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CB Fitness Centers and Gyms Planet Fitness 5700 N Mesa St, El Paso, TX, 79912, US
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Planet Fitness
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Planet Fitness company logo

Planet Fitness

5700 N Mesa St, El Paso, TX, 79912, US
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Working hours
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Tue
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Wed
Closed
Thu
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Fri
12:00 pm - 9:00 pm
Sat
7:00 am - 7:00 pm
Sun
7:00 am - 7:00 pm
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6:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Planet Fitness - membership cancellation

I attempted in person and over the phone to cancel my membership 3 times and it still was not done. On July 1st went into the location to cancel. I was told cannot cancel as I have a balance due of $31.64, even though I was on autodraft for $21.64 per month. They could not explain why I had a balance. I went home & paid the balance on the website of $31.64. I then called and talked to a girl at that location. She said she would follow up & once payment was showing on their side she would cancel my membership. The following week, I returned to the gym, the gentleman at the couter looked up my membership & said, yes its cancelled. On my credit card statement today shows a charge for $21.64. I went into the gym to advise I want a credit back to my card. They stated my membership was never cancelled. Unfortunately I did not have the names of the employees I spoke to. Today, I signed another cancellation letter & spoke with the manager Frank & he advised it will be cancelled but they will not credit me back any money. They still cannot explain why for July I had to pay $31.64 in order to cancel. Now they are billing me again for July. They owe me $53.28 & I still do not believe its cancelled & I am afraid they will send the account to collections.

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Jaime Kottick
11510, US
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Dec 30, 2009 7:51 pm EST

I have tried several times to cancel my membership and they continue to bill me. I have used the gym once. They keep billing me and say that I have to pay the balance before I can cancel . Ridiculous.

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