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USAA review: this is about my auto insurance canceled

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5:11 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I am a 23 years and 4month retired Air force member who been with Usaa every since 2005. I recently reopened my car insurance coverage in Aug I paid $218.

after i tryed to call usaa.for my next payment due, I was told that the policy has been canceled because of non payment. I had auto deduction thinking that it was paid.So i offered to reinstate my insurance and the woman said i couldn't. to add insults to injury, she said she sent 2 emails,i have over 1000 unopened email because i don't sit on my computer all the time, but i never got a mailed reminder. This stuff is really getting anoying , because it went to collections, Now according to your information over the phone, a recording always comes on saying because the the corona virus impacted the way you do business if i have any problems with making my pays ment they would work with me to resolve the issue. Now i am requesting some one to talk to that department so that i can get my Car insurance reinstated.

you can call me at [protected] as soon as possible because i need my insurance. Please and thankyou

Desired outcome: I want someone to contact the car insurance department requesting to allow me to reinstate my policy, since when usaa start sending non payments to collects

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