Shell

To: Customer Service Dept
From: Christopher and Andrea Page
4217 100th Ave Ct NW Gig Harbor Wa [protected]
[protected]@aol.com
Subj: Gas contamination - Requesting investigation
Dated: 08 Mar 2019

To whom it may concern,

January 2019 we fueled our diesel truck at two specific gas stations prior
to error codes being thrown and the vehicle stopped working . Two
occasions were at ARCO 5515 38Th Ave, Gig Harbor, WA 98335 and one
instance at Tatoosh Food Mart Shell station 13053 US highway 12 Packwood,
Washington 98361.
Since fill up locations are limited to just the two stations, we
believe that one of the two gas stations had regular gasoline put into the
diesel holding tank.

As a result of the regular gas being introduced, our truck it is now
experiencing injector failure and the truck is no longer operable. The truck
was taken to a specialty diesel repair shop in Lakewood Washington. The
owner of the repair shop performed tests on the fuel and fuel system and
found regular gas in the tank and throughout the entire system. Repair will
include flushing the entire system, replacement of all soft goods
(gaskets/seals/hoses), pump, valve, filter replacement and new injectors.

- We are requesting an investigation be accomplished on the holding
tanks at the Packwood Tatoosh Food Mart Shell to see if your delivery personnel inadvertently
put the wrong gas into
the diesel tank.

- We are requesting you provide acknowledgement of this request by
responding to us and PEMCO (claim number [protected] Keri Ireland) in writing of what your actions will be and any findings.
The Better Business Bureau will also be provided a copy of this letter
attached to a complaint.

- If findings show this was an error on your companies part, we request full
reimbursement of all damages.

Thank you in advance to your immediate response to the is request.

Regards,

Chris and Andrea Page

CC:
Keri Ireland PEMCO Claims adjuster
Better Business Bureau