Firestone Complete Auto Care reviews and complaints 1
View all 600 complaintsFirestone Complete Auto Care - Extremely poor customer service!
Saturday 9/23/23, I woke up to a flat tire on my car. There was a nail in the tire. I was able to pump it up so I could get it to Firestone. Mind you, I purchased the road hazard warranty when I bought the tires. I went to not 1 but 2 Firestone Autocare stores and was told that I needed to make an appointment. Really! I thought the reason for purchasing Road Hazard Insurance was for times like this, I went to the 2nd Firestone Autocare store and was told that I had to leave my car because they didn't know when they would be able to plug my tire. This is wrong! If this is how the Road Hazard Insurance works, than I would suggest no one purchase it.
I had to buy a patch kit and asking my brother if he could take care of this for me; which he did! Both, Firestone Autocare stores are located in Midlothian, VA on Hull Street Road. I need to be compensated in some manner! I have been a customer for over 20 years and this is not acceptable!
Desired outcome: Customer service training for one; give the customer's what they paid for; I want whatever it costs for them to patch or plug a flat and the $15.00 that was paid at NAPA for the kit to plug my tire.
Latest Firestone Complete Auto Care Reviews
Horrible Product / Horrible Service Airbags replacement (rear suspension) Not trustworthy Unauthorized charges Battery installationGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!