Utsav Fashion’s earns a 3.3-star rating from 47 reviews, showing that the majority of ethnic wear enthusiasts are somewhat satisfied with their purchases.
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order delayed
I contemplated ordering from this website for a long time but eventually I gave in because I was not liking what my mother was buying for me in India. I figured if I purchased a saree online it will be my choice. I did read a lot negative reviews but I wanted to give them a chance anyway. First of all during the ordering process nowhere did it say that it will take 25 days just to make my saree. I thought the saree is ready and all it needs is stitching and delivery. After a month of waiting I started emailing them. I would get standard emails still no estimated date of delivery. I then called the customer service. Early morning 4 am my time I got hold of them. Now they simply tell me it is not even in the workshop, it will take another 15 days to just get in the workshop which means 40 days to just get a simple saree woven. On top the customer service rep started arguing with me. I would have compromised if they were to send the order unstitched within delivery time. Instead they want me to order another saree from ready to ship section. As of now I have cancelled my order due to the utter disrespect from customer rep and lack of coordination between their various departments. Thank god I payed through paypal. Like the gentleman above I am going through paypal dispute if they don't refund my money within 3 days like they said.
The complaint has been investigated and resolved to the customer’s satisfaction.
Cheaters but nothing else
Hi,
This people are absolutely fraud.i am saying this out of my own personnel experience.
I ordered it and they won't send me any thing even after one month if I try to contact them they always say one item is ready and other is damaged we will take one more week to ship or process the order or what the heck.but it will never ship and they won't respond to you at all but they charge your credit card.but thank god I paid through paypal and opened my eyes after 35 days and opened a case with PayPal and you know what they came running to me you know this time they didn't take time to respond and I don't know how.but PayPal squeezed everything out of these heaters pockets.three cheers to PayPal and please don' t fall for these cheaters.i know sometimes out of desperation we do mistakes but pay through PayPal and after 30 days if you are not getting your order open your eyes and be smart and do what you have to do to get back your respectful hard earned money from these kind of cheaters
The complaint has been investigated and resolved to the customer’s satisfaction.
www.utsavfashion.com is a great website undoubtedly. I have been shopping since 2012 and didn't have any problem with the quality or sevice.. I am surprised how people can write so negative.
I have several friends and so many members in my family as well who are buying from Utsav but nobody faced any problem with this website..
Dealing with Utsav is a nightmare, whatever you do stay AWAY from Utsav Fashion. I made the mistake of ordering a SAREE from this place not once, but TWICE in hopes that perhaps the first experience with them was unlucky. Both times I ordered with them they claim to having some kind of problem with the order to which continually delays the whole process of receiving your order. Throughout the order they will give you empty promises that you will receive your order, even claiming that the only thing delaying the order is shipping but the truth of the matter is THEY HAVEN'T EVEN DONE YOUR ORDER!
Do not let them fool you, they do not care about how badly you need your order (in my case to go to a wedding). They decided to conveniently tell me a week before the event that they cannot complete the order and that they are issuing a refund (mind you, I placed my order TWO MONTHS before I needed it), yes that is indeed how long they will mindlessly delay your order before ultimately screwing you over.
Not to mention they refuse to refund the transfer fee of $8 for doing an international transaction, not even offering store credit or anything of the store for the huge inconveniences they make you go through..
The support is terrible as well, the people you speak to don't know anything and will frustrate you to the point that you either hang up or disconnect from the chat, giving completely irrelevant responses to your questions and concerns.
Please, it is clear to see from their other reviews that this is a business that you do not want to deal with. They do not deserve to be in business and certainly don't deserve your hard earned money so do not allow them the chance to screw you over just as they do everything.
This company is a parasite that does not go away until they screw you as much as the situation allows.
Utsav is the most FRAUDULOUS online Seller ever existed. I dont understand how other buyers saying they were satisfied with the product and services. To me these good reviews must be UTSAv RELATIVES OR uTSAV HIMSELF REVIEWING FOR HIMSELF.
I had 2 purchases from them. At the first time. I forgive them, i said may be next time, they gonna be more professional. But the next time they were WORST.
they didnt ship my order. I send them 100 of emails. Asking them to PLEASE SHIP my order URGENTLY.
Instead, they didnt do a move. Everyday a ndifferent agent of them. one day Parita, another day, sushmita, another day naushad. all of them talking rubbish.
dont know what they were waiting for my confirmation Customs investigation. I asked them to stop loosing time. to ship my order or otherwise cancel it and return my Money.
Again, they kept sending messages. asking question about reasons behind my cancellation.
I tried their phone number. all three lines. 1st phone number is Disconnected temporarily. 2nd, answering machine, but unable to leave message, 3rd line someone answered, but he does not speak english only madras or hindi, I dont know what he is talking about.
I tried 4 times this 3rd number, . but it wasnt Utsav company, it was someone house.
UTSAV must be closed down.
Petition must be raised so that the Indian government send Landing and Seize this Fraudulous shop.
I have similar problem this one happened in may 2012 they charged me directly from my credit card and then order process after three weeks when i send them e-mail for asking when will i get my shipment next day got reply, that saree had some diffected so choose another one and until today matter has not been sort out I'm sick and tired of this company are so fraud... so please dont order from this web site I have talked to many of my friends They all had similar incident with UTSAV.every time some one else send me an e-mail saying get back to you within 24 hours, thats it sick and tired of this company.
yes i think this is what is happening to me, they didn't ship my order a month after i ordered, they said it was damaged anas asked me to choose another one, which i did fro their 7 days to ship collection, now it has been two weeks nothing has been sent. i emailed them twice and they take about 4 days to reply and its the standard email, had not answered my email at all. their phone number is disconnected. i might contact paypal
Fraud/Scam
PLEASE, PLEASE, PLEASE DON'T BUY FROM THIS PLACE. There's no reason to even buy once. These dresses are hundreds of dollars. They're a scam. They should be shut down. India can manufacture great products and doesn't need this place to peddle garbage and cheat people. Really, I'm not any sort of competing company or whatever. I read some of the good reviews on their site thinking maybe I somehow just screwed up my order or that I was being unreasonable, but those good reviews are so vague! I think they write them themselves. And they don't really let you look through the negative reviews, which is why everyone is posting here and elsewhere. A dress they sent me looked nothing like the picture - the stitching was totally different, the material was disgusting, and there were stains! I battled for months to get a refund and battled for even an exchange. They finally agreed to an exchange. I sent the dress back to India from the US, paid for shipping, and I never received my replacement, nor a refund, not any more communication from them ever again. ...except for their email marketing.
The complaint has been investigated and resolved to the customer’s satisfaction.
I wish I had read these reviews before buying lehengas from them. Utsav sarees is a shame to india business, they know nothing than to cheat their customers.
I agree this place is out for money. I ordered a Saree that claimed it shipped by the 4th of September. I needed it for a wedding on the 21st. On the 14th, I contacted them saying the shipment was already 10 days late and I asked if they could cancel the order as I was sure I wouldn't get it in time. They then asked where the wedding was and said they could get it to London (where the wedding was) by the date. Well, I gave them the address, but said please only if you can get it in time. Not only did they not send it in time, they didn't sent it to London, they even sent it to my wrong address in Amsterdam. I lost a lot of money on outfits I shall never wear. And when I tried to get in a complaint, they sent me a pre-fabricated complaint implying I was complaining about the quality. Hence, they don't even read your complaints.. very poor.
same story ..never recd a refund nor a replacement . They do nor answer calls and do not reply to emails . They just ignore you.
DONOT BUY from UTSAV
STAY AWAY - SHOP ELSEWHERE - UTSAV FASHION IS FRAUD FRAUD FRAUD!
I purchased a saree for my mother for my wedding - it wasn’t cheap $260 AUD. When I received it, I was so disappointed, shocking quality and came with a ready made blouse in the incorrect size. After contacting UTSAV, they promised to refund my money and asked me to return the item. They promised to reimburse me for the full cost of the saree purchase as well as return postage costs - total about $300 AUD. It has now been over 3 months and after multiple emails, they are now refusing to refund anything. I am $300 out of pocket and nothing to show! I have advised all my family and friends to avoid this dodgy website... please pass on the message so that other trusting customers are not ripped off like me.
They haven't sent my order whenever i call or email or chat they say it will be done in a day or 2 . They are fraud. They are not giving my money back. PLEASE DO NOT BUY FROM UTSAV FASHION
I have ordered two items worth of 300 usd. I received the items after two months and after two months they have sent me a different items of low quality, poorly stitched. I have sent them min 20 emails to find out if they exchange or refund my money but I havent heared anything from them. They never responded to my mails or calls. Mistakes can happen but If they avoid your emails then it should be assumed that something suspicious about their site. Since they never responded to emails nor refunded my monney I think it's a fraud website
I have ordered the same products from utsav and cbazaar and if you compare the prices of cbazaar and utsav. Cbazaar items will be 25 to 30$ will be cheaper for the same product. Utsav fashion is expensive.
guys dont buy from utsavsarees this website only sells damaged product
see below item the lower part pallu of saree is torn and when you buy they will only sell this
i have got 3 used damaged product and they did not refund fraud website
trust me this website only cheats they dont send items and when they send its only damaged i think they buy used products and then sell online
http://www.utsavfashion.com/store/sarees-large.aspx?Icode=DFM25933
narin a .
I deserve this
I deserve this. I ignored all of the negative comments on the net, warnings from friends and went and paid a ransom to these people.
What a business ? You show a beautiful product and tempt me with 'want this ? want to buy this ?', and I say 'Yes, I want it, here is the money', and you take my money and then say 'Sorry, I dont have the product, but I have your money now, buy something else or forget your money'.
I agree mistakes happen. Shops often forget to update their websites, and sometimes wrongly accept money for what is already sold or out-of-stock, but they always immediately return your money. Never have I encountered this situation - we cant ship you what we took your order and money for, and we aint returning your money. And this isint a 10 Rs or 20 Rs tamarind sale, we are talking 8000 Rs.
Another word for such transactions - day-light robbery !
My first time internet purchase from India. Sadly so bitter. I have purchased online from so many places in US and elsewhere for the past 10 years, but never encountered this. Sadly some people do have a certain brazen shamelessness when it comes to 'business' it looks like, I dont know if for them all is fair in love and war, but in business certainly it is.
As a first time buyer one panics if they repeatedly ignore the refund option EVEN AFTER buyer has mentioned it. Not acknowledging that suggestion was very disturbing for one who has never done business with them.
Update - They have issued refund on first saree and depatched the second. Once credit is confirmed and delivery completed, I will be happy customer. My feedback to them was this - that they should have mentioned the option of refund even while suggesting different colors and items - that at any point in the process of discussing/exploring alternatives the option of quitting the process with a refund was available to me anytime upon request. As a first time buyer one panics if they repeatedly ignore the refund option. The very credibility of the business comes to question. I told them I wished they would have been clear about refund from the beginning and avoided this panic. If I am sure they are good at refund I wont mind doing business with them again.
Check out this red bomkai-patli saree $274 in Utsav http://www.utsavsarees.com/store/sarees-large.aspx?icode=SLSZC3543 and $ 124 in Orissa Handloom http://www.orissahandloom.com/Sari/Odishi-Handloom-Bomkai-Patli-Saree/22.html.I hear Orissa handloom prices have gone up also but stll would be under $200 is myguess. I have also heard from a couple people who brought from Orisa Handloom that saree qualities were excellent, looks like prices are so competitive since it is a new start-up.
And they charge 2.5 times more than local sellers. Check the price on same saree - Bichitrapuri silk saree - Utsav charging $ 303 http://www.utsavsarees.com/store/sarees-large.aspx?icode=SLSZC3544 and Orissa handloom charging $ 125 http://www.orissahandloom.com/Sari/Odishi-Handloom-Bichitrapuri-Saree/3.html. Even assuming Orissa handloom has not updated its site and prices for sometime, my guess is they still will charge far less than Utsav I am sure.
And I dont mind that Utsav is charging 2.5 times, as a big botique company acting as a single point for many different kinds of Indian sarees, sometimes we have to pay extra for easy shopping. But if they are pretending to be such a single point botique, by making a beautiful website with beautiful photos, and then charge 2.5 times for non-existent products and rob gulible folks like me, then the 2.5 times pricing adds insult to injury.
guys dont buy from utsavsarees this website only sells damaged product
see below item the lower part pallu of saree is torn and when you buy they will only sell this
i have got 3 used damaged product and they did not refund fraud website
trust me this website only cheats they dont send items and when they send its only damaged i think they buy used products and then sell online
http://www.utsavfashion.com/store/sarees-large.aspx?Icode=DFM25933
narin a .
Bad service
Despite my better judgement I placed an order with Utsav sarees. Everyone deserves a second chance. Not this company I paid a lot of money for a printed saree with “matching blouse” the printed saree turned up however the blouse was a plane black boring bit of work with no detail what so ever. It was not even in the same fabric as the saree. I expressed my complaint and they said that if I want one that matches I have to pay $12 to get it stitched and $15 to get it shipped. If they got it right first time around I would not have to pay anything extra. I have emailed back saying that the extra cost to have something that I should of got in the first place is not acceptable I will let you know how I get on. Of course you may have to wait a while as it takes many days to answer an email
The complaint has been investigated and resolved to the customer’s satisfaction.
Hey,
I would suggest you buy next time from Fusionshoppe.com - they provide free shipping and $10 for stiching. Some products have free stiching also. Good luck.. I have switched to fusionshoppe and will give 5 stars to their service.
Fraud of 149.00 dollers
HI,
I placed order with Utsav (on 18 June 2010) on their website http://utsavsarees.com/
of 149.00 dollars for woman’s traditional apparel.I ordered their items only because of their express delivery option (which says ships in 2 to 3 days). because my in law’s were visiting me first time to USA and they wished to see me in Indian Apparel. I planed to wear them on Indian ocaation “Vatsavitri vrat” 25 June and then on 30 June which is my birthday as My in laws where suppose to go back to India by July 6, 2010.
I didn’t received anything until 10 days pass after I placed my order. They did not notify me anything about when it will ship then I email them about it. they started to give me assurance that they are facing some problems that’s why shipment is late and it will ship in 3 to 4 days.They give me same type of assurance at least 6 to 7 times and finally Utsav shipped my order after 2 months(mid of August 2010 after my lots of complains by email (almost 15 to 16 complaints in 2 months). I explain them why I ordered with them and what are my time lines but no result I got from them.
when I received order it was not as shown in picture even fitting were improper. I complained and asked them to return my money because first they were failed to deliver in time. Suppose, if they would have took 7 to 8 days more for delivery then I would have tolerate but they took two months and even they didn’t notify me about it until I asked them. I was being such nice or fool that I gave them chance to make me wait for 2 months. Even My in laws left without seeing me in Indian clothing and My in laws along with my husband all family member got angry at me that why I choose this type of company?
But Utsav customer care person “Shakti” wrote me that refund is not possible in any case only modification is possible. when I argued and complaints many times that it was their fault that they took such long time and didn’t send proper items then after many head heating arguments via email, She give me only 20 dollar discount out of my 149.00 dollar for 2 months late shipping and 11.40 dollar to returned this items back to Utsav for modification. so, I returned it on 30 August 2010 since I haven’t received my items or money back.
before even they were not ready to give me return shipping charges which was 11.40 dollar. After many complaints they gave me that. Since 30 August 2010, they are giving me assurance that I will get my items return with all changes in 3 to 4 days. Last on end of September 2010 they promised me via email to ship my order with modification in 2 to 3 days but now it’s end of October 2010, I haven’t received anything yet. They ashamed me among my whole family. My HUSBAND IS KEEP ASKING ME AFTER EVERY 2 DAYS THAT DID YOU RECEIVE YOUR ITEMS? IF NOT THAN why THEY ARE NOT GIVING MONEY BACK? FROM NOW ON I WILL NOT LET YOU DO ANY ONLINE SHOPPING”.
So, After placing order with them, it’s almost 4 months that I haven’t got my apparel. I don’t understand what type of problem they are facing which could cause 2 months for shipping and than another 2 months for modification of that same order. I have almost more than 40 emails with them about this matter in past 4 months. if they are facing the problem that could cause moths wait to customers than they should stop taking new orders and must notify about their problem to customers because it’s not customer’s problem. They are the one who is getting money and not shipping items so, it’s their own problem.
Now I am tired of waiting. so, Last week, I emailed them that” when first time you fail to deliver my order on time than It was your first hand duty that you notify me and must give me option that I would like to wait or cancel the order instead of doing that you guys took two months to ship it to me and didn’t return my money. Now when Received the order and it was improper, after I have return all items, Now it is more 2 months since you are not shipping it back to me and keep giving me false promise. SO, I do not want your items anymore because anyways it is useless for me now as all occasion to wear it has been already gone. So, return my money. Then they stop replying my email.
Now, in current situation, they are not replying my emails, haven’t refund me my money, Haven’t returned my items back. It looks like they are not facing any problem but doing some type of fraud or scam that “just take payments from customers and ship to customers whenever they want or not ship at all and keep give them false promise for months so, that customer get tired and stop complain or not take any action against them. They are thinking NRIs customers would not do all this trouble for couple of dollars.
That means they got my all money 149.00 USD and I got nothing, it’s a big fraud. I want to aware all NRIs from USA, U.K, Canada, Australia and customers from India who does online shopping that Not to do shopping with Utsav on website and address mentioned under in my complain.
company website and Address:
http://utsavsarees.com/
mailing address in India;
Utsav
67 - 68, Ground Floor
Sarawgi Mansion, M.I.Road
Jaipur - 302003
Rajasthan
India
They largely do business in USA via their website and they have one USA address where I have returned their all items which is:
UTSAV FASHION LLC
625 LINCOLN HWY, SUITE# B
ISELIN,
NJ -08830
UNITED STATES
Urvashi Amin
Fraud/Poor Customer Service
Dear All,
I advise all of you to be aware of fraudulent and poor customer service. First of all, I ordered a raw silk Kurta-pyjama and it was supposed to be shipped in 10 days but it took 1 month. Fine, i was not in a rush and so i don't care. However, I expected to receive what i ordered. To my dismay, i received a dress that did not look like a new dress. The most important thing was that the dress label was cutoff (perhaps to conceal the type of material used) with a scissor (see the attache picture). The buttons are done in a very shoddy way. I emailed them the pictures and they did not bother to explain or apologize. They did not even respond to my email. I have a strong feeling that these guys (like many businesses from india) do not care about the customer service. As many people wrote here in the complain board, all they do is take our money1 month in advance and the try to sell what they have rather that what we want. A bunch of thieves and I cannot believe that there are able to get away with their fraudulent business activities. I am looking at the possibility of complaining about them to the govt agencies.
So people be aware of this website and think twice before you buy something from them.
Finally i got a reponse...
It goes...
Thank you sending the images.
We have checked the images. The thread which comes out near the hole
of the button, it remains in this way as the hole of the button is
stitched and the thread it tied there. Please cut it with scissors.
As regards the size tag, generally we remove it at the time of packing.
The kurta is made of raw silk only. Hoewever as you are not happy with
the product you receive we are ready to refund you 15% of the item
cost as a token of compensation and we request you to keep the item.
Thanking you
Sangeeta
What do you say for this kind of response...?
The complaint has been investigated and resolved to the customer’s satisfaction.
Their customer service is absolutely HORRIBLE. Do not give your hard earned money to these thieves. I can not believe they are still in business even though they have screwed so many customers.
They did the same type of thing with me. I ordered 149.00 USD apparel with them using their express delivery option. which was guaranteeing delivery in 2 to 3 days. One was sari-choli and other was lehnga choli. They took two months to ship it to me. meanwhile they suggest me to change some measurement two to three times and said that it was their expert advise so, I let them to do that. When I received items, Fitting were horrible that I can't wear it or no ultration were possible. I ordered this items only because of their express shipping option because I had some important occasion going on and I needed Indian apparel urgent. When I asked for refund they said we do not refund in any case and we will do modifications for items so ship it back to us. I sent them all items back before 2 months ago and I didn't receive it back yet. Now, they are not replying me since I asked them to give my money back and also not sending my items back. They took 149.00 dollars of mine and I got nothing.
Urvi
Being that these businesses are over-seas and not even American-ran / owned / operated. Unfortunately, there is nothing that can be done, because the Indian officials wont care, it would be 'A problem for the Americans to deal with'. I would just say don't buy from them anymore, it's the best you can do...
dishonest_lying about shipping date over and over
All of the customers complains about UTSAV is making sense now. I have placed an order about 4 weeks ago for an event i am going to attend and wanted to make sure i get the sarees ahead of time. So i choose the sarees that were available to be shipped within 5 days. everytime i checked with them they said it will be shipped within 3-4 days..i made a miskate of not checking online for other reviews and fall for all the good comments on their website. it's unfortunate, they have great products for very good price or at leas that' what they advertise. I bought saree from other online shops and always got them within 2 weeks..never shopping at UTSAV again. They sent me an email today saying they cancelled my order and i will get the money in 4-5 days. let's see it that comes true!
Poor Service and Cheaters
Oreder the product on Feb 1st for my moms birthday on March 15th. Clearly told them that i want it by march 15th and followed up up to 5 times. On March 7th I receive an email saying the product is damaged and that I could select an alternate product but I wanted my money back. I have not got my product or refund till date!
The complaint has been investigated and resolved to the customer’s satisfaction.
The same happened to me, I ordered a churidar, I got kids churidar and a half pant, very poor material and very poor stitching. Look like some kids stitched that.
Even my daughter she is 3 year old cant wear adult churidar. Some big scam behind UTSAV Fashion..
Utsav Fashion is a scam. They never send you whole order and also don't refund your money for undelivered items. Very poor service.
Meena
HI,
I placed order with Utsav (on 18 June 2010) on their website http://utsavsarees.com/
of 149.00 dollars for woman’s traditional apparel.I ordered their items only because of their express delivery option (which says ships in 2 to 3 days). because my in law’s were visiting me first time to USA and they wished to see me in Indian Apparel. I planed to wear them on Indian ocaation “Vatsavitri vrat” 25 June and then on 30 June which is my birthday as My in laws where suppose to go back to India by July 6, 2010.
I didn’t received anything until 10 days pass after I placed my order. They did not notify me anything about when it will ship then I email them about it. they started to give me assurance that they are facing some problems that’s why shipment is late and it will ship in 3 to 4 days.They give me same type of assurance at least 6 to 7 times and finally Utsav shipped my order after 2 months(mid of August 2010 after my lots of complains by email (almost 15 to 16 complaints in 2 months). I explain them why I ordered with them and what are my time lines but no result I got from them.
when I received order it was not as shown in picture even fitting were improper. I complained and asked them to return my money because first they were failed to deliver in time. Suppose, if they would have took 7 to 8 days more for delivery then I would have tolerate but they took two months and even they didn’t notify me about it until I asked them. I was being such nice or fool that I gave them chance to make me wait for 2 months. Even My in laws left without seeing me in Indian clothing and My in laws along with my husband all family member got angry at me that why I choose this type of company?
But Utsav customer care person “Shakti” wrote me that refund is not possible in any case only modification is possible. when I argued and complaints many times that it was their fault that they took such long time and didn’t send proper items then after many head heating arguments via email, She give me only 20 dollar discount out of my 149.00 dollar for 2 months late shipping and 11.40 dollar to returned this items back to Utsav for modification. so, I returned it on 30 August 2010 since I haven’t received my items or money back.
before even they were not ready to give me return shipping charges which was 11.40 dollar. After many complaints they gave me that. Since 30 August 2010, they are giving me assurance that I will get my items return with all changes in 3 to 4 days. Last on end of September 2010 they promised me via email to ship my order with modification in 2 to 3 days but now it’s end of October 2010, I haven’t received anything yet. They ashamed me among my whole family. My HUSBAND IS KEEP ASKING ME AFTER EVERY 2 DAYS THAT DID YOU RECEIVE YOUR ITEMS? IF NOT THAN why THEY ARE NOT GIVING MONEY BACK? FROM NOW ON I WILL NOT LET YOU DO ANY ONLINE SHOPPING”.
So, After placing order with them, it’s almost 4 months that I haven’t got my apparel. I don’t understand what type of problem they are facing which could cause 2 months for shipping and than another 2 months for modification of that same order. I have almost more than 40 emails with them about this matter in past 4 months. if they are facing the problem that could cause moths wait to customers than they should stop taking new orders and must notify about their problem to customers because it’s not customer’s problem. They are the one who is getting money and not shipping items so, it’s their own problem.
Now I am tired of waiting. so, Last week, I emailed them that” when first time you fail to deliver my order on time than It was your first hand duty that you notify me and must give me option that I would like to wait or cancel the order instead of doing that you guys took two months to ship it to me and didn’t return my money. Now when Received the order and it was improper, after I have return all items, Now it is more 2 months since you are not shipping it back to me and keep giving me false promise. SO, I do not want your items anymore because anyways it is useless for me now as all occasion to wear it has been already gone. So, return my money. Then they stop replying my email.
Now, in current situation, they are not replying my emails, haven’t refund me my money, Haven’t returned my items back. It looks like they are not facing any problem but doing some type of fraud or scam that “just take payments from customers and ship to customers whenever they want or not ship at all and keep give them false promise for months so, that customer get tired and stop complain or not take any action against them. They are thinking NRIs customers would not do all this trouble for couple of dollars.
That means they got my all money 149.00 USD and I got nothing, it’s a big fraud. I want to aware all NRIs from USA, U.K, Canada, Australia and customers from India who does online shopping that Not to do shopping with Utsav on website and address mentioned under in my complain.
company website and Address:
http://utsavsarees.com/
mailing address in India;
Utsav
67 - 68, Ground Floor
Sarawgi Mansion, M.I.Road
Jaipur - 302003
Rajasthan
India
They largely do business in USA via their website and they have one USA address where I have returned their all items which is:
UTSAV FASHION LLC
625 LINCOLN HWY, SUITE# B
ISELIN,
NJ -08830
UNITED STATES
Urvashi Amin
You should file a complaint with your credit card company to get your money back.
Hey I'm experincing the same problem, they dont seem to respond to my emals at all. Each time I'm given a differnt version. Its been 2 and half month since i placed my order and still been chasing them. I dont know what to do. Please advise?
Hi
The same is happening to me. I ordered saree over a month ago from UTSAV and still haven't received it. I keep emailing and they tell me its damaged or will take another 2-3 days...don't know if I will recevie my saree at all and I am going on a wedding overseas soon...
Very Disappinting promotion, products and service
VERY DISAPPOINTING PROMOTION, PRODUCTS AND SERVICE
I recently attended the UTSAV sari showcase that took place in London 30th Jan – 1st Feb. I was very excited about the event, as there were many items that I was interested in spending a huge amount of money on.
When I got an email informing me that they were unable to bring any of my requests as they were primarily showing this years collection, I was most upset, but felt that it would be worth a visit anyway.
I then received a email, stating cash only, which I found a bit suspicious, by this time, my heart was set on going, I should of trusted my better judgement
The venue was tiny, a box, there were items everywhere it was a mess. To try items on I was taken to the hotel toilet. Most of the items there I have previously seen in other catalogues, and I also noticed that the labels had been cut out of them.
The show promised jewellery, I saw about 5 over priced bangles, no handbags, just a box room full of fabric and people. It was awful
I found a Salwar Kameeze and I had come along way and felt like I did not want to leave with nothing. Cash was taken for it however a receipt for it was refused. To add finial insult to my London UTSAV sari experience the brown paper bag they gave to me to take it home in fell apart halfway home on the Northern Line.
I am most disappointed in UTSAV, cutting labels out of items which are clearly made by some one else, for having such a ridiculously small venue, and why cash? After I left I felt as if though I had been part of a criminal act.
It cannot be denied UTSAV do market some beautiful things, however, if they are from another company I do advise that you shop around and find these items at their source. UTSAV are quite clearly a very under hand company that have no regards for their customers needs, requirements or welfare.
The website is beautiful and there are some many fantastic photos you can loose days looking at them, however, this I fear is were the dream ends. For me at least
The complaint has been investigated and resolved to the customer’s satisfaction.
OMG about Utshav! So, you all are saying like these... I believed in 100% and feeling sorry for you all as I am feeling sorry for myself. They are sucks, lier and mismanaged S.O. Bs. Their products are nice looking and that's why I have been shopping w/them for last 5-7 years, spent thousands of dollars for these misleading products of these idiots. However, the suffering I have gone thr. each time, if I write down, going to be an essay. Let me express just one incidence among 100s: ordered about $1000.00 dollars sarees and Panjabees for man and young grandson w/ lot of faith that they will do right if I explain. More than 20 emails I did and requested to maintain the modesty on these net sarees, place on extra lilene layer about 16" by 32" on the chest area. In between, they sent two sarees w/out these although they said 'mam, no problem on it to do. My request was not applied on these two sarees unfortunately. Again contacted them and reminded- bagged even for the remaining sarees to do so. Also, made calls to overseas in reffering these requests. And you know, their respond was such as (copy and paste from one of their emails among 100 emails & from about 50 reps in different name in each time)"
their respond: We always check the items before shipping, but may be this item got skipped off by our quality control checking department. We have already forwarded your mail with the images to our senior management and hope this type of mistakes will not happen in future.
As regards to your order UT519436 item SKK13096, we would like to request you to kindly keep it and as a token of compensation we are ready to credit you 10% of the item cost that is USD 8.05
Please confirm whether you are comfortable with the offer."
I informed back that I am keeping these as it is anyhow. However, remaining orders need to be taken care and plz send ASAP, it's more than/close to two months already. If you can give $20.00 discount for these lacking on these two, it can be reasonable compensation against these demages. B/c I have to stitch lilene on those w/ my hand and at least each saree is going to take an hr. for me. Plus I have severe back problem, can't sit and stitch So $10.00*2= $ 20.00. I am so glad finally you guys understood what I meant." But these offer was refused/turned down deadly.
In regards to the remaining sarees, they wanted me to send pics to make it clear where the lilene should be. So, to make it clear, I have sent pictures thr mobile phone and sent them, that didn't give a demn satisfactory result!
Requested back again to send w/ the marking where I want to have the lilene; then I did again and their respond in that time "now we understood and it's going to be the way you wanted..." I was hoping and still trusting soooo much.
finally guess what, after another 2-3 weeks and reminding repeatedly. Stupid sarees came but each one I was opening and very disappointing that any saree didn't get lilene! What a pain in the ###/ pain is way on the picked of limpnode of my ###. I am very educated woman and came from a noble family but dealing w/ cheaters-liers can disappoint you so bad, somehow need to take the anger out. Specially these Indians are making good products to do buisness globally but their business ethics are so wrong and don't apply customer rule and need to improve immediately, otherwise, maximum customers are suffering.
Some more, still didn't receive the refund and didn't receive the Panjabi for our grandson! Fortunately, their father PayPal is there and recovered few dollars from last time's transaction few months back.
Another incidence happend w/ this order, they told me, can't provide one saree b/ c of out of stock. So I was considerate minded, instead of asking refund bought two more sarees to adjust on adding two new more sarees, for that I have to met the difference of the cost as well. When I received the orders, that saree, the one was out of stock arrived plus w/out email/ discussing w/me the other two sarees sent, the new two I bought to replace. Sooooo strange! !
That's it w/ Utsav sarees. Can't take anymore pain upto my limp node.
Still they are emailing me to buy sarees from them!
I am very dissapointed with Utsav. I ordered a saree from the express section and they promised me that I would get the saree within five business days. It has been 3 weeks now and I'm still waiting for my saree. Now they are saying that they can't really say when they can deliver my saree. This is the last time I'm doing any business with Utsav.Think twice before you purchase anything from Utsav. Their serevice is very disappointing.!
i made a terrible mistake of ordering from utsav. They sent me a totally different and cheap saree. I was so disappointed. I could not believe how badly I got cheated by them. Never buy from Utsav sarees. HORRIBLE customer service, they show something else on their website and send you something else faurd?
one more thing: they took a month to tell me that one of my item was no more available...imagine how slow they are dealing with orders...
I also oredered with Utsav.They promised me that I will recive my order on time. I ordered 2 months ago for my sister wedding. Now they say that they are sorry but it will take 10 more days it means that I will never get my items on time for the wedding. I customized special sizes as I am pregnant so my items will be useless.I told them to refund my order. I was used to buy with Utsav but now that is too much I will not order again. I am 8 months pregnant I thanks to their lies I have to run 2 days before the wedding in the few indian shops we have in paris to buy something I could wear on my sister wedding. I am very disappointed and angry with their service.
reckless
hi
i bought a dress for my birthday, but the dress did nt fit me because of ill fitting measurements. whenever i mail them or chat online, they ask me check the size once again. no one is available to take the complaint,
fed up of trying. i wasted including shipping fee. i cant even wear the dress and I NEVER SHOP FROM UTSAV SITE AGAIN. last time i ordered cotton saree but the material they advertised is different from the material they delivered. altogether i wasted 200 dollar by shopping at their site.DONT BUY FROM UTSAV! I ALSO TOLD MY RELATIVES AND FRIENDS that i buy from utsav but after these 2 incidents i told them not to.
The complaint has been investigated and resolved to the customer’s satisfaction.
This has to be one of the worst companies to ever place an order with. They delay orders, do not issue refunds and their staff uses SEO to push other complaints against them down. You should never order from them. The quality of the products is absolutely horrible. If you try to ask for your money back, they will refuse.
Very Bad customer service. This is my second run in with this establishment. Despite my better judgement I placed an order with Utsav sarees. Everyone deservs a second chance. Not this complany I paid alot of money for a printed saree with "matching blouse" The printed saree turned up howerver the blouse was a plain black boring bit of work with no detail what so ever. Not as advertised. It was not even in the same fabric as the saree. I expressed my complaint and they said that if I want one that matches I will have to pay $12 to get it stiched and $15 to get it shipped. If they got it right in the frist place I would not have to pay anything extra. I have emailed back saying that the extra cost to have somthing that I should of got in the first place is not acceptable. I will let you know what happens next. Of course that will be some time as it takes a while to respond to emails.
Hi All,
Did you ever wonder why they need 1 month time to ship any item? Its hard to believe that its takes more than a month time to make a saree or stitch a dress! I think there is something else. They charge your credit card as soon as you place an order and they wouldn't ship anything until a month (or even 2 months) time. Utsav sarees, perhaps do not want unhappy customers to contact their credit card companies to request stop payments or report fraudulent transactions! Such a cheap trick! One month to make a saree! They think that they can get away selling their cheap quality stuff but they do not realize what they loose each time they do this trick!
Utsavsaree is a ### they just give customer hope but they don't do their work. i order my saree 2 months ago still i did not receive my saere .Now they are telling me they will give me a different saree. Please please do not order from that ###ing websites if you order from them you will regret today or tomorrow.
Yes even they did the same to me also but one smart thing I did was I paid through PayPal.this is what happened I ordered a material from them of worth $200.before placing the order ii contacted them they said they would take return if I am not satisfied with the product.after I got it I felt like I can spend $80 on that and not $200.i tried to contact them they say I have to mail them if I mail them they won't reply to me after this went on for 10 days I felt cheated and contacted PayPal for help.you know what they immediately answered my mail with kind discount also.but I asked for a refund after what all hapened.three cheers to PayPal.so beware and PayPal through PayPal with them and don't wat more than a month just go ahead and call papal for help.they will be there for you.but after 45 days even they won't come to your rescue.i think these people are trying to take advantage of all this.just be smart enough to deal with this kind of websites
Had a similar incident with them. Their customer service is horrible. Ordered some products and what I got was different than what was advertised/shown on their site. I basically had to haggle with them to get a refund...i mean, come on. Well more than 2 months later, I've only gotten a partial refund (even though I've returned the product back to them) and I have been sending them emails/phonecalls for a status on the rest of my refund and NO ONE HAS BOTHERED GETTING BACK TO ME. It's like they are ignoring me. They are a bunch of liars, making promises that they do not keep. Beware!
I completely agree. Do not do business with these people. Their customer service is horrendous. I ordered some products and what they shipped me was completely different than what was advertised/shown on the website. I had to HAGGLE with them to get a refund! I've now been waiting over 2 months and I've only been partially refunded. I've sent numerous emails asking for a status on the remainder of my refund and absolutely no one has gotten back to me. It's like they are ignoring me, I no longer matter because they jipped me and don't want to give me back my money. Bunch of scammers is what they are. I'm warning all of you to be very careful doing business with them...they are shady.
Dont ever shop with Utsav Sarees. They cheat, customer service never answers. Takes them years to deliver products. Moreover they don't care.
Cant say about other complaints but they have 'Cash on Delivery' atleast for USA customers. Atleast one have their money with them until the item is shipped !
They did the same thing with me. I ordered 149.00 USD apparel with them using their express delivery option. which was guaranteeing delivery in 2 to 3 days. One was sari-choli and other was lehnga choli. They took two months to ship it to me. meanwhile they suggest me to change some measurement two to three times and said that it was their expert advise so, I let them to do that. When I received items, Fitting were horrible that I can't wear it or no ultration were possible. I ordered this items only because of their express shipping option because I had some important occasion going on and I needed Indian apparel urgent. When I asked for refund they said we do not refund in any case and we will do modifications for items so ship it back to us. I sent them all items back before 2 months ago and I didn't receive it back yet. Now, they are not replying me since I asked them to give my money back and also not sending my items back. They took 149.00 dollars of mine and I got nothing.
Urvi
wasted my 125 dollar
hi
dont buy from utsav. i wasted so many dollars due to their negligence. they spoiled my birthday dress with ill fitting measurements. i also paid the shipping fee which is a total waste. i wasted 125 dollar because of the stupid site. the delivery also takes 2 months and still such a bad performance. the customer service does not reply to the mails.stupid site finally. it sucks!
The complaint has been investigated and resolved to the customer’s satisfaction.
I second above post. Waster and Damn customer service. Please dont buy anything from this website. Fooling people with online shopping. When contacted throught Chat/Telephone they only say one word, Item will be shipped in 24/48 hours and email will be sent. No email from last 2 weeks. Amount got deducted on the first day of shopping. Please please please dont buy from this website.
Sad to know that Utsav is least bothered for the complaints that have been posted. It's high time for them to take action for it.
HI,
I placed order with Utsav (on 18 June 2010) on their website http://utsavsarees.com/
of 149.00 dollars for woman’s traditional apparel.I ordered their items only because of their express delivery option (which says ships in 2 to 3 days). because my in law’s were visiting me first time to USA and they wished to see me in Indian Apparel. I planed to wear them on Indian ocaation “Vatsavitri vrat” 25 June and then on 30 June which is my birthday as My in laws where suppose to go back to India by July 6, 2010.
I didn’t received anything until 10 days pass after I placed my order. They did not notify me anything about when it will ship then I email them about it. they started to give me assurance that they are facing some problems that’s why shipment is late and it will ship in 3 to 4 days.They give me same type of assurance at least 6 to 7 times and finally Utsav shipped my order after 2 months(mid of August 2010 after my lots of complains by email (almost 15 to 16 complaints in 2 months). I explain them why I ordered with them and what are my time lines but no result I got from them.
when I received order it was not as shown in picture even fitting were improper. I complained and asked them to return my money because first they were failed to deliver in time. Suppose, if they would have took 7 to 8 days more for delivery then I would have tolerate but they took two months and even they didn’t notify me about it until I asked them. I was being such nice or fool that I gave them chance to make me wait for 2 months. Even My in laws left without seeing me in Indian clothing and My in laws along with my husband all family member got angry at me that why I choose this type of company?
But Utsav customer care person “Shakti” wrote me that refund is not possible in any case only modification is possible. when I argued and complaints many times that it was their fault that they took such long time and didn’t send proper items then after many head heating arguments via email, She give me only 20 dollar discount out of my 149.00 dollar for 2 months late shipping and 11.40 dollar to returned this items back to Utsav for modification. so, I returned it on 30 August 2010 since I haven’t received my items or money back.
before even they were not ready to give me return shipping charges which was 11.40 dollar. After many complaints they gave me that. Since 30 August 2010, they are giving me assurance that I will get my items return with all changes in 3 to 4 days. Last on end of September 2010 they promised me via email to ship my order with modification in 2 to 3 days but now it’s end of October 2010, I haven’t received anything yet. They ashamed me among my whole family. My HUSBAND IS KEEP ASKING ME AFTER EVERY 2 DAYS THAT DID YOU RECEIVE YOUR ITEMS? IF NOT THAN why THEY ARE NOT GIVING MONEY BACK? FROM NOW ON I WILL NOT LET YOU DO ANY ONLINE SHOPPING”.
So, After placing order with them, it’s almost 4 months that I haven’t got my apparel. I don’t understand what type of problem they are facing which could cause 2 months for shipping and than another 2 months for modification of that same order. I have almost more than 40 emails with them about this matter in past 4 months. if they are facing the problem that could cause moths wait to customers than they should stop taking new orders and must notify about their problem to customers because it’s not customer’s problem. They are the one who is getting money and not shipping items so, it’s their own problem.
Now I am tired of waiting. so, Last week, I emailed them that” when first time you fail to deliver my order on time than It was your first hand duty that you notify me and must give me option that I would like to wait or cancel the order instead of doing that you guys took two months to ship it to me and didn’t return my money. Now when Received the order and it was improper, after I have return all items, Now it is more 2 months since you are not shipping it back to me and keep giving me false promise. SO, I do not want your items anymore because anyways it is useless for me now as all occasion to wear it has been already gone. So, return my money. Then they stop replying my email.
Now, in current situation, they are not replying my emails, haven’t refund me my money, Haven’t returned my items back. It looks like they are not facing any problem but doing some type of fraud or scam that “just take payments from customers and ship to customers whenever they want or not ship at all and keep give them false promise for months so, that customer get tired and stop complain or not take any action against them. They are thinking NRIs customers would not do all this trouble for couple of dollars.
That means they got my all money 149.00 USD and I got nothing, it’s a big fraud. I want to aware all NRIs from USA, U.K, Canada, Australia and customers from India who does online shopping that Not to do shopping with Utsav on website and address mentioned under in my complain.
company website and Address:
http://utsavsarees.com/
mailing address in India;
Utsav
67 - 68, Ground Floor
Sarawgi Mansion, M.I.Road
Jaipur - 302003
Rajasthan
India
They largely do business in USA via their website and they have one USA address where I have returned their all items which is:
UTSAV FASHION LLC
625 LINCOLN HWY, SUITE# B
ISELIN,
NJ -08830
UNITED STATES
Charged for items that did not ship
I ordered 5 sarees from this seller from their website on March 23rd, 2009. As of October 28th, I have still not received one of them. I have been in contact with the revolving door of customer service people via email and they will not refund me, send me another saree, or at this point even respond. Since so much time has gone by trying to deal with them directly, I can't even file a complaint with paypal. As of today, I have been charged $78.50 for a saree I have not received. I have contacted them a minimum of 17 times (that's what I have documentation for, there's probably more). If this company was in the US they would not be able to do business this way. Needless to say I'm completely disgusted by the way they do business and ask anyone who is looking for sarees online to not patron this business.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree with the above complaint. Utsav has the most inefficient sales people, who don't have any good knowledge about how to guide the customers.Once you place the order and pay the money, that's it.They are least bothered to pay attention to your complaints and concerns.Each sales person gives you a very different version and you will be left with confusion.They not even answer to your calls and when you write them the concerns you have via E-Mail, they would answer only a little part of it.They have this web called"colorfulgifts".com and they promise you that you can choose a gift item for each purchase you made, but they make it so difficult for you to order it and the order does not go thru, but your payment gets thru very easily.I had a very bad experience with this on line Indian web and i am thinking to report them to the MEDIA.Because this is the only way to bring the attention of this Business owner and straighten up their dealings and stop cheating the customers and provide good service.I am waiting on my refund for about $4, 400 i paid them thru my credit card.If they do not pay me back promptly, i will go to the E-Tv News media.
Sad to know that Utsav is least bothered for the complaints that have been posted. It's high time for them to take action for it.
Just try www.punjabidressworld.com for better service..
Problems with Website
I have been trying to access their website for over a day now and i keep getting the "page load error."
I have emailed but there has been no response.
could you please look into this? other people are having the same problems.
Also, i have ordered from them before and they are great. they are NOR FRAUD. Whoever said that is nonsense.
i have ordered my sarees for more than a month, i tried to contact them by emails but with no response. i dont know what to do. is it a fraud? bcz this my first time ordering, and i started to get suspicious about this website.
Utsav Sarees are the Biggest Cheaters of Online and did not come back
UTSAV SAREES ARE THE BIGGEST CHEATERS.I STRONGLY SUGGEST NOT BUY ANY THING FROM THE UTSAV. I made order for three dresses a two months ago. They have send to me only two dresses till now and that too with such a bad stiching i have ever seen. The dresses which i have received doesn't worth at all. I still have to get one more dress and two tunics. When i call the customer service they never gave me the proper response and they did not even give reply to my mails also. The customer service people doesn't understand the english at all. AFTER TWO MONTHS WHEN I ASKED TO FEFUND MY MONEY BACK AND THOSE CHEATERS ARE DISCONNECTING THE PHONE. I am not sure whether i will the receive my dresses from or not. They dont how to maintain a website
LADIES, DON'T GET ATTRACTED TO UTSAV WEBSITE. Before placing the i did read the reveiws otherwise i normally dont prefer online purchasing.
i also had a bad experience with utsav. I custm ordered my blouse. Gave them exact measuremement and instructions. It came out horrible. Loose stitching and way too big of a blouse. Their service really sucks. All those positive comments on the website are probably all made up.
Well, I did have a bit negative experience with Utsav but they tried to make it positive. I had ordered two dresses (salwar suits), that did not come for 3 months and they emailed me saying (after my 2nd inquiry) that they had a fire and inventory got damaged. They offered me 10% off my order if I would pick some other ones. Then I ordered a new dress (worth the same amount I had paid), and they said it was not available. It kept showing up on their website that it was ready to be shipped though. Anyways, they changed my order and sent me a dress anyways for the amount I had paid but something I had not selected. I liked it; it was okay and gave it away as a gift. The person I gave it to, loved it.
They are really good. don't listen to this person. I bought 3 items and they were shipped to me in time and great quality. when i requested a 10% coupon they gave me credit right away. Awesome website and lots of selection. Don't be afraid go ahead and order. I have recommended utsav to a few family members and they had a good experience also. The stores in Edison and around the US rip us indians off because until now we didn't have ac hoice in buying...Utsav has very good prices...i will never buy from a US indian clthing store again.
Deepa
Fraud
The salwar kameez /saree blouses were not stitched properly. The worst stitching ever. The quality of customer service is bad. You have to harras them for an answer. I don't trust them to refund my money ever. The one saree I recieved was substitute item 3 because they are good at selling one item then saying it was "damaged" when they were either out or sold it from inside india. It arrived damaged with ink and markings in the embroidery like it was a sample item from the store and not 1st quality. The other saree was OK but the blouse was complete trash. It did not fit and was not made to even usual simple indian styles. They cannot customize according to the measurements or changes to a design. The suits are made smaller and the design is what THEY think they want to send you. Their express is supposed to take 7 days including stitching to outside India. Don't believe it, I am still waiting 21 days later.Do not order from them. I found this out too late and lost too much $$.
Don’t buy from the scamming website www.utsavsarees.com. I paid them money and they cheated on me. They took money and only promised to provide my ordered stuff, but nothing. After that all my emails were returned back and when I tried to reach these scammers, no reply. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.
I have ordered a saree with these guys and they have shipped the wrong design of the saree. After I sent them the images of the received saree, they offered me to keep the saree and a 15% discount with the next item. Since I was not interested in the design i wanted my original item or my money back. But these guys are asking me to pay for the shipping charges even though there is no fault from my side. For them being shipped the wrong item I have to pay them the shipping charges to get my correct ordered item. They are the cheaters altogether. I have the proof of them accepting they shipped the wrong item and also their policy in the website says it is their responsibility to ship the replacement item if they ship the wrong item. Can’t we put a complaint in any consumer court?
I have ordered many sarees from utsav &apart from ONE I have had problems with all the shipments or the quality of the sarees. one saree ordered was a white on white net &the saree sent was white with BEIGE work with marks on it(pictures to prove) I had to send emails backward/orwards for them to even consider me for a refund! They offered me 15% off on the saree when the quality was soooo bad and the totallt the wrong saree, they eveb told ME to dry clean the stains! They really struggle to give refunds. Another saree took two months for them to tell me it was no longer available and to choose another saree! MASSIVE STRESS-AVOID.
OMG! So, you all are saying like these... I believed in 100% and feeling sorry for you all as I am feeling sorry for myself. They are sucks, lier and mismanaged S.O. Bs. Their products are nice looking and that's why I have been shopping w/them for last 5-7 years, spent thousands of dollars for these misleading products of these idiots. However, the suffering I have gone thr. each time, if I write down, going to be an essay. Let me express just one incidence among 100s: ordered about $1000.00 dollars sarees and Panjabees for man and young grandson w/ lot of faith that they will do right if I explain. More than 20 emails I did and requested to maintain the modesty on these net sarees, place on extra lilene layer about 16" by 32" on the chest area. In between, they sent two sarees w/out these although they said 'mam, no problem on it to do. My request was not applied on these two sarees unfortunately. Again contacted them and reminded- bagged even for the remaining sarees to do so. Also, made calls to overseas in reffering these requests. And you know, their respond was such as (copy and paste from one of their emails among 100 emails & from about 50 reps in different name in each time)"
their respond: We always check the items before shipping, but may be this item got skipped off by our quality control checking department. We have already forwarded your mail with the images to our senior management and hope this type of mistakes will not happen in future.
As regards to your order UT519436 item SKK13096, we would like to request you to kindly keep it and as a token of compensation we are ready to credit you 10% of the item cost that is USD 8.05
Please confirm whether you are comfortable with the offer."
I informed back that I am keeping these as it is anyhow. However, remaining orders need to be taken care and plz send ASAP, it's more than/close to two months already. If you can give $20.00 discount for these lacking on these two, it can be reasonable compensation against these demages. B/c I have to stitch lilene on those w/ my hand and at least each saree is going to take an hr. for me. Plus I have severe back problem, can't sit and stitch So $10.00*2= $ 20.00. I am so glad finally you guys understood what I meant." But these offer was refused/turned down deadly.
In regards to the remaining sarees, they wanted me to send pics to make it clear where the lilene should be. So, to make it clear, I have sent pictures thr mobile phone and sent them, that didn't give a demn satisfactory result!
Requested back again to send w/ the marking where I want to have the lilene; then I did again and their respond in that time "now we understood and it's going to be the way you wanted..." I was hoping and still trusting soooo much.
finally guess what, after another 2-3 weeks and reminding repeatedly. Stupid sarees came but each one I was opening and very disappointing that any saree didn't get lilene! What a pain in the ###/ pain is way on the picked of limpnode of my ###. I am very educated woman and came from a noble family but dealing w/ cheaters-liers can disappoint you so bad, somehow need to take the anger out. Specially these Indians are making good products to do buisness globally but their business ethics are so wrong and don't apply customer rule and need to improve immediately, otherwise, maximum customers are suffering.
Some more, still didn't receive the refund and didn't receive the Panjabi for our grandson! Fortunately, their baba PayPal is there and recovered few dollars from last time's transaction few months back.
Another incidence happend w/ this order, they told me, can't provide one saree b/ c of out of stock. So I was considerate minded, instead of asking refund bought two more sarees to adjust on adding two new more sarees, for that I have to met the difference of the cost as well. When I received the orders, that saree, the one was out of stock arrived plus w/out email/ discussing w/me the other two sarees sent, the new two I bought to replace. Sooooo strange! !
That's it w/ Utsav sarees. Can't take anymore pain up to my limp node.
Its utsavfashion.com right now and its horrible. FIrst two times I had ordered there, I got the reply of " sorry it is out of stock so pick something else or we can return your money". With the lack of indian stores in Canada and thinking 3rd time is the charm, I ordered once more and 1 and a half months later, finally got my order. And the custom duty fee, they are not willing to pay that for you so you have to pay it when you receive your package by ups (aka extra money added to this bull$#*!). the only reason I am giving this a 1 star is because I can't find too many websites that have the variety they do. They allow your to change the neckline, the back and everything to your liking. The end result of stitching is good but if you are willing to put up with bs and wait almost two months and pay extra money for cross border fee because they wont, then utsavfashion.com is for you.
They bluffed us using nice picture. very inferior product for $60. they sent us totally different kurta set. no zari patch work as mentioned in description ... fraudulent company. they need to correct their images and description ... i won't buy again there and i won't let my friends buy there. Is there authority that we can complain about UTSAV to stop this fraud.
Hi you must try MILAP SAREES
have good collection try out can find on FB
I had the same problem with utsav. Don't buy on this web site
Utsav Saree is sucks!
don't believe their inviting web-site.
we ordered a clothe and paid the money two months ago. they've still not send our order.
when i want to tell them my problem, they're always saying :
"we will send your order in 2-3 days"
that's a LIE !
they stole my money ! not directly but they have money but didn't send my order!
if any authorized personal of utsav may read that, i'll give my order number to believe us.
Order No : UT30929
Poor customer service
I am very happy with Utsav Sarees, All the product are very beautiful I always suggest others to shop at www.utsavsarees.com but I am very angry with their customer service their talking behaviour is not so good.
They should try new experienced team for customer service. I have more products which shop from www.utsavsarees.com It's very nice, I am happy they have 12000 more designs of Sarees Salwar Kameez, Lehnga Cholis, Footwear and Jewelry also.
Maine ek combo order kiya tha.. Jisme 8 pcs bra or 8 penty thi.. Bt jo receive hua usme sirf 2 purani si bra h... Pls utsav fashion return this order
Unnati silks has the largest variety of sarees online and salwar kameez online with express worldwide shipping. unnatisilks.com
I am very disappointed with Utsav sarees. We bought an item with express shipping, and the item was supposed to be shipped within 48 hours. It is almost one month and the item has NOT been shipped yet. The online chat service is always offline. I called them to India 5/6 times, and every time they told me that the item would be shipped in 2/3 days. However, I have been waiting for almost 1 month.
I hope they learn better bussiness manners.
I also have issues with the product delivered .They want me to ship the product back with my own money and glad I didn't do it yet .The items are so worn out and not even mistakes from quality check .Seems like some sarees in the village used by some poor villagers are sent .I am so very upset and they are holding up $800 worth of my sarees .Please advice how I can go about getting my money back .Any experience will help me recover my money back .
OMG about Utshav! So, you all are saying like these... I believed in 100% and feeling sorry for you all as I am feeling sorry for myself. They are sucks, lier and mismanaged S.O. Bs. Their products are nice looking and that's why I have been shopping w/them for last 5-7 years, spent thousands of dollars for these misleading products of these idiots. However, the suffering I have gone thr. each time, if I write down, going to be an essay. Let me express just one incidence among 100s: ordered about $1000.00 dollars sarees and Panjabees for man and young grandson w/ lot of faith that they will do right if I explain. More than 20 emails I did and requested to maintain the modesty on these net sarees, place on extra lilene layer about 16" by 32" on the chest area. In between, they sent two sarees w/out these although they said 'mam, no problem on it to do. My request was not applied on these two sarees unfortunately. Again contacted them and reminded- bagged even for the remaining sarees to do so. Also, made calls to overseas in reffering these requests. And you know, their respond was such as (copy and paste from one of their emails among 100 emails & from about 50 reps in different name in each time)"
their respond: We always check the items before shipping, but may be this item got skipped off by our quality control checking department. We have already forwarded your mail with the images to our senior management and hope this type of mistakes will not happen in future.
As regards to your order UT519436 item SKK13096, we would like to request you to kindly keep it and as a token of compensation we are ready to credit you 10% of the item cost that is USD 8.05
Please confirm whether you are comfortable with the offer."
I informed back that I am keeping these as it is anyhow. However, remaining orders need to be taken care and plz send ASAP, it's more than/close to two months already. If you can give $20.00 discount for these lacking on these two, it can be reasonable compensation against these demages. B/c I have to stitch lilene on those w/ my hand and at least each saree is going to take an hr. for me. Plus I have severe back problem, can't sit and stitch So $10.00*2= $ 20.00. I am so glad finally you guys understood what I meant." But these offer was refused/turned down deadly.
In regards to the remaining sarees, they wanted me to send pics to make it clear where the lilene should be. So, to make it clear, I have sent pictures thr mobile phone and sent them, that didn't give a demn satisfactory result!
Requested back again to send w/ the marking where I want to have the lilene; then I did again and their respond in that time "now we understood and it's going to be the way you wanted..." I was hoping and still trusting soooo much.
finally guess what, after another 2-3 weeks and reminding repeatedly. Stupid sarees came but each one I was opening and very disappointing that any saree didn't get lilene! What a pain in the ###/ pain is way on the picked of limpnode of my ###. I am very educated woman and came from a noble family but dealing w/ cheaters-liers can disappoint you so bad, somehow need to take the anger out. Specially these Indians are making good products to do buisness globally but their business ethics are so wrong and don't apply customer rule and need to improve immediately, otherwise, maximum customers are suffering.
Some more, still didn't receive the refund and didn't receive the Panjabi for our grandson! Fortunately, their father PayPal is there and recovered few dollars from last time's transaction few months back.
Another incidence happend w/ this order, they told me, can't provide one saree b/ c of out of stock. So I was considerate minded, instead of asking refund bought two more sarees to adjust on adding two new more sarees, for that I have to met the difference of the cost as well. When I received the orders, that saree, the one was out of stock arrived plus w/out email/ discussing w/me the other two sarees sent, the new two I bought to replace. Sooooo strange! !
That's it w/ Utsav sarees. Can't take anymore pain upto my limp node.
Still they are emailing me to buy sarees from them!
I am mad at Utsav. I have paid them and they promised to deliver in next 24 hours, now it has been 2 weeks. AND THEY DONT REPLY MY MAILS!
Is this how they treat the customers? I am left in the dark. I even told them to refund my money if they cant send the sarees, even then they are keeping the mouth shut!
Any idea how can i proceed with my order? Who should I complain to?
Don't order from this website . You don't get what you pay for .
Utsav service is terrible, item never arrive on time and don't worry about contacting them for ANYTHING. All they want is your money. They cheated me saying they will delivery the item as promised, but they didn't. Such poor service. FOR ALL WHO HAS BEEN CHEATED BY UTSAV, IF YOU HAVE USED YOUR CREDIT CARD FOR THE PURCHASE, YOU CAN LODGE A COMPLAINT THROUGH YOUR CREDIT CARD COMPANY. I did it and my money was refunded by the credit card company. Go do it and never order from Utsav ever again, my worst online purchase experience!
I have never trusted online shopping. The entire concept of internet shopping was new to me. While browsing through Google, I found out Utsav Fashion. The look and feel of the website and wide range of collection stocked was awesome which compelled me to make a purchase. The price range is pocket friendly. I was little doubtful about the quality of the product but when I received it, all my doubts and worries vanished. I would like to thank Utsav Fashion for your excellent customer care services.
Utasv one of the biggest cheater fraud company to deal with.biggest liar with no customer service I paid 368.48 US and then they are telling me choose the other item since this one is damage i pick other one and again something else so pick different item it happened 5 times and now Im asking to refund my money back they are ignoring my e-mail its been a week they have not reply me what so ever and this issue is been going on since end of april. so every one please stay away from this web site its a garbage company with zero customer service.
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Utsav Fashion Contacts
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Utsav Fashion phone numbers+91 981 068 0078+91 981 068 0078Click up if you have successfully reached Utsav Fashion by calling +91 981 068 0078 phone number 1 1 users reported that they have successfully reached Utsav Fashion by calling +91 981 068 0078 phone number Click down if you have unsuccessfully reached Utsav Fashion by calling +91 981 068 0078 phone number 0 0 users reported that they have UNsuccessfully reached Utsav Fashion by calling +91 981 068 0078 phone number+91 855 887 2848+91 855 887 2848Click up if you have successfully reached Utsav Fashion by calling +91 855 887 2848 phone number 1 1 users reported that they have successfully reached Utsav Fashion by calling +91 855 887 2848 phone number Click down if you have unsuccessfully reached Utsav Fashion by calling +91 855 887 2848 phone number 0 0 users reported that they have UNsuccessfully reached Utsav Fashion by calling +91 855 887 2848 phone number+91 334 028 0600+91 334 028 0600Click up if you have successfully reached Utsav Fashion by calling +91 334 028 0600 phone number 1 1 users reported that they have successfully reached Utsav Fashion by calling +91 334 028 0600 phone number Click down if you have unsuccessfully reached Utsav Fashion by calling +91 334 028 0600 phone number 0 0 users reported that they have UNsuccessfully reached Utsav Fashion by calling +91 334 028 0600 phone number
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Utsav Fashion emailshemant24@gmail.com100%Confidence score: 100%Supportinfo@utsavfashion.com99%Confidence score: 99%support
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Utsav Fashion addressD 112, Phase1, Okhla, New Delhi, Delhi, 110020, India
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Utsav Fashion social media
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They don't ship the items that we order. They collect the amount and don't deliver. Even if they deliver they are not as per the website picture and not a size that we ordered. They are a fraud website.
Hi I have ordered a saree which is not as per our specification hence want to return it back. Please help.
what you see is not what you get with utsavfashion.com.
I was constantly lied to about part of my order. like any other online scam, they only shipped part of order, and then went quite. they assume that you will never call them and they can have your money.
if you call them, they keep giving you bogus dates and process your order item by item. I ordered 4 sarees. first they shipped only two, then when i complainted and asked about my rest of items, they shipped one more, but told me that both will be shipped in '24-48hrs'. then they went silent for 17 days! so i called back in asking for my order. they gave me the same line: 'not intentional, will be shipped in 24-48hrs'
if this is not lying and cheating, then what is? find a better website or, wait till walmart or Amazon start their business in India.