Public Storage

I showed up on Monday November 26th with my friend who has a truck with the intention of emptying out my unit before the 1st. When I arrived I was told they couldn't open the gate because there was no power after waiting for an hour I left. I turned later that day and then open the side gate but my unit is inside and it's dark I couldn't see anything I left again. I returned later that night with flashlights and it was a sign on the front saying that the hours were adjusted due to no power and they closed at either 5 or 6:00 p.m. instead of 9:00 p.m.. so after wasting three trips I called and left a message could someone please let me know when or if the power has been turned on no one ever returned my call much of my surprise I returned a week later still no power. I spoke to one of the employees there and asked him if they never heard of a power generator or they can at least put up a rack of lights or something and they said it was a corporate decision. And I asked him I assume they're going to want to fool much rent on the 1st and he said yes of course so I paid my full month's rent and to my knowledge the power is still off I have not returned to seeing no one has ever returned my phone call. Needless to say I find this completely and totally unacceptable and I demand a refund for the rent I paid on 12/1.

Thank you kindly

Terry D Gist

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