Titlemax / TMX Finance

So around 3 am friday on the june 14th my car was repossessed. I get it I fell behind on payments. I call to an talk to alex he tells me it take 24-48 to process my car an I can't get any of my stuff out until monday! Which is all my debit cards, money, an my government issued snaps card which got turned on, on the 15th. When I initially got the loan it was to pay for my child's funeral cost which was already a tuff time in my life. I became homeless with 3 other children. I was homeless for 2 months I just got housed in the 7th. My car took on the 14th. I don't expect to have special treatment or anything like that but somebody in this company needs to have some kind of compassion an put their selves in a person like mine footsteps. I was told by alex to call back monday an he would personally make sure something is done about getting my stuff an hopefully finding some kind of way we can get my loan reinstated an get my car back. He lied I called today he went on vacation clearly he just told me all of that to get me off the phone cause I was told today he went on vacation. My car still isn't even processed to get my stuff out! How is that fair for y'all to keep my money! An still don't have any information to get my car back.. I'm willing to pay but how can I when i'm getting the run around.. I need to feed my children but tmx won't even let me get my stuff out the car.. It's not fair to do that to a person.. Why couldn't the tow guy just knock on the door an let people know what's going on just in case there is something we need in the car we can get out.. It's always good to treat people with a little dignity our property is already getting taken away...