La Quinta Inns & Suites

To whom it may concern, On April 5& 6 2019 I booked two rooms at the Pharr, Texas La Quinta. We had just driven 15 hours and were in the area for a family reunion. I want to share our experience. The reception was pleasant as was the staff. However, we were moved from room to room at least 3 times because of miscommunication within the cleaning staff. The first rooms smelled like damp carpet and triggered my asthma. The second room wasn't cleaned. We finally were put in a room that was still damp smelling but was acceptable. Between unclean rooms, humid damp smelling rooms, and trying to at least stay on the same floor with my daughter that I had also booked a room for, we were exhausted. I am leary of booking at La Quinta again. My daughter and son in law also had a bad experience at a hotel in Olathe, Kansas last Christmas. Which I also booked for them and my infant grandson when they came from Washington state for the holidays. The hotel room had ripped shower curtains, unappealing breakfast, the hotel pool was never open, and day staff would disappear when needed. As I mentioned earlier, I'm undecided to book my next vacation stay at La Quinta.

Respectfully,
Maria Partida
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