Zara.com

I'm a regular customer at Zara and it's one of my favorite brands. I bought a sweater and shirt last week. Unfortunately yesterday 12/16/2019 at 7:40 pm a I had a bad experience at your store in Houston, Texas Galleria Mall. I called the store before I went there and explained to them that I lost my receipt and I would like to return the shirt I bought last week, they stated that no problem as long as you still have the tag on it we will exchange it for you or refund you the money. Therefore, I headed over there to return the item. There was a line at the register, it took me around 15-20 minutes to get to the register. I spoke to the man was there and said I would like to return the item. He said no we cant and let me talk to the manager. Shortly the manager arrived and said I can only exchange the shirt for you we have another black color. I explained to him that I no longer want this item and I would like a refund. He said I can't do this for you and if you don't like it we can give it to the charity. I was disappointed as they provided me with a wrong info over the phone and when I got to the store they said NO. I simply walked out of the store and left the shirt with the manager who was unprofessional AND TOOK IT WITHOUT providing at east a REFUND OR EVEN A GIFT RECEIPT THAT I COULD USE TO BUY ANY ITEM FROM THE STORE IN THE FUTURE.

Thanks for taking the time to read above, appreciate your understanding to the seriousness of this matter to me.

Abdalla

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