Beacon Plumbing reviews and complaints 2
View all 7 complaintsBeacon Plumbing - Tech breaks Equipment then lies
This is by far the worst experience I've ever had with a "professional". I called Beacon because they claimed to fix grinder pumps, mine was clogged and simply needed to be cleaned out. The motor ran fine but it didn't pump waste out, pretty obviously a clog some where. I set up an appointment the next day which then came and went so I gave them a call. Oops, they forgot to register any of my information or send anyone out to me! Strike one.
Beacon sends me "Mike" who was in the Navy fixing plumbing issues and falling into drain holes. Mike, the supposed expert, has never seen my particular type of pump before. Uh oh.
I offer to lend him a hand and point him in what I think is the right direction to clean out the pump. We end up accidentally opening up the motor and dumping oil out to which Mike replies "It's fine, as long as there's a little bit left." Uuuh, okay Mike. I'm skeptical but whatever.
We open up the rest of the pump and then put it back together after not finding a clog. We then test the pump with the electronic guts still hanging out and it flushes fine, hooray! We decide to test it 4-8 times times before putting the pieces all back together. We then snap the lid back on then I notice that Mike has forgotten to put a piece back in, he is obviously in a hurry and doesn't want to be here. After he gets the piece back in, he starts fiddling with the electrical bits WITHOUT UNPLUGGING THE MACHINE. Surprise surprise, we hear a zap and smell smoke and then the machine won't run. Mike then goes outside to call his superviser.
After the call, Mike comes back in and tells me "We'll get this resolved. I'll have someone call you tomorrow and we'll get you a replacement that is equivalent." Then Mike rushed out without even leaving me an invoice.
The next day comes and leaves with no call and then I have to wait until Monday to talk to the customer service rep. I call twice before I get to talk to him, apparently lunch lasts from 2pm to 4pm.
Finally, I talk to him and he tells me that he needs to verify that a tech came out which will take over night. I then call Mike and ask him for the job number, he of course stalls and asks if he can call me back. A few minutes later I get a call from the two of them and then try to tell me that the machine must have been broken and that they'll happily credit me what they wanted to charge me to clean out the pump (a little over $400, which is INSANE) to find and install a replacement pump. No thanks, guys. I'll just go buy a replacement pump for $1000.
The complaint has been investigated and resolved to the customer’s satisfaction.
Beacon Plumbing - scam
called them for a leak in a pipe inside the house...that repair cost about 350.00 to repair. They then went on to tell me I needed a new water heater($1500) and a pressure relief valve as my pressure was coming into the house at 100psi (should be around 50) this cost around $700 and took about 15 minutes to do.
Seems like they tell everyone they need a new pressure relief valve...BIG SCAM!
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm a plumber in SoCal and there seems to be rumors going around by people who clearly have no education of the need of a pressure regulator and are calling it a scam. The only way it can be considered a scam is if the plumber is lying an telling you your water pressure is above 80 psi and it's not (meaning your pressure regulator is not broken) or if he is trying to charge an outrageous amount of money for it. $350 for replacing a pressure regulator is a fair price (a little higher than I charge for the typical regulator and install but I don't know what size and model your home requires and if it can be installed with soldering new fittings.) a typical residential regulator is set to work at an adjustable psi between 40-80 if pressure is over 80psi it's most likely failed. When a regulator fails it usually means the mechanism inside is failing to open and close a door which controls the amount of pressure being let into the house. It usually means that sediment has built up in the mechanism preventing it from moving or debris had gotten lodged in the mechanism. I do understand the concern for looking out for scams and not trusting someone if you have been victimized but this is no scam and the only one its hurting in the long run is the homeowner because 100 psi in your home will stress your pipes and cause them to fail rapidly (pinhole leaks, slab leaks, joint failures, failure of all faucets, water heater tank, shower valves, etc) this can lead to ten of thousands in repairs. Not to mention if you do have a flood caused by those items failing our homeowners insurance will not cover the damages because your pressure is too high and that maintenance issue is your responsibility. It sounds to me like this plumber was trying to save you a huge hassle in future and the only one you scammed was yourself
A pressure relief valve comes on the water heater these days. So you did get scammed there.
If he said you needed a Pressure reducing valve which if it is coming in at 100psi you would need...then that's legit.
this complaint is ridiculous
if your pressure is high, you do need a regulator. scam? i don't think so.
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