Skyway USA
Reviews and Complaints

I believe you can have unlimited service through them, the catch is what spped of service. you can use it all you want but the more you actually download the slower you get. My ADVICE to all people signing years committments is to do research on what you buy, what the heck are sales people known for anyway?

poor service, with generic equipment.this company is fraudulant

I have service also but I double check my numbers were local BEFORE using them. To make long distance wouldnt you have to dial 1 and the area code the first clue to long distance calls.

SKYWAY USA SUCKS! DO NOT WASTE YOUR MONEY! IF YOUR DIAL-UP IS SLOW OR EVEN IF YOU HAVE NO SERVICE, THAT'S MUCH BETTER THAN THIS PISS POOR PRODUCT RUN BY A PISS POOR COMPANY.

We have been with Skyway USA for two years now. The service is very poor.

Most of the time we are online for about 2-3 hours out internet freezes up and we have to unplug the modem to get it to work again. Sometimes we loose satellite signal for no obvious reason.

I have missed several deadline for school work cause of the poor quality of reliability.

They are not very reliable service. Don't waste your time. Look for different ISP.

Beware beware beware! Skywayusa is a total ripoff the equipment doesn't work but give them your credit card and they charge for bogus amounts - - I never agreed to anything but they keep charging discover for non service - I have reported "this fraud" to the cal attorney general the kentucky ag and the ftc and even the major politicians - - I don't understand how such a disreputable company can exist even on the internet.

The agent for them to serve for court is ftb in louisville - - we should all got to small claims!

i'm having proublems getting on-line and no one is answering the phone. is sky way still in business

Skyway is a SCAM! They quoted me a price of $100 for installation but repeatedly told me that "95% of customers can install it themselves". I repeatedly asked if I could get installation at a later time for $100 if we were not able to do it ourselves and the representative continually said "yes". When I called later for the installation, as we could not do it ourselves, they told me it would cost $150. I explained what I was told and they stated they would listen to the recording. They somehow then managed to not hear what the recording said and stated that we had no conversation about the price at all. I told them that they clearly had the wrong recording as we had a lengthy conversation about the price. They then stated that not all calls are recorded. They flat out refused to work with me. I was forced to pay the $150 installation because I now own $250 of equipment I can't use and a two year contract at $30 a month that I can't get out of. This is the worst business going!

skyway usa is the BIGGEST RIPOFF.AFTER A COUPLE OF HOURS ON SATELLITE WE WENT TO DIAL UP AND STAYED THERE.WHEN I CALLED, THEY KEPT PUTTING ME OFF TELLING ME THE PERSON I NEEDED TO TALK TO WAS OUT I SENT SEVERAL E-MAILS THEN THEY TOLD ME IT WOULD TAKE 3 DAYS FOR THEM TO GO OVER THE RECORDING TO SEE IF I WAS RIGHT BY THEN MY 30 DAYS WAS UP THEY TOOK $150.00 OUT OF MY CHECKING ACCOUNT FOR MONTHLY FEES THEN THEY TOOK $ 199.00 FOR CANCELING THE SUB. THEN THEY TOOK ANOTHER $50.00 FOR FEB.WHEN I TALKED TO ( K. GLENN) SHE SAID "WHEN ARE YOU SENDING THE 199.00 FOR CANCELING THE SUB" I SAID, "I AM NOT YOU TOOK IT OUT OF THE CHECKING ACCOUNT AND YOU TOOK ANOTHER MONTH SUB OUT ALSO.I CANCELED 01-09-2010 AND HAVE THE E-MAIL TO PROVE IT. SHE SAID, OH!SO THE 199.00 IS PAID, THEN IT WILL TAKE 2 OR 3 DAYS TO PUT THE $50.00 BACK IN YOUR ACCT.I ASK HER IF THEY WAS GOING TO PAY THE OVERDRAFT FEES TOO. SHE SAID THAT WAS NOT HER PROBLEM, I TOLD HER THE WAY I SAW IT WAS IT, THEY TOOK OUT OF MY CHECKING ACC. AFTER I CANCELED AND THAT WAS STEALING PLAN AND SIMPLE.SHE SAID WE WILL NOT PAY THE OVERDRAFT FEE. SO THE WAY I SEE IT $199.00 the system +50.00 monthly fee for Dec +50.00 for monthly fee for Jan ( and i had it cut off 1-9-10)+$50.00 for monthly for Feb.+ the 199.00 to cancel the contract+$40.00 for over draft fees= So i didn't even get a kiss with this !@#$%^*.

I was a customer of skyway for a very brief period. I changed my tv satellite provider so that I could finally have faster internet services for the area I currently reside in. I changed to DISH Network on the presumption that internet services would be provided through them. After completing my conversion to DISH, I was told that SKYWAY USA would be handling my internet services and they were completely seperate from DISH. I was a littled dumbfounded, but continued with the transition. I spoke with a a very nice representative from your company and he insured me that the installation was very simple and my service would be superb for the area I lived in. During the conversation, I was charged $194.00 and was told that $100.00 would be refunded to me.
I came in from work one Friday evening to find a huge box awaiting me from SKYWAY USA. I was completely overwhelmed by this massive satellite that I was to install. I was assured in the beginning by your representative that I would be able to install everything on my own. Wrong! I did not remove any of the contents of the box. The next day, Saturaday, I called to get return information on how to return the equipment. When I finally got a representative on the phone and told him that I needed to return the equipment, he sternly told me that I would have to call on Monday.
I called on Monday. No one ever answered the phone. I was placed on hold for what seems like forever. This continued for a few days. After a few weeks of this, I finally got Kelley on the phone and she seemed knowledgable and helpful. She said that she would email me return instructions and a RA number. This went on for another couple of weeks. When I would call her, the person who had to approve the return had not yet gotten to work or just left. I became very annoyed after about a month and a half of this nonsense. Kelley finally sent me and email with return information.
Strangely her supervisor gave me a call. He was one of the rudest people I have ever dealt with. He told me that I was not going to be refunded any of my money and I assured him that I would.
It cost me about $50.00 to return the equipment. Again, another few weeks went by, I had not heard anything from SKYWAY. I called Kelley again and she assured me that she would personally handle my case that day. I was finally refunded $19.50 to my credit card.
This makes no sense at all to me. I have spent months and $244.00 on nothing. Customer service is awful.

I have alot to say about skyway, they are sorry, sorry sorry. I was on the Internet A few hours a day for 5 days after I got it installed and it slowed down to a snells crawl.I called them and they said the more I use it the slower it gets Mind you I only had it for 5 days. so in other words I can only use it for maybe 30 minutes a day. I guess they think I am getting my 30 dollars worth. I had rather have dial up at least i got on a page. It kicks me off the Internet half the time and it takes sometimes 30 minutes to get on one thing.I am a fool.I should have checked out this page before I got it. They said I would get one month free but I didn't. They didn't bother telling me about alot of this stuff, and i didn't sign no contract either so I would like to know how can they hold us to this little scam of theirs if there is no contract?

When I went with Skyway they said I would get a rebate of 150.00. I waited for 3mo. and called, no replay. I E=mailed the sale mgr., he said that I would get my rebate 120 days, didn't come E-mailed back, he was not with Skyway any more. I called and was told he was wrong., that I had filled out the rebate wrong, and would not get one. Now that is what I call someone you would like to visit for a few minutes... Please don't go with SKYWAY...

I haved had Skywayusa two years...never a problem. I installed it myself. Customer service great. Northern california

I got SkyWayUSA back in March this year. Same thing...paying $49.95 a month, slow slow slow speed, on phone all the time (when I can get someone to answer), finally they said to just unplug and reboot modem when it gets slow or pay to have new modem sent to me. I have to call every month to see if my bill due, they send no invoices, got mad because I refused to give them credit card information to do automated billing. I told them I don't do that, I don't like not knowing when bill coming due. I tried to cancel service but they threatened to bill me $250 for early termintation. I asked why I didn' sign a contract and I bought equipment and installed my self. I never got answer on that. Ridiculous. Sucky service, sucky equipment, sucky customer service. Can't wait for year to be up. Switching services as soon as this supposed one year contract up. I also printed and filled out the Rebate form and mailed it in. Never got the rebate, when called (60 days after service began) they claimed they never got form and refused to give rebate, said time was up. So lost out on that too. Big scam.