Taco Bell reviews and complaints 1
View all 2472 complaintsTaco Bell - Racial discrimination during service
I went to the local Taco Bell, restaurant number 031314, located at 12223 Meridian st. Puyallup WA, 98373.
When I arrived a Male was standing behind the counter when I approached. He asked me what my order was, and I asked if he could give me a second while I looked at the menu. When I asked him this, he rudely turned around and told a lady to serve me. He walked away and would not look at me again.
I ordered a crunchy taco, large drink and nacho fries. I ordered the food at 4:27pm and paid in cash.
I got my drink and sat down inside the restaurant to wait for my food.
At approximately 5:18, almost an hour after I ordered, the girl came back to my table and informed me that my order is unavailable because they ran out if food. During the time I had been sitting multiple people had come through the drive through and in the lobby.
By the time the girl approached me, I had already started shaking as I am diabetic and I needed some type of food. Thank goodness I had some if the soda. The girl told me that I had to order something else or get my money back
At this time I asked talk to the manager, who just so happened to be the Male who had been rude to me. I told him that I would like my food and he said they no longer had it, and that I had 2 options, one was to get something else or two was to get my money back and leave. I told him that he was being rude and then he told me to leave and not come back. At this time, he still had not returned my money. He then said if I dont leave he was going to call 911. I told him to go ahead and do so as I was not doing anything but waiting for some food and my husband who was on his way to pick me up.
When the police arrived I tried explaining what was going on but they escorted me out of the Taco Bell. The police explained that they could not force the manager, who refused to give me his name, to give me food and if the manager said I had to leave, then they were forced to escort me out. The police were the ones who gave me my money back, not even the manager.
I believe that this was all racially motivated as the guy (manager) was not rude to anyone else who had come in, be it white or black, with the exception of myself who is of asian descent. He refused to. look at me, provide his name, or speak to me as a person or even as a paying customer.
Desired outcome: I want an apology from the manager and maybe release him from his service. Nobody should be treated the way I was.
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