Jackson Hewitt

My wife and I went to JH on 2/3/2012 to have our taxes done. The preparer we got was brand new. The senior preparer on duty (Lee) started to argue with my wife about her not looking like she is old enough to be disabled (my wife has pulmonary arterial hypertension). Then proceed to rudely argue that my wife and daughter do not qualify for the AOC tax credit (both are full time students at Herzing University), Lee the senior preparer says that an online university does not qualify.
After 5 days no receipt of my return to the IRS. I called the JH office. Lee took it upon herself to NOT FILE our taxes. I called multiple CPA's, HR Blocks, and the IRS (2 Hrs on hold), I was told by all that as long as we received a form 1089-T that the school qualifies by IRS rules.
When I went to the office to pick up my documents, Lee put copies of publication 970 and highlighted what she thinks is the rules for a qualified school. SHE IS WRONG! Lee also stated be prepared to be audited by the IRS. But she refuses to give me her PTIN number and last name, Because she knows I am reporting her to the IRS.
I tried to contact the franchise owner Stephine Johnson at the main office 1144 Airport Blvd. Austin, Tx. 78702 PH# [protected], with no response. BIG SURPRISE!
I also called JH corporate. After over an hour of this person or that person and multiply times being put on hold. Someone finally took my complaint. I AM NOT HOLDING MY BREATH. That someone will call me back.
Miss Lee stated that she has been preparing taxes for over 19 YRS. I wonder how many people have been short changed, or had to pay due to her incompetence?
BE WARNED! Jackson Hewitt DOES NOT CARE! Their fees are higher and their staff is COMPLETELY CLUELESS AND RUDE!