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Dear Panda Express Corporate Team,
I hope this message finds you well.
I am writing to formally file a complaint regarding the conduct of an employee, Yesenia J., at the Panda Express #2053, located at 5458 Ygnacio Valley Road, Concord, CA 94521. On May 14th, 2024, at 4:40 PM PT, I encountered behavior from Ms. Yesenia J. that I believe warrants immediate attention and corrective action.
Specifically, Ms. Yesenia J. exhibited rude and condescending behavior, including rolling her eyes at me and completely disregarding my expressed concerns. Additionally, I experienced what I perceive to be racial bias and a lack of cultural sensitivity on her part, as she failed to provide adequate customer service to a client from a different cultural background than her own. Such conduct is not only unprofessional but also potentially discriminatory, which could be construed as a violation of anti-discrimination laws and customer service standards.
As a frequent client of this location since its opening, I am deeply disappointed and disturbed by this incident. I trust that Panda Express values all customers equally and upholds the principles of respect and cultural sensitivity in its service practices.
I kindly request a thorough investigation into this matter and appropriate remedial actions to ensure that such behavior does not recur. I would also appreciate being informed of the steps taken to address this issue.
Thank you for your time and attention to this serious matter. I look forward to your prompt response.
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