Toyota

General manager:

I have driven toyotas for over 35 years and never questioned a repair that was advised by your service department until now. My family has purchased four vehicles from your dealership, and I promise that you will never get any business from me again.

On november 28, 2018 invoice # c05244 service performed "coolant service flushed with bg flush machine with extra long life coolant and bg cleaner and additives serviced coolant system with super long life coolant" for $149.95.

On feb. 05, 2019 invoice # c07189 service performed "coolant service flushed with bg flush machine with extra long life coolant and bgcleaner and additives serviced coolant system with super long life coolant" for $149.95 was performed again on my car.

On september 11, 2019 invoice 3tcs268827 all that was done on my 2014 camry was an oil change. On the recommended needed service was "coolant service flushed with bg flush machine with extra long life coolant and bgcleaner and additives serviced coolant system with super long life coolant" for $180.24.

Rick, the service adviser, stated "I see nothing in the computer system that the coolant service flushed with bg flush machine with extra long life coolant and bgcleaner and additives serviced coolant system with super long life coolant" has been done to your camry.

I attempted to resolve this issue with the department head of service and was told the charge was for something else as if it was a figment of my imagination. It was stated clearly on the invoice!

My course of action will be to never to do business with huntsville toyota again, and I will no longer recommend your service, as I have done in the past.

Timothy a. Reddin
Po box 6857
Huntsville, texas 77342

Claim # [protected]/huntsville toyota

Toyota motor sales, usa inc.
Po box 259001
Plano, texas 75025-9001

Oct. 28, 2019

Toyota motor sales, usa inc:

Recently I got a reply from your plano corp. Office, and huntsville toyota has not contacted me about the issues of the invoices that charged me double.
After careful review of invoices (november 28, 2018) #c05244 and (feb. 05, 2019) #c07189 I found another double charge of $114.95 — air intake system and fuel system service with the coolant service flushed with the bg flush machine with extra long life coolant and bgcleaner and additives serviced coolant system with super long life coolant for $149.95 for a total of $264.90 which should be refunded back to me.

Timothy a. Reddin