Panda Express
Reviews and Complaints

I am an employee at Panda Express. The environment I which we work is horrible. Our manager is the most horribly rude person in the store. She fights with costumers about THEIR orders she's gone as far as to yell and lecture customers! She has horrible customer service, and then blames the entire staff for our sales decline! She says we are making $5000 less than the other locations in the area yet doesn't want to spend $5000 on the stores air conditioning even though we get complaints all day EVERY DAY. The store is so hot that myself and a coworker of mine broke out in heat rashes all over our bodies. When we told our manger she laughed it off. I'm a very conservative person so I like to keep my makeup natural looking. She went as far as to tell me I was wearing too much makeup and that I looked like a clown, and like a ghost because I have light skin tones. Another time I accidentally forgot my keys in the locker and when I came back inside for them she yelled out for everyone to hear "Did you forget your birth control?" Excuse me? I understand that she is my manager but in no way is it okay for her to be making those kinds of jokes. I felt disrespected and embarassed to work for such an awful lady. A complaint was sent to the store about the way she was treating me and NOTHING was done! No action was taken! Needless to say, I'm on the lookout for a new job.

I am a contractor with an agreement with Panda Restaurant Group to perform repair and building services. In dealing with this particular customer, Panda Express has willfully failed to honor it's contract and pay its invoices due to the fact they claim these calls are in dispute when in fact Panda employees have called in these service calls. Namely Chris Burun, Tom Lykins and now their legal staff claim they do not have to pay these invoices as too much time has passed and our company is out several thousands of dollars in billable man hours, parts and supplies.
Panda Restaurant Group is not a very honest company, hires illegal citizens and it had been my experience they hire a plethora of Mexicans who they sponsor.
I would say that if ANY OTHER companies were to provide service for PANDA EXPRESS, they should do so with the utmost in caution as some of the management will literally lie and claim that the service work was not done properly or dispute the calls for the fact that are paid bonuses based upon their income generated by each restaurant. It's my opinion, the management does not agree to the service call as they loose their bonus based upon the amount of the cost of their overall maintenance cost.
All in all, it's a cut throat company who can not be trusted to do the correct thing when no one is looking. Typical for a "fast food" chain that employs a fulltime legal staff in each of the 48 state where they operate .
As well, they have 91 civil complaints ranging from willful discrimination, to the hiring or illegal Mexicans who use identification of others or are in the practice of sponsoring and hiring persons from other countries and assisting those person to become US citizens, paying for their education and or sponsoring their family members to enter into the US under the assumption of a work visa then having them remain in this country on a permanent basis.
PAY YOUR BILLS PANDA EXPRESS...you expect persons to pay for their food, us contractors expect you to pay your bills!

I went tonight with my wife, kids and nephew for dinner.
My wife paid and we started to eat.
While I was eating, I remenbered that I had a card in which you can get a free meal after 10 meals.
I went to the cashier with the receipt, and the lady (Shana) refussed to punch the card, even though we were still eating at the place.
What a scam!

I know this is a predominately hispanic community! But when did chinese food turn spicy? And when asked the customer service person lied! We even asked if the food was spicy and she said no! This will go to the company! Panda express needs to understand chinese food means chinese food! If I wanted spicy food I would have gone to a mexican restaurant!

On Dec. 17, 2010, my wife Connie took about four bites of her Honey Walnut Shrimp, bit into something that was extremely hard, and broke a tooth. Panda Express took all of the info, her plate of food, and gave us contacts for filing a claim. We immediatly had our dentist look into this and it was determined that she should see a periodontist to have an implant installed, which she did. We waited the three months for the implant and grafts to heal and then had a full crown done. All said and done, we are $4, 600.00 OUT OF POCKET so far! We turned in all of the invoices to Panda Express. A couple of months passed and I had to call to find out what was going on. They seemed pretty disintrested at this point and had us contact Diamond Foods, who supplies them with the walnuts. They passed us on to Travelers insurance who is their insurer. A couple of more months passed and I wrote emails to Travelers Insurance. Still haven't heard anything back yet. It has been 10 months so far. I do not understand why Panda Express doesn't take care of us anfd then go after their suppliers. After all, we ate ate a restuaraunt called "Panda Express" not Diamond Foods. We should have only had to deal with Panda Express and no one else. It is like Panda Express is having us do all of their leg work for them. We aren't asking for anything special: just the exact cost for the tooth repair, nothing more, nothing less. All we know is this: my wife's tooth was fine when we went into their restauraubt, and ten minutes later, it was broken by their food.
Chris and Connie Jacobson, Hayden Idaho [protected]@cjacobsonphoto.com

Ordered 4 large containers of food to go. Rice, Chow mein, Orange Chicken and Walnut Shrimp. The genius behind the counter says...Its cheaper if you buy the Family Feast plus you get an extra item. I said are you sure? It didn't make sense. So I did and added the extra item...I move on down the line and to the cashier and rings up a total of 34.80. In my head i added it up to be roughly 24 plus tax! I immediate tell the cashier I was told that the family feast would be cheaper than ordering 4 to go boxes...she said it is. After 3 minutes of teaching the genius cashier basic math, it comes out to be a TOTAL RIP-OFF and they charged an extra 3 bucks for shrimp items! WTF! Needless to say I will NEVER go to bandit express!

While eating at the Panda Express at 249 North Glendale Avenue in Glendale, California (which is that alley with the frog fountain next to the Americana at Brand), I bit into a small piece of hard broken plastic in the noodles. This seems to have been broken off from a kitchen utensil.

I was unharmed by this. But could have broken a tooth. How hard is it to keep plastic out of your food?!

No legal action was possible, because no actual harm was done. And I didn't complain, because I didn't see any point in watching a high school dropout point and shrug. But you'd better believe I'll never eat at Panda Express again!

small portions. the person behind the counter always behaves like he/she is beeing cheated for the food.

*** me off! never going back there. never!

all panda express stores

small portions. the person behind the counter always behaves like he/she is beeing cheated for the food.

*** me off! never going back there. never!

all panda express storessmall portions. the person behind the counter always behaves like he/she is beeing cheated for the food.

*** me off! never going back there. never!

all panda express storessmall portions. the person behind the counter always behaves like he/she is beeing cheated for the food.

*** me off! never going back there. never!

all panda express stores

I bought a 2 entree plate & noticed the to go boxes are even smaller than before and other places. The container is split into 3 sections and all sections are now raised so less food goes in. By elevating the sections, you pay more for less. What a shady thing to do Panda Express. This is good for Panda bad for it's customers. I don't appreciated being conned. Panda probably thinks none of their customers notice b/c the box looks the same but the volume has definitely decreased. I will not give Panda Express my business anymore.

Panda Express is an organization that appears not to promote a fair number of non-Asians. In spite of more than 65% of it's hourly non-management employees being non-Asians its proportion of non-Asians in above store level (e.g. District Manager - called ACOs) is very low. I am estimating these numbers and its accuracy is not assured 100% but noted as directional.

Why do I say this?

Look at the numbers(est.)

130 District Managers = 25% non-Asians
30 Regional Directors = 0% non-Asians
7 Zone VPs = 14% non-Asians

I worked in Florida and witnessed our ZVP (non-Asian) unexpectedly resign in July 2010? Our strong, inspiring President resigned last Nov 2009- he was non-Asian. I find it difficult to understand that a company with over 10, 000 employees cannot find more qualified non-Asians to be in leadership positions above the restaurant level. Seems that other chains have been able to do better - why?

Get the picture?

For a company whose mission is to inspire and better the lives of it employees - what type of employee is being bettered? Your call.

Well I worked for panda express for about 5 years. The first year my manager was a grate guy, very nice. He new was he was doing and how to manage the store.
But then there came the changes new GM. At first he was nice he asked the employs to help him with the store telling him about scheduling, business, ECT… After he got the hang of things. He became more and more aggressive. He would pull employees from their shirt. Take hours away if you did not do what he wanted to do. But his magic words were "I'm trying to help you." So that way he would excused what he was doing
The business went down because of the food quality. Other co-workers were not too happy. You either did what he wanted or expected your hours to be cut. And then came the costumer complaints about service, food, and quality. If the store got a he would blame it on the employee. Ok I know that sometimes you do thing wrong but you learn from your experience. But then I saw him slap a cooks hand because he was not doing what he wanted. But he didn't stop to think that the cook was getting vegetables to cook. I saw him slap the same employee at least three times
Then a cook cut his thumb. We could see part of his bone. He would not stop bleeding. The cook didn't speak English so he asked me if I came take him to the hospital. I told the GM.
His response was no. And he turns to the bleeding cook and very mad asked him for his SSN number. He new that the cook didn't have one, he scared the cook. The cook said "forget it I rather go home." So we gave him a ride home. I guess the bleeding stopped because we put lots of pressure. Over night he had a fever. So he didn't work on Saturday, and went to work on Sunday washing dishes with his hurt finger. He missed work and didn't get paid workers cop. because the GM did not file an injury report.
Another thing that happened was that an argument happened between two cooks and one pulled a knife out and said "Next time you bother me it's in your stomach." I guess the argument was because of gay remark to another. The cook who had the knife to his throat told the GM. The GM said, " next time I will fire you both." For me I thought that next time that the cook is cut he might do something. Well there was a next time. The same cook who grabbed the knife now burned the other cooks hand with boiling water. Same people same argument. This time the GM had no choice but to give a warning to the bad cook.
So I worked for them for five years and got fired. But I feel that all the time I would voice my concerns. I would get my hours cut. I had a family wedding so I spoke to the AM and expressed to her that I could not work on Monday so I got scheduled for Monday. I called on Sunday to know at what time I would work on Tuesday a co-worker told me Monday. So Monday morning I'm calling the Am at 8 am. I'm trying to find a co-worker to cover for me. Lastly I called the GM about 8:30 am. He was mad because he said I didn't tell him anything. He didn't work that day so how could I have spoken to him about it. So I got a warning. I know I'm not I made mistakes but I learn from them. When I went to work on Friday my daughter was sick so I took her to the babysitters and told her if anything was wrong to call me. She was calling my cell phone like ten times I ignored those calls. That morning we were busy we have a big catering order, store phone was ringing like crazy, drive three. So I had to do three things at once. The other employee did not understand much English so I was on my own. For the last call on my cell I answered and it was for only 5 sec. I was waiting for food to be cooked, big order. For my bad luck the costumer at the window saw me answer my cell. And complained to the corporate office. So he fired me.
What can you do when the company has a human resource office that doesn't help?
What can you do with an abusive manager?
Lastly what do you to when your GM or AM boss thinks that they are doing their job but truthfully they are not?
I think money talks right. When you have money they don't care about the people who work for you.

My name is Melissa and I am 17. I'm currently employed by Panda Express and they treat me worse than other employees. I live in Redding, California and They all treat me very pourly. They get mad at me at every little thing i do wrong without having much training. Also my drawer came up short so the superviser told me i had to give her $20 dollars right there and then. Later i proved that the drawer wasn't really short and that it is illigal for them to make you pay for a short drawer. They're supposed to just write you up which they also did. I feel like they're also disciminating me when even i make a misake they'll just stand there speaking in spanish and i know they'er talking about me. I really does offend me greatly. I'm trying to quit right now but idk how. I'm tired of being treated like that and being talked about behind my back. If someone can help me figure out how to quit i'd be super happy. I'm done feeling miserable and just want to be happy and have fun again. Thank you.

I pulled up to a drive through and ordered $30.00 worth of food for my family. I had my two children in the car. We ordered, the lay Linda who was working the window was not the most pleasant but wasn't totally rude either-at this point. After placing my order she asked if I would like any sauce. I asked for sweet and sour sauce. She asked how many, my reply was 3 or 4 please. She then said "Oh, not that is too many there will have to be a charge". I asked if that was really true especially when I ordered a lot of food. We all like this sauce. Next, she walked away from the window (I didn't know if she was getting the sauce of if she was walking away). She comes back and gives mew 2 sauces in containers. She said I will give them free this time but next time there will be a charge. She handed me SCOLDING HOT sauce. This sauce was so hot it burnt my finer tips, and I dropped one inside my car while trying to through it out the window because I was burning my hands. At this point Linda asked why I through them out, I raised my voice a little and said you just handed me the hottest sauced anyone could possibly hold. I burnt my hands and now my car has sweet and sour sauce on the mat (we just bought our truck 1 week ago). I never got an apology, her only response was "All of our sauces are hot". I told her a warning or put in a bag would have been helpful. This was the worst service I have ever had. The best part...my order was wrong when I got home. I asked for a mangers name and she said there was no manager there and then said that she would give me his name and number. She gave me the wrong name and phone number. I am very upset and this should never happen at a food establishment.

I when in last thrusday [protected] like at 8:00pm. i had to wait like 8min to some one to attend me. The person that attend me was named rafael. Plus there wasent many items to choses. And there wasent a clean table, plus the food was dry. I like eating at panda and don't want to stop goin to eat there because i like the food and i know it's fresh because the other times i eaten there didn't taste the same. I suggest to have a supervisor around because it seems like some employee's play around too much?

I have eaten at panda express in many ciites in the USA and at airports. It has always been good.
The food I bought tonight at Panda Express on North University St. in Provo, Utah 84604 is the worst food I've ever had...

Don't you monitor all your places?

Wanda Black
3748 N. 600 E.
Provo, Utah 84604
Telephone [protected]

We got take out from Panda Express in Apex NC on Thursday ( Feb 5 ). We got fried rice, spring roll and mushroom chicken. Only my 5 year old daughter and I ate that food as soon as we got home at 9 pm. Within 2 hours, both of us were sick, down with severe stomach cramps and vomitting.
I am lodging a complaint hoping that the authorities will look into this matter so it does nt get repeated with anyone else.

Thanks
Deepa Padma
Apex NC