BatteriesPlus

10-23-2019
I went to fix the GalaxyS6 charger port which is not working after being repaired on 08-01-19 at Battery+ Bulbs. At that time while changing the port the lady breaks the screen and then Ben repaired the next day, but the port is not working. I went the next day, but Ben was not there and not even the lady who usually fix the phone. This was my fourth trip, 1st was immediately, then again after 2 days after repair. As I was busy and was not getting the time to get hold of Ben, so my next visit was on 09-06-19 at that time Matt and Jerry were there and I was told that Ben has been transferred to Pewaukee Branch.
However, Matt was helpful and considerate in listening to my problems but Jerry ( as name appeared to be) another employee, looked to computer records and first wanted to inquire from the past manager Ben Haggard (who do the repair at store #544, and now transferred to Pewaukee branch) and promised to call me back as I have my account at Battery+ Bulbs. Since I was busy and phone is essential to my communication, I did not get time to re-visit Battery + Bulbs store # 544 and continue to charge my phone through wireless device, but because this port charger is not working that hampered my data transfer to other devices from phone and also could not able to charge when GPS is in use while driving long distances or during flight.
Today I get the time in the morning and went again to the same-store where this time Jerry (sounds like his name) was the only person available at store. When I recalled him about my last visit he first denied but later on recalled but then he said "I don't know the problem of your phone" so I said but you asked me to confirm from Ben, he said yes, we tried but Ben never returned back the call. So I asked what shall I do now, Jerry response "I don't know, you can contact Ben and go to Pewaukee as I do not fix your phone and you did not come to me and I don't know". I replied I did not come to you but I come to Battery Plus as a store who provides the repair services for smartphones. Then he said "come back again", I said this is my fourth visit how long I continue to do, he said "go online and take appointment or call Ben as you have his number".
I said last time ( Sept 6th, 2019) you and Matt even told of calling me back once you will discuss with Ben as my records are stored in the program.
Again he responded, "I don't know about Matt, you can ask when he will come". To this I asked look like you do not know anything. At this he angrily shouted at me and said "get out of the store you insulted me and if you do not go then I will call the Cop". Because on Sept 6th 2019 when Matt was ready to help me it was he who distracted and avoid the warranty service by disguising and raising the question to first confirm by Ben. Now today again he refused to acknowledge and behaving unethically ( weirdly) to me, so naturally, the question came to me was that he is doing to me because of my color and race. So I asked this question that you are doing because of my race and color, he responded get out or else I will call the cop".

Later, then I contacted Ben Haggard from the parking lot who is such a nice and kind guy he immediately recalled the problem and was ready to help me, he told me that he will come at 11 AM on Thursday October 24th 2019 to same store and fix my phone.
After the call, when I was reversing my car from the parking lot I saw Jerry was smoking at the back so I stopped my car, slides my car window glass and waved him and said Ben will going to help me as he will come at South 27th St ( Store #544)to fix my phone. Again he rudely responded and threatened me by saying "if you will come back to my store again then I will throw you out of the store".
What is the battery plus policy regarding such type of behavior by an employee to its customers who come believing that they will get respect irrespective of their race and color?
According to him (Jerry) get insulted just me asking "seems like you do not know anything" but what about the continuous insulting of me and then threatened to throw me out if I visit the store again? Is it the policy of Batteries +Bulbs or it was an individual who gets triggered by seeing the non-whites brown or black people?
Since Ben has called me to fix the phone at the same store, now I am afraid of him as he threatened me, what will be my protection tomorrow (Dated 10-24-2019) at Battery + Bulbs store # 544 at 11 AM
Thanks