Menu
For Business Write a review File a complaint
Spectrum.com

Spectrum.com review: Customer service

J
Author of the review
10:30 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Since Spectrum bought out Time Warner I have been a customer. And I was with Time Warner for 10 years at least. I have tried to be a loyal customer but enough is enough. I was paying $135 for what was supposably premium Internet and Premium channel line up. Slowly about every 3 months the price has been creeping up. It got to about $200 and I tried talking to the managers but little help. Creeped up to $235 and coomplained again . Told them that I was paying more than what they were advertising and they said it was ONLY for New customers only. That doesn't make any sense to leave out the loyal customers. They lowered the price but took away some channels like I would not notice. After a while the price started creeping up again. $240 $245 $249 NOW $272. The discount expired. WTH. That is BS. and now I'm just going to get rid of the cable TV and stick with the Internet only for now.Get a Roku and stream everything. Then find a different provider. Looking into Starlink. If Spectrum treats customers like this I hope they all leave.

Confidential Information Hidden: This section contains confidential information visible to verified Spectrum.com representatives only. If you are affiliated with Spectrum.com, please claim your business to access these details.

0 comments
Add a comment

More Spectrum.com reviews & complaints

Spectrum.com - picture loss, poor quality 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Spectrum.com - false promotion 17
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Spectrum.com - service outages 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Spectrum.com - harassment/aggressive upselling/rudeness 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Spectrum.com Contacts

  2. Spectrum.com phone numbers
    +1 (800) 892-4357
    +1 (800) 892-4357
    Click up if you have successfully reached Spectrum.com by calling +1 (800) 892-4357 phone number 0 0 users reported that they have successfully reached Spectrum.com by calling +1 (800) 892-4357 phone number Click down if you have unsuccessfully reached Spectrum.com by calling +1 (800) 892-4357 phone number 0 0 users reported that they have UNsuccessfully reached Spectrum.com by calling +1 (800) 892-4357 phone number
    Customer Service
    +1 (855) 243-8892
    +1 (855) 243-8892
    Click up if you have successfully reached Spectrum.com by calling +1 (855) 243-8892 phone number 0 0 users reported that they have successfully reached Spectrum.com by calling +1 (855) 243-8892 phone number Click down if you have unsuccessfully reached Spectrum.com by calling +1 (855) 243-8892 phone number 0 0 users reported that they have UNsuccessfully reached Spectrum.com by calling +1 (855) 243-8892 phone number
    Sales
  3. Spectrum.com emails
  4. Spectrum.com address
    400 Atlantic Street, Stamford, Connecticut, 06901, United States
  5. Spectrum.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 06, 2025
  7. View all Spectrum.com contacts