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CB Retail Stores Hobby Lobby Stores 2325 S Stemmons Fwy #400B, Lewisville, TX, 75067, US
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Hobby Lobby Stores
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Hobby Lobby Stores company logo

Hobby Lobby Stores

2325 S Stemmons Fwy #400B, Lewisville, TX, 75067, US
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3 complaints
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Working hours
Mon
9:00 am - 8:00 pm
Tue
9:00 am - 8:00 pm
Wed
9:00 am - 8:00 pm
Thu
9:00 am - 8:00 pm
Fri
9:00 am - 8:00 pm
Sat
9:00 am - 8:00 pm
Sun
Closed
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8:54 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Hobby Lobby Stores - Complaint against dawn the customer service manager

On 08/23/2024 @ 6:10PM I was the next person in line waiting to be checked out. There was only one check out lane open and the young man who was working the register had to explain to a woman customer step by step how to read her receipt. I was standing there probably 12-15 minutes but it seemed longer. The CSM woman named Dawn saw that the transaction...

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7:34 pm EST
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Hobby Lobby Stores - Lawrence Smith Asst. Manager

6:25p 3/4/20 purchased an Easter decoration and the cashier wrapped it. When I got home and unwrapped it an ear fell off. I wanted to exchange it for one that was not broken. He refused. My total purchase on the receipt was $120 and this item was $2.99. I was not even asking for a refund only an exchange. He was very rude and dismissive. Will never go back in this Hobby Lobby again.

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11:47 am EST

Hobby Lobby Stores - customer service

Hello. I purchased a "display" Christmas tree due yesterday. It was the display because the yellow tag said there were no more left and "display tree for sale" which were on several trees. See attached pictures. I took the tag...paid for it (per the instructions)..cashier told me to wait while they assisted with the tree for me. I waited by the tree and no one ever came. My boyfriend showed up to help me and he took it apart and we proceeded to leave. I waived my receipt in the air and left. 5 seconds later, we were being chased by a women employee in RUDE tone telling us we COULD NOT TAKE THE DISPLAY!. I told her to look at the sign and she still insisted the display was not for sale. To my better judgment, I kept my mouth shut and my boyfriend kindly brought the tree back in, set it BACK ON THE DISPLAY ISLE and we took the tree (same one) in a box that the employee had at the front of store. Why would the sign say "This tree is sold out" if it wasn't? We proceeded to leave and the employee yelled out at the cashier, "GOOD CATCH"! I WAS HUMILIATED AS IF I STOLE THE TREE. I didn't complain then but I'm complaining now and WILL be going back today to speak with the store manager. This store is in Lewisville TX off of I35/Round Grove. I hope this person gets a good talking to. NO ONE should be treated like this! Where is the customer service? I truly hope someone looks at my message and contacts me directly. My email address is: [protected]@gmail.com

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