Aspen Dental

So, I am thinking of getting a lawyer involved with Aspen Dental, Sherman Texas! I started this journey November 15, 2022, and 10-MONTHS and 3 DAYS LATER... it's still going. I had an appointment to get my teeth looked at because I had two teeth that broke and wanted to get them fix. At that appointment they said they could pull all of my top teeth and I am a candidate for permanent dentures and my bottom a partial. So, I agreed to the plan of treatment. Boy! If I only knew then what kind of headaches I am in for. My top teeth were pulled,4 post added and went back for filling on November 19, 2022, for my lowers. Again, on December 2, 2022, for checkup - all good and again on December 9th and 30th, 2022. Everything going well and people were great THEN. However, I had a Dental appointment on January 20, 2023, for what I thought was for my upper dentures... wrong just a checkup. They told me I must have gotten confused about this appointment, but I explained how can I be confused of something that was not told to me? To be confused I had to be told something in the beginning! Well, no answer to that. That was the start of a never-ending disappointment, headaches, pain and lost days of work! So, my next appointment was March 31, 2023, to start the process of making my permanent dentures. On this day they did the composite for them. I kept telling them my mouth was hurting even during this process, but they stated I was healing still, okay very possible after all I had post... right!? I left that day and was told my "appliance" aka "dentures" would take 2-3 turn around. They called to confirm appointment on April 21, 2023, and I explained when I checked in for appointment I was still in pain and had been for 3 weeks and get this... my "appliance" was not in, and they didn't know where it was at, WTH?. No calls to re-schedule appointment, just "OH Sorry" but they can see what is giving me the pain. So, it was discovered the composite they used at previous appointment was pushed up and left to harden around EACH POST IN MY GUM! They had to de-bur by gums to get that all out. Stiches and pain again about three weeks later... the result of this, they had to remove all 4 posts in my mouth and then ADDED 5 new ones and the kicker of course was it had to heal once again! That is like SO MUCH PAIN just to start all over AGAIN! I even went to the dental office to complain, and I couldn't voice my concerns to the dentist, but I did in the front after that and told them I want to deal with the Oral surgeon from here on out. Well, that did happen, but the office personnel of Aspen Dental in Sherman Texas try to be nice, but they come across as fake and condescending and only there for a paycheck. They even broke my lower partial when doing an adjustment and was like oh well I guess we will have to send off for another one — Free of Charge! Hell, yes it will be FREE of CHARGE YOU BROKE IT! But by God they have to get payment for treatment plan up front (before they do composite for the permanent dentures and then the services sucks! On June 14th, July 24th, and July 31st all follow ups and the 31st was to do composite again for my uppers. All good, they made me an appointment for Monday, August 21, 2023, at 9:15 for me to get the dentures. I did not get a phone call or email to confirm appointment, so I tried all day on Friday, August 18, 2023, to do so to no avail. When I called customer service, they stated I didn't have an appointment on the books! But I have an appointment reminder (card) that says I do, and this isn't the first time this happened. How hard is it for them just have common courtesy or let me know either that the dentures and/or doctor can't make this appointment... something because not only have I missed a lot of work for this but now this is beyond ridiculously! This appointment was to be for my permanent upper dentures, and this is now 10-MONTHS and 3 DAYS from starting this journey and I still can't see the light. I kind of want to sue them for pain and suffering. I never felt or thought like this before, always thought karma is a, well you know. Shame on them for not doing better for the people that come for their help and you [censored] on them, and you seem incompetent! Even when I go in that office, I can see on their faces who got the short straw to see me or even apologetic for them to do adjustments on my partial, but it's their job! How about giving at least half of my money back for this incompetence!

My husband; Brent Pendel; went to the aspen dental in Sherman, Texas on 6/30/2023 to get a tooth extracted. We paid $347.00 by credit card; discover credit card; and were told to come back on that next Friday to get the tooth extracted. We were contacted by the office then following day; that the dentist would not be available; so we cancelled the appointment and requested the $347.00 refund to be credited to our Discover credit card in my name; Lisa Cummings. It's been several weeks now; and no credit card reimbursement. Please call us to discuss this $347.00.

Thank you,

Brent Pendel and Lisa Cummings

817/905-0753