Greyhound Lines

I had reservation #[protected] to depart Richmond on July 3, 2019 @ 2:40 a.m. For Florence, SC arriving at 9:20 a.m. July 3, 2019 - Schedule 1081. This was perfect for me as I had all my arrangements straight for pick up and to get me to my destination in Florence, SC. Family members in Florence, SC this scheduled was good for them as well.
I arrived at the greyhound station in Richmond, VA about 1:30 a.m. Printed my ticket, asked a couple of questions and sat down and waited. After about an hour and half, I asked at the ticket counter did they know about what time we'll be boarding. I was told that they weren't sure, the bus and the driver were there just waiting on the bus to come out of the garage. Well another hour or so went by (making it over 2 hours later before an announcement was made for us to go to door #3 for departure. Mine you - this was 2 hours or so later. Got in line and saw the bus driver taking tickets and people were loading. Well I was the 3rd person in line and there was no driver and no bus. The driver left without any warning and any announcement stating that he was unable to take anymore people. Me and a few other customers went to the desk and was told that the bus must have been full. Again no announcement or anything. I got a ticket reprinted to leave at 6:25 a.m. It's was about 5:00 a.m. then. This was not acceptable to me because there was a 6 hour layover in Fayetteville, NC. I could not sit in a bus station where there was no one for me to call to get me for 6 hours. I asked what else was available to get me there later or 1st thing on July 4, 2019. Franki, the ticket counter young lady was absolutely wonderful and patient. She looked again and informed me that there was a bus leaving at 4:05 p.m. That same day on July 3, 2019 and arrive in Florence, SC at 10:45 p.m. I called to see if arrangements could be made for someone to pick me up that night. After a couple of phone calls, my niece agreed. I accepted the ticket. Then I had to call my 82 year old mother to get up and come back to the greyhound to pick me up because the bus doesn't leave until 4:05 p.m.
Upon arriving about 3:30 p.m. that afternoon to begin my journey again I had to ask a question or two for the ladies at the ticket counter. They were rude and made me feel like I was bothering them. I'm sorry but I didn't get their names. I just left the counter.
I wanted to send this complaint to let you know that the personnel at the Richmond location were not professional and didn't seem to care at all about the passengers. I also request full or partial refund for my inconvenience and the inconvenience of my family and friends who had to disrupt their schedules to accommodate me due to Greyhounds lack of professionalism and caring. I do understand that this was a holiday, but again if the personnel had informed the passengers what was going on it may not have been so bad. I personally will have second thoughts about choosing greyhound for my travel needs in the future. This is unfortunate and I'm very disappointed. Thanks for your time, and I look forward to hearing from you. I can be reached by email at [protected]@gmail.Com or by telephone at [protected].