Baymont Inn & Suites

Friday, August 2, 2019 and checked out Sunday, August 4.

First impression of the Baymont Inn at Waterford, WI: employee smoking out front sitting on a bench that is about to break (I sat on it myself waiting for a ride). The ash tray is filled with cigarette butts.

When entering the building, no one at desk but finally a women appeared. She was the only pleasant person in this building. She was accommodating with our registration.
Rooms were nice, clean and fine for our stay. They are, however, way overpriced. We had to get 2 rooms for 2 nights (had a family reunion near by) and this was our only option. I realize the Fri/Sat night stays do cost more but $175 (with tax) for this place was way overpriced. Breakfast was adequate but nothing exciting. I am not complaining about this but for such an overpriced room, I would think you could have something a little better.

After checking in late afternoon we went to get ice for a beverage and the only ice machine in the building was not working. Stopped at the desk where a gentleman was working who said let me check. I will give him credit for trying but he brought out a bag of ice that looked to have been in a freezer for years. He opened it and put some ice in our bucket but it was frosted over, had stains from whatever was in the freezer. It was disgusting. again, if your ice machine doesn't work, perhaps a credit or offer GOOD ice would be best. We had to purchase ice a few times for cold drinks in our room.

Basically my complaint is rooms are overpriced and the employees were not friendly. Never once said thank you for staying with us, did not even smile. My niece managed several properties and agreed this was not a great stay. I'm not asking for an entire refund but certainly a reimbursement for partial stay would be welcome. The 2 rooms for 2 nights cost me $696.68. That is way over priced for what we received.

It would also be a plus to have your employees smoke behind the property instead of out front, smile once in a while and look like they might at least be interested in working. We stayed at a Wyndam Super 8 recently in Liberal Kansas for $72 one night (weekday) and the breakfast included sausage and eggs.

Resolution: refund of perhaps half my stay would be appropriate!

Thank you for for reviewing my complaint.
Sandi Stoos
43263 Twin Bluffs Drive
Winona, MN 55987
[protected]@gmail.com
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