YMCA

In June 2019, I applied for my son to attend YMCA Day Camp at Messmer St Mary. I receive WI Shares for day camp payments and I had to pay $30 for registration fee, in which I gave my bank card information for payment. When calling to have Childcare Authorization set up, WI Shares only was able to pay a portion of the bill, due to the YMCA did not have their summer hours listed. I called the YMCA (161 W Wisconsin Avenue; Suite 4000; Milwaukee, WI 53203) to inform them of this and was told that the will have someone correct the error and inform the the State, so that I can receive the correct hours and payment. I received notice from YMCA, stating that no payments were received and that my son could not attend day camp until payment was received. I had no other choice but to submit the WI Shares partial payment on file. I repeatedly tried back to see if the YMCA updated their hours to no prevail. On June 21, 2019; I received my 1st NSF notice from my bank stating that $5.75 was paid to YMCA and NSF of $27. I immediately called YMCA, no answer left voicemails. When I finally was able to reach someone June 26, 2019; explained the situation, was told the hours are now correct and I should call WI Share to update the Authorization and call them back. Contacted WI Shares, updated Authorization, received the additional funding to be paid to YMCA for June 2019 Billing and was unable to get back in touch with anyone via phone. On June 28, 2019; received another NSF Notice from my back stating that $5.75 was paid to YMCA and NSF of $27. I continued to call YMCA, leaving voicemails and July 17, 2019; someone from billing returned my call. Explain to representative the situation, she understood and check into payments. She stated that they will refund the two (2) $5.75 payments, however, they normally do not refund NSF. She went on to say that they sent out an invoice via email, which I never received it - probably went to SPAM if it was sent. I told her that it was the YMCA fault for not having their correct hours listed, that the WI Shares wasn't able to pay the full invoice balance. That I was the one who called to have the YMCA correct it and my bank card on fill was for the registration fee only. She stated that she would check to see if the YMCA would make an exception. July 18, 2019; the representative called back confirming that the YMCA will refund the two (2) $5.75 withdrew from my account and only one (1) of the NSF Fees. I inform that this was not acceptable. It was not my fault, my card was not to be charged for anything but the registration fee, the YMCA did not have the correct hours, so the State of Wisconsin could only pay the hours that was listed and I never received any invoice stating anything. I feel as though if the YMCA, knows that the billing errors are ALL their fault and to "save face", the YMCA only agreed to pay one (1) of my NSF. WHAT IN THE WORLD DOES IT MATTER IF A INVOICE WAS SENT TO ME STATING WHATEVER? IF THE YMCA HAD THEIR HOURS CORRECT IN THE STATE'S SYSTEM AT THE TIME I WAS TRYING TO ENROLL MY SON IN THE DAY CAMP PROGRAM, THE YMCA WOULDN'T HAVE TO WITHDRAW ANYTHING FROM MY BANK ACCOUNT, THEREBY, ELIMINATING ANY NSFs.