Panda Express

I recently visited a location in Richardson, Texas at Plano Road and Beltline Road. The GM, David, was very incompetent, discriminatory, argumentative, and retaliatory against myself and others when complaints were brought to his attention. He exhibits a pattern of deflecting restaurant issues onto the customer despite the facts and evidence. David frivolously and falsely accused customers of harassment, if said customer professionally present a valid concern or complaint. Numerous staff did not adequately present food based on company website guidelines and/or the local and/or state health department licensing regulations. They arrogantly refused to simply wash their hands after handling cash or payment cards at the register, which is cross contamination. Furthermore, No gloves were used on their return to the food area.

Next, the Orange chicken and Belgium beef sauces were not thoroughly mixed with meats, White rice problems, Bad and unfair portion measures (e.g. paying extra for an overcooked Angus steak dish, but half is veggies when compared to their other meat dishes), Incomplete orders, Giving food orders to wrong customers, Stale food, and physical contaminants, such as hair in food, were many concerns.

Lastly, this restaurant consistently appears to not hire a diverse workforce based on the community and customer demographics. Majority employed have been and currently are Hispanic, many with limited English and unacceptable customer service skills. Also, several customers had to excessively repeat ourselves or politely enunciate our voice. Either some staff initially misunderstood us or the restaurant had an inclement noise level. All in all, Staff here occasionally smiled in customers faces, but if the aforementioned valid concerns were politely raised, staff have a tendency to get belligerent and refuse service to the customers.