T-Mobile USA reviews and complaints 1
View all 698 complaintsT-Mobile USA - customer service
On Sunday, May 10, 2009 my family and I went to Sam's Club with the intent of purchasing mulitple cell phones. In the beginning the Customer Service we received was okay, however, at the end of the transaction it changed. We decided that we were not going to go through with the purchase of one Tmobile cell phone and chose to wait on the other 2 cell phones. Once I made the decision, I immediately retrieved the cell phone from my daughter to give back to the Kimberly Michelle Fletcher, SC Kiosks, Inc Cell phone Representative. Kimberly proceeded to snatch the phone out of my hand and slam it down on the counter. From that point on, I advised her that in lieu of her behavior, our conversation was over. Did not need her to continue to explain the charges to me. She said in a very disrespectful tone "you handed the phone to ME!" I let her know, that I just wanted to discontinue the transaction. Kimberly insisted on disrespecting my culture, race and violated my consumer rights! She continuously slammed the drawers while looking for the District Managers' telephone number as my oldest daughter requested. In doing so, she used profanity and spoke to me in a very condescending tone. Not once did I disrespect Kimberly or the other Staff members. This is an outrage. As a result, Kimberly discouraged me from ever purchasing anything else via the KC Kiosks, Inc ever again. This is very sad as my cell phone I purchased from Tmobile, the kiosk in Sams' Club in Chicago, IL almost 2 years ago. Because of Kimberly's negative behavior, her sales for the day were short of 3 possibly 4 sales. In addition, she could have damaged the cell phone by slamming it down on the counter the way she did. I would like to think that better Customer Service training is provided to all Representatives of KC Kiosks, Inc and it's affiliates. They are not only representing the Kiosk company, but the companies in which they are selling products for...Tmobile, At&t and Sprint. Other customers witnessed this behavior as well. How do you think they felt after seeing this from your Representative? Sam's Club Manager is aware of this issue and will be following up accordingly. Please advise as to what action will be taken to me and my family for the violation of our Consumer rights?
Respectfully,
Louvenia Miles
[protected]
[protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
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First off you need to learn the name of he company you are dealing with SC Kiosks not KC secondly you need to make a decision and stick with it. These employee's are mainly paid through commission so the time she spent with you selling you the phones, then transferring the info from one phone to another probably took her about an hour, then after you decided to cancel it probably took her another half an hour to reverse everything for you without being paid for any of that time and as you said other customers were there so she probably lost those opportunities because you couldnt stick with a decision like a little kid. Your consumer rights are be a good consumer dont go harassing commission based employee's and then try to get them fired because they get mad that you changed your mind at the end of a sale. You are a disrespectful customer and you have forgotten the face of your father.