ACT Broadband’s earns a 2.3-star rating from 3 reviews, showing that the majority of internet service users are somewhat dissatisfied with their connectivity and service.
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ACT Fibrenet not installing new connection wven after placing repeated requests
I've been trying to get ACT Fibrenet at my place for the last 10 days but I got message from ACT saying that they are not available me in my area even though 90 per cent of the users in my apartment are using ACT Fibrenet. To know the real reason behind not installing a new connection in our apartment we spoke to one if the ACT Fibrenet installation guys directly and he told us that the building association wants them to put the external wiring a little neatly instead just putting it anywhere which will take them some additional time to install the new connection as compared to the original time. Hence, they are not interested in installing the new connection and have reported back to the call centre that there is connection/ ports available in our area. If ACT is not interested in increasing their user Base what are they in the business for? Unbelievable apathy and behaviour on part of all ACT executives and there is no action from the company's end.
Severe lack of service. Nearly NO SERVICE at all even after full payment. Cheated by ACT.
My ACT User ID is 1298888. I am writing this review with extreme frustration regarding the quality of service provided to me by ACT. I have taken a new connection 2 month back at Jakkasandra, Koramangala 1st block. I had even opted for the annual subscription. However within 1 month, my connection has been terminated. The reason cited by ACT was that the junction box for my connection was malfunctioning. They wanted to install a new box at my building but it is not possible since I am the tenant in the building and the owner is not an ACT user himself and is not allowing the box installation. I have no control on owner's personal decision. Most of my neighbors are also using ACT broadband and there are surely other junction box in my area. I have been requesting the ACT personnel to pull my connection from another junction box in the area. I have been calling ACT every day for more than 2weeks. Every day they are confirming they will send someone that day only. But no one is coming to visit. Sometimes one technician calls saying he will visit in an hour. But no one comes. When I call them back, they just disconnect the phone and doesn’t answer. One technician even shouted back at me saying he is busy in another site. I am spending the entire day everyday waiting for them, canceling my other work just for them. Whenever I call the customer care every day, they behave very politely and give loads of commitment since those calls are recorded by the company. But I don't ever hear from them any further. Suddenly one day evening a technician arrives and fixes a new line and restores my connection. I thought my fight for broadband service is over but I couldn’t be more wrong! To my shock, next day morning, I found that the connection is no more functional and it says "No Internet connection". That day an ACT personnel came to collect the monthly charges + reconnection fee in cash. They said it has been disconnected due to my payment pending and will be instantly activated after payment. I gave them instantly. However, as I am writing this review, 5 days have passed since then but the connection never came back. I called them up numerous times. Now they came up with a new theory that there has been a cable problem in my connection and will be restored in few days. Needless to say, they are shamelessly closing my service request from their system every time I reopen it but not a bit of the problem has been resolved. I do not even receive any calls from the technician. I have even escalated the issue with the ACT appellate and the Nodal Officer through mail but to no use. All I got were nice words and loads of promises. I got no resolution for the issue faced by me. I have paid the money for monthly fee but have not got the service even for one day.
ACT worst broadband
Hi,
Acc No:412315
It should be "Useless Connectivity @ HIGH COST"
I wonder how the speed gets better when I call cust care and raise a complaint! ACT is a big fraud, they commit big deals
before taking connection and once u pay for 6 months, ur money will be locked and ACT will make u dance to their tunes! Even
if connection is down for a week they wont bother as its a pre-paid connection and act got the money!
If u raise ur voice, raise complaints they would just close it without addressing it!
There is no provision to pay on-line for ACT BB.payment gateway doesn’t work! ACT has made it mandatory to pay for every
pick up cheque! My question is when there is no provision to pay online y shud customers pay for cheque pick up?
ACT bb is a nuisance in the city trying its best to fool ppl! beware of this fraud!
ACCT bb doesnt have an option to make online payment? and
I have asked ACT to cancel my connection and return my deposit of Rs 1000 back! But to my surprise, ACT says I need to pay
de-activation charges of Rs 996 .Strange that ACT is asking for disconnection charges, for what reason no one is ready to
explain me.Even the nodal officer is an real
idiot who claims I need to make this payment to disconnect the connection.
I have experienced horrible harassment by ACT bb all ppl involved with ACT have been liers including nodal officers!
If any one finds one genuine person who does tell u truth who belongs to ACT I am ready to pay money!i am so sure about
ACT.Its a cheap mentality
BB service which is there only to loot money from people and escape.Marketing agents are frauds they take money with lots of
promises and make you pay for 6 months advance rental and never turn back!
ACT is total waste of money and time!
ACT IS HARASSMENT AT HIGH COST.U R HARASSed @ HIGH sPEEDS!
The complaint has been investigated and resolved to the customer’s satisfaction.
Even I am facing the problem since yday evenign 4pm and even after repeated calls, until now they have not done anything about this. I had an important call yday night at 7:30pm - even after explaining the same they took no action. Today morning as well, called up and they said the technician would call up but until now there are no calls. ACT is the only servcie provider who takes money in advance even before we use the service and such hopeless behavior. Really disgusted at this point in time.
Is ACT Broadband Legit?
ACT Broadband earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for ACT Broadband. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for acttv.in can be seen as a positive aspect for ACT Broadband as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of ACT Broadband's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Several positive reviews for ACT Broadband have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
- There was some difficulty in evaluating or examining the information or data present on the acttv.in. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Acttv.in has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The acttv.in may offer a niche product or service that is only of interest to a smaller audience.
- ACT Broadband protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ACT Broadband Reviews 0
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Overview of ACT Broadband complaint handling
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ACT Broadband Contacts
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ACT Broadband phone numbers+91 80 4284 0000+91 80 4284 0000Click up if you have successfully reached ACT Broadband by calling +91 80 4284 0000 phone number 1 1 users reported that they have successfully reached ACT Broadband by calling +91 80 4284 0000 phone number Click down if you have unsuccessfully reached ACT Broadband by calling +91 80 4284 0000 phone number 0 0 users reported that they have UNsuccessfully reached ACT Broadband by calling +91 80 4284 0000 phone number+91 80 4284 0099+91 80 4284 0099Click up if you have successfully reached ACT Broadband by calling +91 80 4284 0099 phone number 1 1 users reported that they have successfully reached ACT Broadband by calling +91 80 4284 0099 phone number Click down if you have unsuccessfully reached ACT Broadband by calling +91 80 4284 0099 phone number 0 0 users reported that they have UNsuccessfully reached ACT Broadband by calling +91 80 4284 0099 phone number
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ACT Broadband addressLangford Town, Shanti Nagar, Bangalore, 560027, United States
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ACT Broadband social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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