Beacon Plumbing
Reviews and Complaints

This company has absolutlely NO customer service and cheats consumers with charges and trip fees. I was charged $494 to change the thermostat on my water heater (which by the way they installed for $3000 but that is another sad tale). I will NEVER EVER do business with this company again and will pass the word to anyone who asks me about them that they will overcharge and cheat you any way they can. My suggestion is to take your business elsewhere. BTW, they are not accredited with the Better Business Bureau. Gee, I wonder why.

as pressure relief valves don't cost anything but 15$...
Beacon has to pay for all those commercials somehow..but a real rip off.

Mr. Petersen. Beacon Plumbing strongly disagrees with your comments as follows:

1. It is our pattern and practice when a call comes into dispatch to not quote prices and we advise customers that they will be given a fixed price for all work to be performed before any work is done.
2. The invoice you signed indicated the price to be charged at a fixed rate and you authorized the work to be done.
3. The invoice you signed clearly and conspicuously states in various areas that the price is a fixed rate, not a time and materials contract.
4. The invoice you signed also has a place where you accept the work and that you were satisfied with the work.
5. The invoice you signed also notes that the water to your entire apartment building was shut off while you effected the repair work.
6. The plumber sent to your job was not a “hack” but, instead, an experienced licensed plumber.

We are ready, willing and able to mediate your complaint through the Better Business Bureau or through Angie’s List.

Last, but not least, Mr. Petersen, you should be cautious in using words such as "scam" in connection with any business. If your accusation should prove to be false, you could be liable for defamation.

I called Beacon based on the advertising they do and was astonished when the individual was 2 hours late. Now this is not my issue. When I described my problem at curbside with the driver, he indicated that despite my thinking they charge based on an acceptable hourly rate, he quoted me $988 to INSTALL A FAUCET SET WHICH I HAD ALREADY PURCHASED AT HOME DEPOT. I told him no deal, then the pressure began by claiming we had a verbal agreement. Having legal experience to an extent I should have allowed Beacon to SUE me. Any reasonable judge would have awarded me damages. However, I was not able to wait on the installation so ESSENTIALLY I PAID $547 for a HACK. It took this individual 1 hour 20 minutes of admittedly skilled labor and 11 inches of soldering wire. NO MATERIALS at all. I'm not one to deny a person a living but $547 for 80 minutes?

Now being unemployed a while now, there goes much of my reserves. I paid Beacon the equivalent of $400.00 an hour and they warrant nothing. On the upside, I did get a primer on doing this and UNLESS I TOTALLY LOSE MY MIND, I WILL NEVER, EVER CALL THEM AGAIN.

There is a rule in retail marketing that a satisfied customer tells an average of THREE people of their satisfaction and a dissatisfied one tells TEN. Well, in 5 days I have exceeded my quota and am setting a personal minimum of 5-10 PER WEEK.

BEACON PLUMBING MANAGEMENT-P.T. Barnum once said, "You can fool some of the people all of the time, and all of the people some of the time, but you cannot fool all of the people all of the time." Better enjoy your scam while you can.

Sincerely,

Wallace Petersen
[protected]
wallyp222@hotmail.com

Linda,

As a representative of Beacon Plumbing and Mechanical, I apologize that you had an unpleasant experience. We pride ourselves in our work and community. Customer satisfaction is prime when it comes to our ethos. We are always trying to implement continuous improvement in our workmanship and the happiness of our customers. If you want to contact us feel free to do so at http://www.beaconplumbing.net. We are always making a conscious effort to treat our patrons right.

Sincerely,

Beacon Plumbing and Mechanical

There is no follow-up as to 'what repair took place', the determining factor by the contractor as to 'why those repairs were required' and the 'cost associated with those repairs'
I have been in the Plumbing and Heating Industry for thirty years. I assure you that any qualified plumber, who followed up on the water service leak, would have been capable of determining if the water service leas was due to a catastrophic failure, or if it was an intentional failure. Please be fair to all by following up with these facts. Best regards.