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December 31, 2009 printed mailing label, mailed - bought insurance. Got an email confirming package delivery. Got email confirming check had been sent - for half of the amount it was to be. Got an email saying half of the books did not arrive - they were all in the same box! Have emailed three times with questions / complaints - one response saying this was their busy time of year to bear with them. January 24, 2010 - NOTHING! The website has no phone number for the company anywhere on it. What can I do to get the money - OR my BOOKS back?
The complaint has been investigated and resolved to the customer’s satisfaction.
I sent a book in May to sell to Valore to which they rejected due to damaged cover. The book was NOT damaged when I mailed it in two padded envelopes... Emailed Valore about when I would be receiving my book back and they said 2-4 weeks. I still have not seen my book nor had an email regarding the status of it. That was a $100 book that I could have sold to someone else. This place is a scam for sure. Especially seeing as how they do not even provide a telephone number to contact them. Rip OFF!
Yep same issues...I sold my books like I saved up my books from 3 years of college and sent them they were all in perfect condition because I have like OCD on this...sent them they quoted me for $1688.32. I see on the tracking that they got them and its been more than a week for them to have been evaluated. Then they say that they have been rejected all 13 of them and don't tell me why just that I will be getting not money I asked for my books back and they said expect them to the provided address in 2-4 weeks its been 3 months and no one has given me my ###ing books back...that's damn near $2000 and they won't give me my damn books back and they wouldn't tell me why they didn't accept them for a payment... They literally stole my books because they have one number which is always busy and never goes through and they don't send you any emails back on topics so I very pissed like very pissed...
I have rented a book through Valore, I got an e-mail asking if I had received my book and the e-mail said that if I did not receive my book with in 24 hrs to contact them. So I e-mailed them, I got a e-mail back saying to contact the seller, I followed there instructions and the e-mail went back to them, I guess as I got another e-mail from the with the exact same instructions. I e-mailed asking for a phone # to get help over the phone and I DID NOT GET one ? NO I got the same instructions as before.
I hope I get my book but as of now I'm not impressed with their customer service.
This is the first time I've used Valore, never again I'll go back to either Knect books or campus book rentals, I ordered two books through campusbook rentals at the same time I ordered the one through Valore, Campusbook rental books are already here.
Hey guys,
This is the WORKING number to get right in contact with Valore Books.
[protected]
It was over 6 months and I still didn't receive a refund for my books so I searched til' I found it. You will get a live person.
You're welcome :)
I wish I would have found this website before I sent my book to them. I called to check on the check and they said it would take about 3 months to even get a check. The rep was rude, took the wrong phone number down, refused to transfer me to manger and hung up on me, I called back and she was rude and hung up again. I called back and got a Georgia who was also very rude and refused to transfer me to manager. In this economy companies like this deserve to go out of business. We work hard for our money and deserve respect from companies. I am contacting my local new channel. I live in a large college town, I am going to tell everyone I know not to do business with Valore books. It's sicking to rip people off like this. I could have sold my book on craigslist faster than this.
Do not sell your books to this company!
I am seller on valorebooks.Com and had 5 accounts with them from 2009. They paused all my accounts and stopped my payments. After contacting 50 times they responded and hold my 15000$. I met with an accident was in hospital for 7 months in critical care unit and have no money and business to survive myself. I asked them for my money and they said we have already paid you.
But when I told them I will contact my lawyer then they made me the payment by checks for 9000$ and they sent all those checks to my earlier address because I moved to this address 8 months ago. I told them to send me the cheques at my new address but they refused and said we will not issue checks again. Go to your old address and find yourself.
Same situation happened with textbooksrus and ecampus but they paid me and responded me very fast to my new address. When I contacted director of selling he said this is how we work and these are our policies. This is a beware for all those sellers who are selling there books on valorebooks.They have no commitment of payments and don’t give tracking when they pay you by checks.
I will contact my lawyer now and send a legal notice to them because anyone can change his address, even buyers change address for their shipment. I sold on amazon, ebay and other big websites but this was the worse experience I has with valorebooks.Com
They use your money and only send you when you ask them 100 times.
Valorebooks.Com is fraud website for sellers.
Sold books, books showed up as received and signed for on January 3, 2014. I asked for payment via PayPal which was supposed to be within 8 days--and still do not have it. Twice written to customer service and they say they are "checking into it". HORRIBLE COMPANY!