Ashley HomeStore reviews and complaints 1
View all 789 complaintsAshley HomeStore - montage protection plan
I purchased a leather sofa and loveseat from Ashley Furniture in September 2010. At the time I also purchased the Montage Protection Plan. I was told by the salesperson that If I did not have a claim in 5 years I would receive back the $199.95 + tax for not utilizing the protection plan. I was also told by the salesperson that if I paid my purchase in full before the 5 years that I would receive my money back early. I contacted the store yesterday, spoke with the manager and he stated that I would not receive my money back, I would receive an in-store credit. There's no way I would have purchased the warranty for an in-store credit. He was very rude and hung up on me. This store is under new ownership and will not honor the warranty as stated to me at the time of purchase. My question is: Were other people also told that they would receive their money back? I am filing a complaint with the BBB.
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Ashley HomeStore Reviews
Refund check on a recliner boughht in September Mattress Ashley's sells low quality furniture for high prices then doesn't honor their warranty promises Go elsewhere! Never buy from Ashley Furniture - Purchased in Edwardsville, ILGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!