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CB Automotive Fueling and Charging Valero attendant on service 3/28/2019 8.38 pm; customer service of pump attendant (only one there)
Valero

Valero review: attendant on service 3/28/2019 8.38 pm; customer service of pump attendant (only one there)

S
Author of the review
10:15 pm EDT

Hello, I have experienced very bad and very rude customer service from the attendant at the pump. After pulling in at the pump, I had forgotten to roll down my window, so he literally yelled at me (I am not exaggerating) from outside to roll down my window. I was somewhat shocked but not totally surprised (since this attendant had been rude before at least 5-6 times I had my car filled there. Even my daughter had commented on his rude behavior a couple of times). Anyway, after I rolled down my window and handed him my card and told him 'premium, fill up please', he once again commented that I had to roll my window down in a loud voice. Then, miffed, I told him he couldn't be rude to a customer, after which he just shoved my card into my hand, and refused to serve me like I had committed a crime by pointing out his behavior. I drove upto the side where he was filling up another car and told him I was going to reach out to his manager to complain since this was not the first time he was being downright hostile. I will assume he acts similarly to other women of our kind. He got belligerent and started repeatedly yelling out saying 'you gonna call my manager, go call'. His behavior was so crass. There was this other customer who was observing this. I raised my voice and repeated what I said and left, cursing him. It spoiled the rest of the day for me. I'd really appreciate someone making sure this guy gets a few lessons in respecting customers. I have never had a problem with this station before, but have gone less frequently ever since this guy showed up, and now I have decided not to use this place anymore.

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    Valero Payment Services, 7201 Canyon Drive, Amarillo, Texas, 79110-4339, United States
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