Valero
Reviews and Complaints

Pulled into Gas station for gas, gave cashier $40 for gas, after I filled up I realized that I did not received the correct amount of gas. The sign states $3.09 a gallon for 87 regular, I paid $3.22 a gallon. The sign on the pump says $3.29 a gallon. I brought this to the attention of the cashier, he stated the owner had been tampering with the pumps and several customers had complained about prices. I showed him the photo I took and the price I paid and advised of the error, the cashier told me, " this is problem with you women, you don't listen, " I asked what did that have to do with charging the wrong amount? He called the owner and the owner refused to resolve the issue and advised me that the price were correct, even when I showed him the pump price, sign price and what i actually paid was incorrect.

We stopped in several times...twice in one day during our travels. We liked the food but were turned off by a recent visit. Young waitress in red shirt, blue jeans, and a baseball cap couldn't have done a worse job. She only showed up to take order, didn't deliver order, noticed us trying to get her attention several times, finally had to get up and hunt her down for the check. Rather than being apologetic, she was extremely rude. She lost repeat customers - never again. I know this is not the Valero way.

i walked in to buy cigarettes and ask directions. When the cashier told me "if u show me your boobs i will give them free to you." Then I said "your crazy i don't think so, you have the wrong girl." That was VERY unappropriate for a gas station clerk to ask a customer something like that. i felt very violated and distgusted with this man. My two little girls were there at the time with me. This kind of person should not be working with customers. who knows how many girls he has tried to harrass before me. i want FULL action taken immediately.

The Valero gas created a melt down of the two catalyic converters and a heat shield in my Toyota Highlander according to two Toyota Dealerships. The 2008 Highlander was serviced before the business trip and is kept in pristine condition. Advised the consumer site at Valero as to their poor, inconsistance and damaging product. Embarrassing as a stock holder to own such a poor product!

This is the absolute worst service station that I have ever been to in my entire life. It may well be the worst business of any kind that I have ever been to.

Here's my story: Today I drove my car over for a quick token car wash. I drop my token then I follow with the green light red light signal move my car into the washing hub However, because somehow the car wash machine's sensor has some error happened which pending the movement and then green light flash again i move my car alittle bit forward then next second red light flash again means my car in the right position.. but NO the machine still not moving forward to wash my car but instead my car stuck in the middle of the washing hub can not move but the brush already full half way down my car can not moving .

I wait for few minutes rec'd No assistant nor help to get the machine restart...then the guy(sat in the booth) finally notice and show up but not helping but start shouting to me from Wait far behind ! he shouting which i hardly can heard him ...he kept asked me to move my car but i can not because the red light still flash i don't want to risk possible destroyed my car under dis-functioned wash machine...it took me longer than 10 minutes finally he restart the machine and green light back on and I can pass through got my car out of the washing hub...of course I complained (in an assertive but calm voice) to him for the failure of car wash and requested him refund my money because service incomplete ..meantime he never stop screaming at me. said I'd failed to follow the instructions but I said I exactly followed the green light red light to move forward and stop my car to the exact right spot ...he just won't listened and such rudest attitude I simply just won't accept ! he probably think that I'm a petite Asian lady for such situation who have no choice but to accept it and walk away

One person I know of went there for an auto repair, and Uptown Shell openly admitted to her that they broke another component on her car, but refused to pay for repairs. She ended up successfully suing the station in small claims court.

I could go on, but by now you should get the idea. Unless you want your car destroyed and the rudest service ever, DO NOT go to Arco/Valero Burlingame CA that's right next to Mike Harvey at 1000 Broadway Burlingame CA!.

Valero store in waxahachie, tx has a horrible manager named laura. She smokes her cigarettes in the entrance to the store. I have complained to her because I don't want to smell like smoke and she just gave me a dirty look. She also speaks to her employees with vulgar language. I asked her employee when laura wasn't there why she puts up with that abuse, she says she is afraid of retaliation. Someone needs to manage the manager at this location.

I was at the valero store on guadalupe and ellsworth #1659 and overheard as did several others this employee [krista] telling another employee that her assistant manager was a thief and lazy . I go to this store because of the friendly faces and excellent customer service, i won't return and will tell others to do same if this girl remains an employee there, this was not only rude but very unprofessional at best. we go to this store to shop not listen to gossip from a rude clerk, who should be ashamed of her behavior.

The last two times I have went into the Valero listed above, the cashier has sold a six pack of beer to an already drunk customer. I and my family are on the roads in Conroe daily, and I would hate to think that someone I love or anyone for that matter his injured or killed by someone driving around with more beer. I have talked to the manager before, but to no avail. I believe that they do not care who they sell it to, as long as they make the money. I have tried to reach the corporate office to file a complaint with Valero directly, but only get consumer complaints for bad gas. I think this is far worse than someone getting bad gas. If you can not help me, please put me in contact with someone who can. Thank You

I visit this Valero station, located on General Mcmullen St, several times a week. This morning I noticed as soon as I walked in a long line and only one clerk. SATURDAY! This is not the first time I walk in and the line is long. Several times I notice a second or third clerk either standing around talking or doing minor tasks which could easily be done after the customer line is taken care of. After this morning I will be taking my business elsewhere.
Please feel free to contact me. My name is Andrew Solis and my phone number is [protected].
It is unfortunate that such a well known company does not train it's employees better customer service! Thank you

Filled my tank with gas at this station on November 10, 2010. Gave attendant my debit card to pay. He kept my card in the card reader for a VERY long time--at least 15 minutes' more after my car registered full and the pump turned off. I had to roll down my window and scream at him to return my card. Within 24 hours of leaving the gas station, I had over $120 removed from my checking account--my bank caught it before I did and cancelled the card. Charges are from bogus websites, operating out of the U.K., none made by me--they have sweet names like MF REEL, and www.globularsupport.com--the latter is a clearinghouse for pay-per-view internet porn! My bank is investigating the fraud, may take up to 90 days to get the money back in my account. I made a full police report--I'd like to not see this happen to anyone else at this gas station. I won't be using Valero anymore--I'll go out of my way to find another gas station. And I'll be using a credit card to pay for my gas from now on--or cash. Google VALERO and SKIMMING--you will find this is a problem across the USA.

I have had a Valero gas card for about 6 months and I have always made my payments on time or so I thought. I kept getting late fees, when I called to ask why I was told it take 7-14 days to process payment. I pay on-line and I don't use the paper bill service. I always payed about 5-7 days before my due date. I pay all my bills online:gas, cable, phone exc exc and I have never heard of a electronic payment taking 7-14 days to process. I honestly think this is a scam. I would advise anyone to avoid this company at all cost. I have canceled my card.

Pushed the 2.99/gal regular button - charged 3.19 premium! told clerk that there is something wrong with the pump and he yelled at me three times that I DID PUSH the button for expensive gas when I know for a fact that I had to push it twice to get the pump to work and it was for the 2.99/gal - not 3.19!

He was very rude and obviously didn't want to waste his time talking to me so I will let everyone I know that drives along Ygnacio Valley Blvd in Walnut Creek, CA to go somewhere else. The station must have changed hands - I have never dealt with such a rude person there before so I can only assume that it is under new ownership from the last time I bought gas there.

what a SCAM! ! ! I have been pumping my own gas for many years and know the difference - I always use regular and that pump #8 somehow switched my request to premium.

They told me I need a new air comprssure and I didnt. They said they would charge me $800.00 and when I went to my machanic on monday he said I didnt and he only charges me $100.00 he said the valero place was tring to rip me off.

On November 12, 2008 I went to the Valero at the intersection of Military Pkwy/Masters. I paid for $10 in gas at $1.94 which SHOULD equate to about a quarter tank of gas in my 2002 ford expedition. The pump showed that I'd received 5 gallons but I only got half of that. I am positive of this amount because the night before, I'd put $10 in from Shell and got a little over a quarter of a tank. Although I see Valero generally has a drop in their gas prices before any other station. That station is a RIP-OFF. Which will cause me to be leary of them in the future. READERS BEWARE, GET A RECEIPT, AND DEMAND THE GAS YOU PAY FOR!

I always purchase my gas from valero stations depending on which one has the lowest price. Over the past year I have usually purchased from one of four locations.

In all this time I stopped for gas depending what price was showing on the large lighted signs. Until recently I had never noticed any other signage because I usually am stopping after dark for gas.

About three weeks ago I stopped at the valero station located at the corner of telegraph road and carmineta in la mirada or whittier. (Not sure because it is close the city lines) in southern california

While pumping gas I noticed the pump was showing three or four cents higher than the lighted signage showed. I confronted the clerk about it and he pointed to a sign that was sideways behind a brick sign and said "you see that sign...? It says the cash price is higher than the credit price...

I couldn't see it in the dark after he tried three times to point it out. He finally walked me out to it and showed me. At this point I told him what I thought about his little scam and told him I was going to report him and left. The next day I noticed the sign had been moved but still was not to visible at night.

I don't think this is ethical at all even if it might be legal especially since I have probably been buying gas there for about a year off and on paying cash assuming I was paying the price on the lighted sign when I was paying two to four four cents more than the other gas stations I frequent.

Once I was aware of this sneaky crooked practice I started looking more closely at the other three stations I use and was extremely surprised another one was using the same sneaky trick to fool customers and apparently I had been buying their gas at a higher price also... They are located at the corner of valley view and telegraph road in la mirada, also in southern california.

Perhaps they are both owned by the same people... At least their sign is a little more visible but once you see the lighted signs who thinks to look at the more obscure sign showing the real prices...

In my opinion if they are going to use these deceptive practices they should put the higher prices on the large lighted signs and the cheaper prices on the obscure signs. At least if someone topped to get gas at the higher price they would actually be getting their gas at a lower price, not vice versa...

I hope you will take a look at these gas stations as in my opinion they are actually stealing money from their customers and I think it is dishonest and disgraceful, and should be illegal.

Thank you

Hello! Thank you for accepting my complaint. I visit Valero Store #719 in Wharton, Texas on a regular basis. We motorcycle ride so I often have to use the restrooms. This store has the dirtiest, stinkiest bathrooms I've come across all over Texas. They are worse than an outhouse. Please ask them to clean the restrooms. Their restroom is unisex and there is constantly urine on the floor and seat. It's totally disgusting. Does the health department oversee this?

Thank you for your assistance.

Sincerely,
Liz.