Firestone Complete Auto Care

My name is Rose Gomez; on 07/17/23 my husband and I went to Firestone at 2400 SW Military Dr. San Antonio, Tx. [protected] because we had purchased Lifetime Guarantee on all 4 tire back in 2013. We only use our 1997 Lexus for Doctor apps. We had noticed one of the tires was low on air so my husband put some air when we cane back home he noticed the tire was again low on air. We decided to take it back to Firestone where we had purchased Lifetime Guarantee on them. Went their and was told it was more than 10 years; so they couldn't accept this because it was over 10 years. I couldn't believe this...and upto now I can't accept this because this the hold point of buying Lifetime Guarantee that we paid extra to have. I am very very disappointed w/ Firestone because my husband and I have been CUSTOMERS LONGER THAN 2013 FOR ALL OUR VEHICLES. My Toyota 4 Runner is coming up with new tire we have to buy and of course we had every intention of purchasing them their at this Firestone...Please I want someone to here my side of my experience on what happened to us Senior Citizens. We you would see our records for how long we have been customers with Firestone. Still myhusband had to pay $18+ on the new tire he had to purchase...my question is "What about the other 3 tires' and other Warners we have on other parts; we still have to pay again. If not we will take our business elsewhere. Thank You so much for hereing me. Sincerely Rose Gomez [protected] Have a Good Day!