Cash America Pawn

On January 3rd I purchased a hydraulic jack Cash America on January 6th I return to Cash America Pawn because the hydraulic jack was not working properly initially I did not have my receipt so I was told that I can trade the jacket in for something of value or lesser value which at the time they had another hydraulic jack of lesser value which I think the customer service representative that was helping me at the time was willing to trade which I accepted but that hydraulic jack was on the store room floor it did not work as well so the representative told me being I didn't have a my receipt at all he can do was give me half of my original purchase at that point the lady who identified herself as the manager stepped in and said that she cannot honor or accept the merchandise back because there was a bit of hydraulic fluid I assume on the outside of the jack I asked her why is that because I never used to check I only attempted to use it and it did not work she said that she personally check the Jacks that go on the floor herself and the product wasn't so like that I explained to her that the Jack was wrapped in cellophane when I purchased it so I did not know what was on the outside of the jack she said there was nothing she was going to do about the situation because I did not have my receipt so I left the store went back to my car that was the actual receipt of the purchase return them to the store presented her with the receipt and she said that she still not going to do anything because of whatever fluids from the outside of the Jack and she did not have to refund my money at that point I told her I wasn't looking for a cash refund I was looking for a Jack to purchase and she said I'm calling the police they'll be here leave the store I told her I would not leave the store it's okay if the police come at that point she instructed everyone else in the store not to assist me and the police and talk the situation over they said by law they can't do anything based on her policy but advise me to contact your customer service department