Ashley HomeStore

My daughter pre purchased 6000 worth of furniture to relocate for her own first job in October for her move in November. Ashley cancelled the order a day before the delivery because someone in their office switched it to the wrong distribution center .

We then had to go to a local store in her new home town to reorder all her furniture in Longview, they did not have the same items in stock and required five delivers to get the 10 items she purchased, to date we are still waiting on a part to complete set up of her entertainment center, 3 months later . But that's not the worst part the PEARLAND store billed us for the order they cancelled and WILL NOT remove it from her account. So we are paying for 12, 000 worth of furniture and only received 6000, to avoid negative marks to her credit. They also billed us for sofa bed which we ordered, but when we went to use it for Christmas we discovered it was a regular sofa . The local manager Matthew claims he's escalated it to his GM and billing department but as of today January 19th from an order placed in October, cancelled by Ashley, 12k is still reflected on account this is UNETHICAL. The billing company will not make any changes until they receive notice from you and are requiring that we pay for both orders.

I would appreciate it if her sleeper sofa could be exchanged when the parts arrive to complete assembly of her bridge for entertainment center.

I believe a credit for each month until this issue is resolved should be issued for the inconvenience as she has not received the full benefit of being fully furnished.

The original order number is [protected].
My contact number is [protected]. I am paying her bill at this time until it can be changed to fit the budget she agreed to at intial purchase.

Back in February I went to this location to purchase a bedroom set. I informed the salesperson that I wanted to pay for the set but was in the process of having my new home built and would need to have the furniture delivered to a different address. The salesperson informed me of a "layaway program" that holds your furniture and you incur no interest fees or minimum payments. I told him I was going to pay for the furniture that day and he said this program would be better. So I did that. About 6 weeks later I went in to make a final payment( although none had been required I had gone in twice to make payments and to check on my merchandise, which I had been told was there in the warehouse) and schedule the delivery. After my check cleared I was then told by the rude clerk that my delivery date was the 25th. I said well that today. She say no, May 25th. I was then informed that my merchandise was never actually there on site. I requested the manager who was of zero help. He was rude, careless, and offered no apology or solution other than for us to select new merchandise that could MAYBE be delivered in 2 weeks. I was so fed up with them. I gave them a few choice words and vowed to drag their name through the mud. They have my money and we still have to wait for our bed room set. This store is full of rude liars who have no customer service etiquette what so ever. I wish I had someone to tell me not to do business with them prior to spending my money. However, I am making it my duty to spread the word on this store. BUYER BEWARE. Do not purchase anything from Ashley Furniture. EVER