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CB Travel and Vacations InTown Suites 12010 Kuykendahl Rd, Houston, TX, 77067, US
InTown Suites company logo
InTown Suites
reviews & complaints
InTown Suites company logo

InTown Suites

12010 Kuykendahl Rd, Houston, TX, 77067, US
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1 complaint
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Website
intownsuites.com
Phone number
+1 (281) 873-0700
Category
Travel and Vacations
Working hours
Mon
11:00 am - 7:00 pm
Tue
11:00 am - 7:00 pm
Wed
11:00 am - 7:00 pm
Thu
11:00 am - 7:00 pm
Fri
11:00 am - 7:00 pm
Sat
11:00 am - 7:00 pm
Sun
Closed

InTown Suites reviews and complaints 1

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J
1:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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InTown Suites has left an official reply on this complaint.

InTown Suites - Dangerous lack of privacy

Charles the head maintenance person simply walked into my room without knocking when there was no maintenance issue. He then asked to see my key card and began rifling through my things until he found it. He then inexplicably asked me questions about if the key worked in an accusing tone as if I were there without paying. He saw the receipts immediately below the key card! There is no excuse for this and I am told this method of entry is illegal under Texas law. If anyone chooses to stay at the Houston Kuykendahl location, be aware that this could happen to you as well. The rest of the staff is very professional but I feel they are bullied by this Charles character. Again all should be aware of this during check in.

Desired outcome: Disciplinary action for Charles McAfee

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Resolved

This complaint has been resolved automatically due to user's inactivity.

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InTown Suites representative's response
Jan 10, 2024 11:49 am EST
InTown Suites customer support contacts
Phone numbers

+1 (800) 553-9338

+1 (800) 769-1670

Address

2727 Paces Ferry Rd SE # 2-1200, Atlanta, GA, 30339, US

Website

intownsuites.com

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Thank you for choosing InTown Suites. To resolve all guest concerns, contact us directly at www.InTownSuites.com, at the bottom of the page click “Customer Feedback Form” and complete the template. You can add photos and videos if needed. Be sure to check your “spam folder” as many responses are delivered after sending/responding. Responses are sent within 72 business hours of receipt. If it is an emergency please contact the manager on duty at your property.
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