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CB Travel and Vacations InTown Suites 8201 Brookriver Drive, Dallas, TX, 75247, US
InTown Suites company logo
InTown Suites
reviews & complaints
InTown Suites company logo

InTown Suites

8201 Brookriver Drive, Dallas, TX, 75247, US
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1 complaint
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Website
intownsuites.com
Phone number
+1 (214) 630-3385
Category
Travel and Vacations
Working hours
Mon
11:00 am - 7:00 pm
Tue
11:00 am - 7:00 pm
Wed
11:00 am - 7:00 pm
Thu
11:00 am - 7:00 pm
Fri
11:00 am - 7:00 pm
Sat
11:00 am - 7:00 pm
Sun
Closed

InTown Suites reviews and complaints 1

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J
1:21 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
InTown Suites has left an official reply on this complaint.

InTown Suites - I was kicked out of my room

My room had bed bugs in it. Intown Suites rarely cleaned my room in the three months I stayed their and they completely stopped cleaning my room and changing my sheets the last month I was their. I was never told their was a problem with my room until I was paying for room and was told I had to leave. When i was leaving the clerk Justin Bolin made the comment that maybe i got the bed bugs on me on the bus.

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InTown Suites representative's response
Dec 28, 2023 9:31 am EST
InTown Suites customer support contacts
Phone numbers

+1 (800) 553-9338

+1 (800) 769-1670

Address

2727 Paces Ferry Rd SE # 2-1200, Atlanta, GA, 30339, US

Website

intownsuites.com

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Thank you for choosing InTown Suites. The safety and comfort of our guests is of utmost importance. If a bed bug issue occurs in a guest room, we must address the matter as quickly as possible to minimize inconvenience to the guest. Once the existence of bed bugs is verified, we will refund the current week’s charges. Unfortunately, bed bugs can be moved from place-to-place easily. To ensure that bugs are not transferred to other locations, the guest is not allowed to remain on the property. We apologize for the inconvenience this concern has caused you.
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