Portrait Innovations

We took family pictures last night at your Plano location. It was nothing short of a nightmare. We had 10 adults and 10 children in our party. Our photographer was horrible. She only used 1 background, we had to choose our own poses, and the shots she got were not good at all. My mom really wanted a family picture and she wanted a cd. We were told you had to purchase at least 16 sheets to get the cd so we picked the best 15 poses. That was a long process.
When we were ready to pay she informed us that the printer was broken. This was a big inconvenience. Especially since all of our family lives at least 2 hrs apart. The only reason we decided to go with portrait innovations and not another photographer is because we were told when we scheduled the appointment that they could do same day prints. I spoke with the manager and she gave us a $50 credit. Whatever. Still not okay but fine.
So, we go over to pay and I dont know if the girl deleted our order or if the computer really crashed like she said. We to start the whole process all the way over. We were late for our dinner reservations and were not comped for the inconvenience.
So basically we payed almost $400 for bad service, horrible photos, and a huge inconvenience. I honestly want my money back. I don't know who I would need to speak with but this is not ok.

Appointment on Sunday Sep 29, at 3 o'clock. My family has a twelve year history of traveling a distance to get our pictures taken here and most likely my last visit here. A lot has changed on purchasing pictures. This time our photographer wasn't very nice, I understand you get large families that come in all talking but her actions/ body language were like we are annoying. Was going to fast when trying to pick pictures clicking really fast. One of my granddaughters had a glare on her glasses on most of the pictures photographer stated it has her fault she didn't put her head down (which I never heard her say to put your head down) also I wanted a picture with my two daughters and granddaughters and it was HORRIBLE she didn't even try and pose us for it to look nice just three quick clicks so three pictures all the same. The picture printer was broken and it was going to be a wait for pictures. I stated I could pick them up NOT KNOWING OR WAS I TOLD THE STORE IS CLOSED MONDAY AND TUESDAY. So, I came from out of town to get these pictures made of my granddaughters. I now need to stay in town longer then planned. I don't even want to tell my daughters the store is closed after the long horrible event their. We were so unhappy and angry when we left then now having to wait until Wednesday I hope to get the packages.