IHOP

Yesterday, August 3rd, my husband and I ate at your restaurant at 6:30 pm. When we arrived, there were very few customers seated and a family of 4 that came in after us. We stood waiting to be seated for 7 minutes from when I started timing based on your clock above the hostess stand. While standing there we made eye contact with the shift manager several times. This was a thin woman with short black hair. I even motioned for her, but she ignored us. The entire time we were there all we saw her do was walk around straightening salt and pepper shakers on the tables. In addition, two staff members came in to apparently start their shift but wouldn't even make eye contact.

Finally, a very rude young woman came to seat us. She scowled at us and hardly said a word.

After a long wait our waitress came to take our order. Some tables that were seated after us and got their order quite a while before us. While waiting for so long, we did observe one bright spot. A young man named Gabe was doing an amazing job. He was serving his tables with the same level of service you get at a fine dining restaurant. While the other servers disappeared in the backroom he was not only taking care of his tables, but taking requests from the tables that weren't his including requests to go and find their waitress.

One young woman, heavy set with her dark hair pulled back in a bun, had the audacity to yell at him to clear one of her tables. This was after customers from her tables had to go to him for help. I called this young man over to our table to tell him that it appeared to us that he was the only one in this restaurant who knew how to do a good job. The people in the booth next to us, who he waited on, chimed in and said they whole-heartedly agreed. The shift manager saw our two tables having an exchange with him and she never came over to see if she could help.

Our food finally arrived and no surprise it was cold. There were also items missing. I told the waitress that the strawberries on my waffle were frozen and she said they must have been taken right out of the freezer, never offering to remove the extra charge for the uneaten strawberries.

We used to come to your restaurant often, but sadly the quality has definitely gone downhill. After this experience we shall not return. I suggest that you upgrade your management staff to ensure that your team is at least doing minimum work.