Panda Express
Reviews and Complaints

I slipped and fell on standing water in the dining area of the Kingsport, Tennessee location of Panda Express. There were no "wet floor" cautionary signs displayed. An incident report was completed. A day later, I received a telephone call from Panda Restaurant Group. I supplied a portion of information requested. Multiple additional calls from Panda Resturant Group were received even though correspondence indicated I would be contacted. Risk Department does not respond until there is pending litigation, which they fight.

I went to the Panda Express location on 7420 S Sam Houston Parkway Houston TX 77085 on 04/01. When opening the plates, not only had they gave me the wrong entrees on one of the plates, they came along with hairs on the rice. Called the location and spoke to Manager Gonzalo, which seemed not to care or believe that I was telling him we had found hairs on the rice on two different plates. He offered to replace plates but did not want to since they had already put hair in our food.

I visited the Panda Express #1102 location. I stop in every blue moon so I know what to expect when I walk in. There were two workers up front, no one greeted me. Matthew walked down to the front of the line and said nothing. Hyde M walked down and asked what I would like so I told her. Once she made my order she asked if I wanted anything else. I was on the other end near the register when a couple walked in and Hyde M greeted them. What's with the customer service? As I stated I've visited this location before and have always been greeted...this time it didn't happen.

I walked in and waited in line for a bit then realized the people were going to be awhile so I figured I would go drive through. I got into line and there were 5 cars in front and I realized I made a mistake and tried to leave but I got blocked by another car. I waited in line for 15 min and FINALLY got my kids food. I got it home (2 min later) food was not that warm. Not happy that I had to wait in line for that long and pay that much for luke warm food.

This business is ran like a sweat shop. The women who work here slave their employees, they belittle them in front of paying customers, and constantly make fun of customers. They patronize their employees and it makes customers feel so uncomfortable. They need a whole new crew in that place the way that it is ran is ridiculous they are harsh unfair and taking advantage of these teens that work there. I overheard the manager tell her employee that she needs to drop out of college if she wants to keep her job! These women are so unprofessional they need to have their jobs taken away from them. Especially Dani she changes her name tag from Dani to Annie constantly im not sure why and the manager Malin as well. Another time i was there the woman named Dani followed an employee to the restroom to and was peaking through the stall door making sure she was actually using the restroom and not slacking off. That is inhumane! Please reprimand these women!

My name is Johnny Henry my number is [protected] I went to one of your panda express restaurants in the Braunfels Texas off of I-35 and 306. My bill was $6.50. I paid with a $20 bill. When I got my change back I only received four dollars. I argued with the guy telling him I gave him a 20 he insisted I only gave him a $10 bill. In which my change should have been 3.50 not 4.50. I was told I was going to have to wait an hour for their manager to show up just so I can get my $10 back. I told them I could not wait an hour because I had other responsibilities. They told me I was going to have to wait an hour if I wanted my $10 back. So needless to say I I left the food got a refund for $10 and walked out $10 short. That restaurant just lost them selves a customer.

As I was eating my meal and then I found a long piece of plastic bag in my chowmein. It just makes me feel how unsanitary everything is. After seeing the plastic in my meals I just threw it out. Please talk to you employee about the importance of cleaningness. If this continues you will loose customers. Oh and I also asked the drive thru lady for a spoon and she said they don't carry spoons at the moment.

For the first time ever entering a panda express, and within a minute of trying to figure out what me and my family wanted to order we heard next person pls, which was us, but as a first timer in any panda express we weren't familiar with your food or service so we did one moment please still looking, employee shouted again we were the only other customers there we said again we're not ready yet, so a comment came from the same employee I ask them twice i'm not asking again, and the other employee commented, I don't know why they're standing there for anyways, blew me away I was hurt disappointed, shocked and in dis belief that we we being rushed to order and then being abused by these employees. Had our 5 year old with us so we didn't cause a seen or responded just walked out. Very bad nasty and disrespectful people working for your business. I wanted how many more customers had to deal with that and how much money the company lost because of rude ungrateful employees like them. Won't be going back to any of the panda express. First and last visit in one day. Very very very dissatisfied and disappointed, we were so excited to try something new and got ### for service makes me glad I didn't eat there no care for customers means not sanitary cause they don't give a damn.

Dear panda express,

First, I love your food.. Second, I was extrememly disappointed when I ordered for the second time at your location in csulb campus. The employees there put so little food compared to what we are paying for. I have the same panda food everywhere else and the portions are quite good. We are students and you need to take care of us :) thanks, sammy

I was trying to order at the drive thru and no one responded to my order, so I went up to the window and sat there for a solid 10 minutes and an employee finally came and told me that the drive thru was closed. Horrible service! The reason the employee gave me was un-exceptable and did not make sense. She told me after that the lobby was open, but at that point I was so angry I drove off.

I enjoy panda express very much. It's the best fast food Chinese place around! My boyfriend ordered on Saturday February, 25, 2017. He says that his food was great and tasted fresh. I opened my food and I was missing the sweet fire chicken. We both ordered plates so we get 2 sides each. Obviously I got one side and an entrée. I expect to get what we pay for. We never complained that night because he went in around closing time. We will not be returning to the Clinton Utah Location.

Was in the Panda Express on Hammer Lane 2/3/17. Ordered the chicken with string beans, 2 veggie rolls, chicken with mushrooms, rice and noodles.
Food was served and checked out at register. I got home and ate a portion of the food and put the rest in the fridge.
A few hours later I had a terrible pain in my lower stomach. I thought perhaps it was gas so I took pepto bismol and the pain subsided for about 20 minutes. After that time, the pain got worse and it was coming in intervals of every 15 minutes. I began to get hot and cold at the same time, the stomach pain now had gotten worse and I could feel the urge to use the bathroom. After that was over, I felt the urge to vomit, I was able to finally vomit all that I had eaten of the food and felt better. The chills continued and I was weak and dehydrated. I had food that kind of thing happen before several years ago and this was just like that food poisoning. I have been to Panda Express before and never experienced this before however since this happened I would be fearful of it happening again so I won't be patronizing there again.

As long as we waited for this food it is unacceptable to receive this as one of our sides . This is undercooked clearly but the moistness . Not only was he food unacceptable but so was the service. I have been a Panda Express fan for a long time and this was one of the worst experiences I have ever had. Both cashiers were rude and had horrible customer service . This action needs to be taken immediately.

The Odessa TX panda express manager only hires Mexican worker, any other race will be declined by him. When I went there to apply for the job the manager said to go home and wait, but I never got a response. My three white friends applied for the job as well and got the same response. Later we found out that the manager hired a few Mexican workers instead. I think this is discrimination against other races and it should be equal for all races and not just Mexicans.

I've never had Panda Express before, but I decided to try it today. First off I ordered the shanghai angus steak, the kung Pao chicken, and the chow mein noodles. The Kung pao chicken and shanghai angus steak only had veggies in it. There was not one piece of meat in either one. And the noodles were dry as powder. I will never go there again. The location was in Mobile, AL. $8 bucks are down the drain.

I went to panda express for lunch yesterday. The address for this location is 58493 29 palms hwy, yucca valley, ca 92284.

I have always been a fan of panda express, however I had a very bad experience and I don't know if I will ever return. I bought a plate & it was honestly one of the worst meals i've had in a long time. It was so bad in fact, that it made me nauseous and I couldn't eat for the rest of the day. The teriyaki chicken was pure fat and I pulled a rubber white cord out of the center of one of the pieces. It was like 2 inches long! It was awful.

We took it to go, and I was on a scheduled lunch break, so unfortunately I could not take it back to the store. I am hoping to get refunded for my meal as it went straight in the trash.

I wasted my time and my money going to their restaurant since the item that I ordered was not at all what I received. I ordered the steak that had the asparagus with it and when I got back to work I found there was no asparagus it was instead of beans. What a let down. Even more of a letdown is what I got when I called and there was green beans instead of asparagus like the picture on the menu showed. The girl's response was that the recipe had been changed a long time ago. Funny since that was the first time I had ever seen that item on the menu and decided to try it. Never again. Matter of fact I won't be going back. Sent them an email, and all I got was smoke blown up my you know what...what a waste of time and money.

I was hungry. But i really need to use the bathroom before i ordered. I couldn't hold it. The workers you had refused to let me use it. Because they cleaned it. So i went to chipotle next who kindly let me use it and i ordered seven meal menu from them instead. The panda express that refused me to utilize their restroom was between 9 pm to 1030 pm 12/10/16 in 9659 Milliken Ave, Rancho Cucamonga, CA 91730. My contact I'm Bernard Vitug a Filipino Moroccan [protected] i live in San Diego CA. I hate your place. I never want to go to another Panda Express. I feel so rejected and awful about your workers

The incident occurred on December 5, 2016 at approximately 7:00 PM. When I arrived at the restaurant, and waited in line for approximately 20 minutes. This was unacceptable because there were only two people ahead of me. However, the representative was waiting for menu item to be cooked. When I was served, the item I wanted appeared to be old or not fresh. When I requested for my item to be cooked fresh, representative indicated that the item was fresh. She stirred the item as if the freshness would be replenished. She prepared my order (provided extra). When I arrived to a friends home, approximately 5 minutes away, and open my container, the food was extremely cold, the taste was unacceptable, and unpleasant looking(old). I discarded product nd will not return to panda.

On December 5, 2016 my friends purchased some fried rice at a Panda Express located at Old Dominion University for me as a gift. After devouring my delicious rice, I excitedly went to consume my fortune cookie and read my fortune. To my disappointment I realized that there was no fortune in my cookie! It was no where to be found. I was devastated. It would behoove you to make sure that there is a fortune in every cookie because finals are coming up and I was expecting my fortune to relieve my stress. Thank you.