Spectrum.com

TWC risk management contacted me this morning about a past due balance on an old account.(I recently got new service). I told the rep I would call her back to set up an arrangement(I was en route to work). They ended up suspending my services. I called back to set up an arrangement for the payment to post on Oct. 15th. I thought after that my services would be restored. Risk management said that after the payment post it can take up to 2 weeks before TWC receives the info that the balance has been take care of. (the person I spoke to was very rude). I called TWC and they said risk management is it's own separate company, there is nothing they can do. I asked if they can confirm that it will take up to 2 weeks or if they could see in their records that arrangements was made and the rep gave me a nasty tone and told me "she didn't know because she does not work in risk management". Whatever risk management says is what goes. So I don't understand why TWC and risk management are not in sync on when balances are due and paid. And TWC expects me to still pay for a full month of service when my services are disconnected for almost two weeks. It's unfair and I'm tired of getting the run-around. I think I may switch to Direct TV or Verizon, this makes no sense.