Vacation Reservation Center
Reviews and Complaints

Avoid this company all together. Do not agree to any vacation specials. Terrible customer service.
I received a call from vrc to book a vacation package for $174 and of course listen to a spill on purchasing a timeshare. It was a very high pressure call and I finally gave in because they told me that I could cancel within 30 days if I decided it was not for me. My husband and I decided it was not for us and tried to cancel. When I called to cancel, they said I would get a call back to complete the cancellation process. They did call back but I missed it. They left a message for me to return the call. I have tried for days to get back in touch with them but every time I call (When I can get through, as sometimes you keep holding and the line just cuts off!) I was told the person I needed to talk with to cancel was busy or out of the office and they would call me back. Never got a call back. And when I finally explained my frustration about trying to reach this shawn shepherd, the person kept interrupting me and saying that he did call me that one time and I should just keep leaving messages. I finally called my american express card to dispute the charge all together. I will never accept another thing from this company!

I had a call from Vacation Reservation Center giving away vacations package for $350, Orlando, Bahamas and Williamsburg, with refund of $100 in each place, condition; attending 1 hour time share meeting. We attended one in Orlando, it was more than 3 hours including waiting and we booked to stop in Williamsburg on the return trip.

After this pressure sales meeting in Orlando we decided to cancel the meeting in Williamsburg, cancelation charged another $50. Don't fall for this promised vacation, it is costly and unpleasant experience.

My family was searching for a motel/hotel in the Gatlinburg, TN area for new years. We googled "Gatlinburg, TN" and checked out available rooms. One looked like it would suite our needs, so I called the toll free number listed. It turned out to be TNT Resorts. I haven't heard of this company before and had never been to their website. I called the number and talked with a very nice gentleman who took my information, set us up with a room and at the very end of the conversation said "the morning after you check in you will be required to sit through a 90 minute time share speech". He then abruptly put me on hold. This was the first notion I had that this company was even connected to a timeshare business. I knew immediately my husband probably wouldn't go for this, but continued on with the reservation, fearing everything was already booked for the time we needed. After completing the call and speaking with my husband, we did further checking and found adequate lodging elsewhere. I called TNT back and stated I wanted to cancel my reservation and was told that only one person could do that and that she would contact me between 24 and 48 hours. 4 days later, she finally called. At the beginning of the conversation everything seemed fine and suddening she got this attitude and was the rudest most unprofessional person I have dealt with in a long time. Not only was she smart mouthed, but she kept repeating, "it's not my fault you didn't know we were a timeshare company...it's on our website". I had absolutely no problem paying the cancellation fee, she just wouldn't shut up. Eventually I said, "Who is your supervisor". She replied "No-one; I'm my own boss". I said "Someone HAS to be over you." She said "I'm my own boss". At this point after refusing to pull our tape to hear the conversation to check what I was told against what she was saying, I simply hung up. We will NEVER use TNT Resorts for any reason at all. I repeat: I have not been around someone dealing with the public that had such an attitude as this in a long time and hope to never encounter it again. Does she think she's the only company to be in this business? You know, a simple apology would have negated the need for this email. But after contacting the company and asking for a return call, I haven't heard a word from them.

I purchased a vacation package for 198.00 on August 14, 2006 to be used on a total of 9 nights within the coming year or by Aug 2007 or extended, when I found we weren't going to make in in 2007 I called and was given an extension to Aug. 2008, now I called a couple of weeks ago and planned to reserve our vacation for July of this year. I was told we could not go to Myrtle Beach as my husband is too old. You have to be younger than 68, My husband is 74. No where on the information I got does it say this, it says you need to be over 21. I was then told to check the website and pick something else. I calledabout a week and a half ago and asked about Branson, Mo. I was told someone would call me last week Mon.however no one did. I had talked to Desiriee, I then called again today and was told none of the places I was interested in were available and that I could only go to Orlando, Las Vegas, Daytona Beach, or Williamsberg. As I do not want any of those places I asked for my money back and was told to contact Compliande and Resolutions at 813, Diligence Dr. Suite 125, Newport News, Virginia. I will copy this and send them a copy. I would like my money back and was told they have 10 days to respond. thank you. Judy Megard

I had a call from Vacation Reservation Center giving away vacations package for $350, Orlando, Bahamas and Williamsburg, with refund of $100 in each place, condition; attending 1 hour time share meeting. We attended one in Orlando, it was more than 3 hours including waiting and we booked to stop in Williamsburg on the return trip.

After this pressure sales meeting in Orlando we decided to cancel the meeting in Williamsburg, cancellation charged another $50. Don't fell for this promised vacation, it is costly and unpleasant experience.