Shell reviews and complaints 1
View all 1175 complaintsShell - Car wash fraud
I went to a Shell station to get my vehicle washed and purchased "The Works". Once I put the code into the wash and proceeded to drive in the entire wash turned off, all happening within a 5 minute time span with me waiting to see if it would come back on. Once I realized the wash was not working I informed the attendant who was very rude and proceeded to tell me it was not in their authority to provide a refund despite physically seeing my vehicle hadn't gone through the wash. I get my vehicle washed twice a week at the least and unfortunately I have gone through this once before and they did not hesitate to refund me once verifying I didn't receive what I had purchased. The entire encounter with the attendant made me believe they knew very well the wash was down and because I was paying cash saw it as an opportunity to steal.
Desired outcome: I only want what I paid for or a refund.
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