Joe's Crab Shack

The 4 of us decided to eat at Joe’s Crab Shack at the San Antonio Texas river walk February 18 and left around 4:30 pm. The service and food was good other than the hard white rice we ordered. When it came to paying we all pitched in for the tip. 3 seconds after the waiter with an Afro got the folder with the signed receipt he walked back questioning his service and giving a big attitude about his tip. I then explained and the waiter again threw in how much our meal was if it was all together. Then before I can reply he rolled his eyes and walked away. Then 2 friends were in the restroom. When each one walked out he waited by the entrance to give them both attitude about the tip. When one friend then asked if he wanted more the waiter refused and said it was to late.

On November 29th, 2021 my family and myself decided to try Joe's Crab Shack on the San Antonio Riverwalk. We were seated promptly, waited about 5 minutes before a waitress came over to let us know we would be in her charge. That was common, however she did not return after that, did not take our drink order, we were left sitting there for about 20 minutes or so until a new waiter took over. It's not as if she had left for the evening, she just didn't want to be in charge of our table it would seem. The gentleman who took over was friendly, although it still took about 10 minutes to get our drinks after he took that order, he then took our food order in which there was a side salad, two cups of clam chowder, two cedar grilled salmon dishes, a childrens mac and cheese, and childrens fish sticks…none of which was brought to the table after over 30 minutes. Two tables who arrived after us were all brought their food well before us. At the point our Cham chowder was brought by, needless to say it had already been an hour or more with no entrees to speak of. I approached the waiter and let him know we would be cancelling our order, and simply paying for our drinks and the clam chowder we didn't even touch because there is no reason we should have been waiting over an hour. He was apologetic and said he understood, he got the ticket, called the manager over, we were already waiting and ready to pay so we could leave and find food elsewhere. This is when the hostile, and defensive manager stepped in saying she didn't understand what was going on as our food was ready to come out etc…at this point we explained that we had waited 30 min at least before our order was even taken, coupled with an additional 30 minutes waiting on the food itself, she then tried to state it's because of the grilled dishes…. it does not take 30 plus minutes to grill a small fillet of fish. She walked away without apologizing, another customer who had come in after us, and was given their food well before us came over and apologized as he had seen we were there for a while before them. The waiter apologized again, the manager never made an effort to correct the situation. This is not okay. The restaurant was not overly busy, so it did not seem to be a staffing issue, I'm left to believe as all the other patrons we Caucasian that is must be a racial issue as we were the only brown patrons in the establishment. Obviously I would like this rectified, if it's just a matter of training so be it, but this is not how your restaurants should be treating paying customers.

My name is Lucenda Randle My family park at the platinum garage and walk to their river walk dinning area We arrived at 7:37 and it took us a walk of 10-15 mins to get there due to the cross light and there was no line And I at least counted 5-7 tables well we was turn around because there was not enough waiters, not because it was pack or full I was told I had to wait 25 mins until they can find a server to serve us. We was hot and tired and just wanted to sit cause my son got exhausted from walking so I said we willing to wait can you at least dine us and she was like no you gotta wait somewhere else and we will text you when we have a server.. so I said ma'am you expect me to wait 25 mins and outside it's hot and we eating dinning here but in order for us to even dine here I gots to wait outside she said yes.. and repeated when did y'all get this rule she said it been established forever.. I told her that's okay we will eat some where else thanks please call me [protected] Lucenda Randle