Taco Bell reviews and complaints 1
View all 2472 complaintsTaco Bell - Kelso Washington/Taco Bell
I am a Door Dash employee; I came through the drive thru on 9/16/2023 at 10:30 p.m. to pick up an order for 111 items. The order was 90% sauce packets and the two young girls who were working were being very unprofessional and you could hear them talking about the order through the back door it was so loud. I asked them if I could make a order for two five-layer burritos while I wait and then they told me it against policy to serve me since I am a door dasher. I told them that's not true and workers are allowed to eat while they work just as she's allowed. She still refused me service. Mind you this was while I was waiting in the drive thru for 25 minutes. While still sitting in my car in the drive thru my boyfriend got out of my car and went into the lobby as a customer to order some food for us and she still refused to serve us because she said we worked for Door dash. Never in my life have I been refused service for food. the customer service I received was absolutely unprofessional. I'm writing this because I called to confirm this so-called policy to the manager this morning and she informed me she didn't know about this so-called policy and when I told her about what happened last night, she just hung up on me. So, I was there trying to make your company money and got treated horribly.
Desired outcome: I will leave this up to you. To be honest I am still in shock to how I was spoke to last night and when I attempted to let management know it got me no where.
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