Spectrum.com

eric
while you were away, i hope you were enjoying your tv, cable and phone services and if you were they probably weren't through charter!
i've been home for 6 days and nights w/o TV service whatsoever
bottom line: 4/13--4/18 absolutely no TV service at all (18th is the soonest your stooge, witten says you can come out to take a look see when it's been reported to him by me since the 13th!)
your, stooge, Witten Henderson who is totally incompetent
makes excuses in cover his ### emails as to why I still don't have any service
is it acceptable under any conditions to be w/o service for six days and nights while cry baby witten is asleep at the wheel?
i've been reporting this to him since 4/13 and the soonest he can get someone here is on the 18th! this is a special unit? are you kidding me? Umatter2charter is a crock! trust me, I don't feel like I matter at all. I feel screwed over and drained from an ordeal that has been going on since I signed up with you a little over a month ago. It's been a full time job dealing with you while the rest of my life is on HOLD and everything is PILING UP! Why? because charter communications is the equivalent of fred flintstones yabba dabba doo mobile! it's like doing business with the mob.
I cannot and will not dedicate my life, time and energy to your incompetency if you review my entire file sine the day of inception you will see in black and white that i've been screwed over by charter since day 1. No wonder you don't even rank in the top 10 in consumer reports telecommunications listings...sustandard #25 and rapidly sinking!
it doesn't feel good
and it's not getting any better!
the only person thus far who is worth their salt on your supposed specialized team @ umatter2charter is Abby! Atleast she gets them out and to your door
not like this incompetent rookie who gives substandard service
bottom line 4/13--4/18 and who knows if you'll fix it, YOU CERTAINLY HAVEN'T So FAR!
i've had it
and i just don't have it in me to continue with such a substandard service
I'll be lining up someone else for the TV as soon as i recover from this catastrophe which began the day we signed up with Charter 1 or 2 mos ago! I'm drained.
shame shame on you
and please don't tell me how sorry you are or that I matter
Actions speak much louder than your meaningless lip service
F-

had service in 2001 and turned off for lack of payment. When they came to pick up the equipment about 6months to 1 year later, paid the balance and they picked up the equipment. Later checked my credit report and they are wrecking my credit with an equipment bill for over 1000.00 for 3 cable boxes. Found the paper work went to the office and showed them. They copied it and sent it to the main office and said that it would be taken care of.

Well it never came off the credit report, and now they have sold it to a collection agency. They have dropped off now, but the collection agency will not take it off my credit report. There have been repeated futile attempts to resolve this over the last 4-5 years.

I will find the paper work again and I will be complaining to every agency that I can think of. We need to have some credit reform and someway of taking care of this to clean up credit reports without everyone pointing the finger at the next person. Experian says it is not their problem, the creditor who sold the account says it is not their problem yet they are reported. The collection agent says it is not their problem, yet they report the orginal creditor and them selves so you get two black marks. Tired of the run around and the finger pointing of "not me."

We may need to write congress with our horror stories so that they get the point that this is a problem. Don't count on the credit reporting companies to help you. Once you have a bad mark it takes a long time to get them off and sometimes you get tired and just wait till they drop off. This is very time consumming to fix. I have a family to raise.

Does anyone else have this horror story. Maybe we should all band together and complain to everyone: BBB, Fair Credit reporting agency, attorney general of your state, your city, complaint boards, etc.