H-E-B

On February 14, 2023 at 2:59pm, I was at the register and noticed the Mrs. Baird's single honey bun rang up $1.50 each. The price underneath the product was labeled as $1.00 in which I bought two. After paying for the items I went back to that shelf and took a picture to show the manager that the items are marked with a lower price and I needed to know which price to trust in the future. I wasn't necessarily wanted the dollar back but needed to know for future shopping, which price is accurate. No one wants to put items in their basket to find out at the register the price is higher than advertised. My husband LOVES these honey buns and I try to keep him stocked up.

I saw three managers standing near the register so I asked them all and they volunteered Mr. Ceasar to help me. He takes me to a register to wait for the cashier to complete the current customer and then all of a sudden Ceasar pulls out his wallet and hands me a dollar. I was very insulted. I explained to him right then, in front of those standing near, that I didn't want his money I wanted clarity for future purposes. He insisted that I take the dollar and said "it's ok." Since everyone seems frozen in time, I walked away... dissatisfied and flustered. I didn't know if he didn't know "how" to handle the situation or what but since I frequent that particular store several times a week, I wanted an understanding.

I walked back over to the same three and addressed Mr. Ceasar. I said again, as I was handing him back his personal dollar, "I don't want the money, I want to know which price is accurate before I check out. He said"whatever the register rings up, that's the price."I said,"so you're going to change that price on the shelf to reflect that?"He replied,"yes."By the looks on all of their faces told me that assume"minorities always looking to get away with not paying for stuff." That thought infuriated me to the point I made up my mind to NEVER shop at that HEB again. I even returned a $23.00 item I was holding on to as a gift for someone.

I know Kroger's is more expensive but my intelligence has never been questioned or tried at their store. After patronizing that same HEB for many years, I'll shop elsewhere.

03/05/2020
I just wanted to point out something I noticed. While in my favorite HEB store 2121 FM 2920 SPRING, TX [protected] I noticed that the open pastries were being exposed to insects flying on them and one other times I witness a little girl pick up a glazed donut and smell it and let her sister smell it and she put it back in with the others. Don't get me wrong I love the glazed croissants(my favorite) I still buy them but only early in the mornings when I feel like nothing has been on them.

May be its time to have the pastries in a enclosed pastry case, this would keep them from other airborne issues .

thanks,
Doris Pouncy

I went into the store today to purchase hatch salmon burgers. The person behind the counter was rude and un-attentive. He was more concerned with stocking the display than dealing with a customer standing in front of him. When I asked the man behind the fish counter if they had any, I was told that they did not have time to make them and any burgers I wanted were over in the freezer next to the fish market. I drove 15 miles to go to this store and this is not the first time that I have been treated this way at this store. I ended up going another several miles to the store on rayford sawdust to get what I wanted. I go out of my way to shop at heb and this is the treatment that your staff provides? I can shop at a store that is less than a mile from my house and get better treatment.

I will not be going back to the store on fm 2920 anymore. The staff there is terrible and not helpful at all.