Firestone Complete Auto Care

I am filing a complaint in terms of the horrible service that has been provided to me now twice at the New Berlin, WI Firestone. Both times I called to make an appointment to have my Firestone tires rotates and aligned (I have lifetime alignment on my tires) and the person at the desk said..."Sure drop it off and we'll get it going.". The first time I waited 5 hours after I dropped off my car and decided to call to get the status. They hadn't even started working on it, in which case I had to go pick it up without any work being done because I needed the vehicle for other things that day. Today I dropped off the car at 9 am and had to call at 3pm only to find out they still had not worked on it. The Tech called me back at 4:30 (1/2 hour before closing) only to tell me they only had a chance to rotate the tires and couldn't align because the machine wasn't working. That's the biggest lie I've ever heard! They simply didn't work on my car and then ran out of time! Now my daughter has to take the car to college without the tires being aligned. The service at this location is absolutely HORRIBLE! I have wasted many hours trying to get my car serviced only to be put off all day long and then not even having the service finished. They don't even provide status updates... simply schedule appointments and let your car sit all day and do nothing. My name is Tom Simanek and the vehicle I am referring to is my 2013 Honda Accord. My cell is 262.794.2772 and email is [protected]@yahoo.com.