me a certified letter of charges, with a bill explaining cost, a date projected to pay, an opportunity to contest the charges in front of the board. June 26, 2020, I discovered emails about a total sewer line failure of our 39 year old sewer line system with a life span of 25 to 30 years. The condo downstairs was unoccupied for over one year, and nobody checked on the condo for months. I finally got an estimate of charged in Feb 2021 and saw that 95% of the work they claimed was not performed. I received estimates and a document reporting a payment had been made to the HOA. We had not insurance coverage for sewer line failure. No insurance proceeds where recorded in 2020. The fraudulent charge was made on my account Aug 18, 2020, but I did not notice it until Sept 1st, and it was reverse on Sept 3rd; therefore, that $5, 000.00 should have been recorded on the Financial Statement. I got a Cease-and-Desist letter, but before that time out of 4 people I spoke to one other lady had $4, 000.00 fraudulently withdrawn from her bank account for no reason she knew. For the past 7 months I have been reporting that I can not open the casing around my balcony light so I can put a new light bulb in, but FirstService Residential says it is not included in HOA maintenance. Our spur in the sewer line system was hit hardest, 59% of repairs were performed on my spur, and the condo below me is closest proximity to the water main and entry to the city sewer line. This unit would have been the first to back up in February, and with confidence I can infer it was sitting in waste from Feb to June. They did work on the roof for the downstairs unit. The only reason would be to unclog a backup in the Waste stack. The ceiling was not collapsed, but ripped out per notes. The HOA stripped the unit all the way down to the concrete before the adjuster arrived to inspect. They deemed my p-trap was responsible from a picture sent to an adjuster in Florida. They did not inform the insurance company that the unit was unoccupied for over a year because the insurance company has a 30-day consecutive unoccupied unit is not insured. My credit union refuses to make any electronic transactions with FirstService Residential. I worked hard in my life to save money for my retirement, and I want the $5, 000.00 first stolen from me and then extorted from by starting the lien process for a condo I have at least $100, 000.00 equity in. The certified letter required by Texas law before any fine or damage charge can be levied still has not been sent. The HOA did not satisfy required notice on or before July 2, 2020 and had no legal reason to alter my autopay and fraudulently take $5, 000.00 out of my credit union that I was not responsible for. There were 11 units where the down stairs condo had light fixture replaced. How many condos di they rip the ceiling out to put fault on the upstairs condo fraudulently. How many owners received a Cease-and-Desist letter. How many bank accounts were fraudulently accessed. Tonight I fell and inured myself again on my dark balcony. It is unsafe, and it is retaliation. I have to send packages to my boyfriends house because packages began being stolen from my door. I go to the grocery store for 10 minute and return to someone parked in my reserved covered parking. It is never ending. We are being informed now that our insurance company can not financially pay our claim for busted pipes from the winter storm. In one year on tope of increased monthly fees, $10, 000 has gone to my HOA. I have lived her for 21 years and have never seen anything like this. FirstService Residential also reports they received a $500, 000.00 loan that required owner acceptance of 66 2/3%. We also just got a finance charge for the $500, 000.00 loan of over 18%, mine will be $1, 000.00. In Texas interest can only be charged on assessments in arrears. Just a few pictures of the kitchen they claimed to have torn out wet drywall, hung new drywall, painted with stain guard and 2 coat of paint, replaced baseboards and painted those. The door I hung in 2016 and stained. I painted the kitchen brown in 2016.