Firestone Complete Auto Care

Case #2340742

I have been taking my cars and trucks to Firestone for years, after recommended service, time to replace all belts and hoses, had the oil changed and tires rotated, purchased a life time alignment and balance service. I noticed my heater wasn't warming up, I took it back they said they would check it out, charged me for an inspection and kept my car for two days initially, they said it looked good and that I was low on coolant, I told them it had reached overheat at one point and did they check the thermostat, they said yes. Upon picking up the vehicle it still wasn't heating up, I went back they said it takes awhile to warm up. After awhile having the vehicle overheat twice I took it to Christian Brothers and after 20 min received a call from them and an email W/video showing the hoses were not put on properly and the radiator is cracked on the top and bottom along with the thermostat not working, they said it will cost 1100 to 1500 to repair this problem, where do I post the negative review, I've spent quite a bit at this location but think now I have been taken advantage of.

Mike
[protected]@crowntrophylewisville.com